Zammad

27/08/2026

Meet the Man with a License to Crash the System 🛠️

"Bozo breaks it" has become something of a catchphrase at Zammad — and for good reason.

On our blog, Bozo shares a glimpse into his work as a support agent, what keeps him motivated, and why sometimes breaking things is exactly what it takes to make them better.

👉 https://zammad.com/en/blog/bozo-zammad-support-and-tester

And if you'd like to see Bozo in action, join our 10 Years of Zammad event in Berlin this October where he'll be taking the stage. 🎉

Meet Bozo, Zammad’s support specialist and bug hunter, as he shares insights into his daily work, the black magic of Core Workflows, and “Bozo breaks it

25/08/2026

🚀 𝗪𝗶𝗿 𝘀𝗶𝗻𝗱 𝗯𝗲𝗶𝗺 𝗢𝗽𝗲𝗻 𝗦𝗼𝘂𝗿𝗰𝗲 𝗪𝗲𝘁𝘁𝗯𝗲𝘄𝗲𝗿𝗯 𝟮𝟬𝟮𝟲 𝗱𝗮𝗯𝗲𝗶!

Große Freude bei uns: Das Projekt des IT-Verbund Schleswig-Holstein (ITV.SH) mit Zammad hat es in das Community-Voting vom Open Source Wettbewerb geschafft! 🙌

Es ist keine graue Theorie, sondern bereits im Live-Einsatz: Bestellungen aus dem OZG-Shop fließen automatisiert in Zammad ein, werden der richtigen Kommune zugeordnet und dort transparent weiterbearbeitet.

Wir sind stolz, dass Zammad Teil dieser Erfolgsgeschichte ist und freuen uns über jede einzelne Stimme! 💛

👉 Hier geht’s zum Voting: https://open-source-wettbewerb.de/voting/open-source-basierte-transformation-der-internen-service-und-leistungssteuerung-beim-itv-sh/

20/08/2026

From Germany and Denmark to France and Spain—public administrations across Europe are taking concrete steps toward establishing a more sovereign digital infrastructure.

Different starting points, same direction: greater independence, better data security, and more control over critical systems.

In our latest article, we break down real-world case studies, migration strategies, and key takeaways from European pioneers. Read more: https://zammad.com/en/blog/open-source-in-the-public-sector-best-practices-from-germany-to-france

18/08/2026

Localization is one of those product elements that shapes the entire user experience.

Thanks to our community contributor, Igor Costa, the Zammad user interface is now fully translated into Brazilian Portuguese. 🇧🇷

This kind of contribution often happens behind the scenes but makes a real difference for those who use the software daily.

Muito obrigado, Igor! 💛

07/07/2026

🇩🇰 Zammad now speaks fluent Danish, largely thanks to the efforts of our community contributor Thomas Vibæk Meijer.

When he started, the Danish translation was only 43% complete, with just 1% approved. Thomas got to work translating string by string, and today he keeps it between 99% and 100% complete.

Due to his dedication we gave him reviewer rights. With this new role, he took on the task of approving the danish translations. He has already brought the approved translations up to 70%

For Thomas, this contribution is about more than just language. It is part of a broader mission:

“We chose to switch to Zammad SaaS because we want to slowly but steadily move away from US software and look for European alternatives.”

Open source software is built by people who care — individuals who dedicate their time, expertise and attention to detail to create more useful, accessible and independent tools.

And we are grateful to have an active community that helps make Zammad better, one contribution at a time. 💛

29/06/2026

Meaningful commitment deserves real support. 💛

This year, our consultant, De Long, volunteered as a tent supervisor at a children’s camp. He was prepared to work overtime to make up for his absence, but we had a better idea: To support his volunteer work, Zammad gave him an extra day off.

But that's just one side of De Long. In our latest Zammad diary entry, he shares insights into remote team culture, customer workshops, and his personal passions.

Read the full interview to get to know De Long and learn how we work (and recharge) at Zammad: https://zammad.com/en/blog/de-long-iu-zammad-consultant

24/06/2026

How much insight is hiding in your tickets? 🏷️📊

Consistent tags make tickets easier to find, group, and analyze. But when ticket volume spikes, manual tagging is usually the first thing to fall behind.

The AI Ticket Tagger automatically adds relevant tags to incoming requests based on their content. Whether mentions of "app crashes" suddenly increase or more customers contact you about "billing," AI-powered tagging keeps your ticket data ready for reporting, makes emerging trends more visible, and supports reliable workflows.

Join us for the Zammad 7.1 Release Webinar on June 25th:
🇩🇪 https://zammad.com/de/ressourcen/webinare -webinar-vorstellung-von-zammad-7-1
🇺🇸 https://zammad.com/en/resources/webinars -webinar-introduction-to-zammad-7-1

22/06/2026

Have you met the newest addition to the Zammad AI toolkit? 🎯🔍

As soon as a new customer request enters the queue, the clock starts ticking to resolve it. However, your team shouldn't waste time getting organized.

With the new AI Text Extractor, tickets land on your agents' screen already prepped. The AI agent scans the text, pulls out key information, such as order IDs or customer numbers, and places it directly into the custom fields.

Want to see it live in action? 🍿
Join us for the Zammad 7.1 Release Webinar on June 25th:

🇩🇪 https://zammad.com/de/ressourcen/webinare -webinar-vorstellung-von-zammad-7-1
🇺🇸 https://zammad.com/en/resources/webinars -webinar-introduction-to-zammad-7-1

18/06/2026

It's time to hit that update button! 🚀

Zammad 7.1 introduces new tools that turn incoming requests into structured, actionable ticket data. With the AI Text Extractor, AI Ticket Tagger, and new regex-based extraction options, reduce manual data entry.

Want to see Zammad 7.1 in action? Join our release webinar on June 25:

🇩🇪 Session in German: https://zammad.com/de/ressourcen/webinare -webinar-vorstellung-von-zammad-7-1
🇺🇸 Session in English: https://zammad.com/en/resources/webinars -webinar-introduction-to-zammad-7-1

Happy release day! Let us know which new feature you’re most excited to try!

11/06/2026

Big news at Zammad! 🚀 We are officially ISO/IEC 27001:2022 certified! 🎉🔒

With this certification, we create even more transparency for our customers — and provide an independently verified foundation for the secure handling of sensitive information in ticketing.

Because helpdesk systems are about more than tickets. They bring together customer data, internal processes, technical details, and confidential communication.

Find out what the certification means in practice, why it matters especially for IT, compliance, and procurement teams, and which Zammad security features support safe support workflows in our latest blog post:

A Milestone for Compliance in Helpdesk Operations: Zammad has received ISO 27001 certification for its verified information security measures. Read more.