ALVAO

Name: ALVAO
Address: Zdar nad Sazavou, CZ
Telephone: +420566630078

ALVAO delivers IT Service Management (ITSM) and IT Asset Management (ITAM) in one AI-powered solution that simplifies ticketing and asset tracking.

Trusted by enterprises and mid-market organizations worldwide.

03/09/2026

Heading to an ITSM or ITAM event this September?

Our team will be on the road throughout the month, sharing ideas on how to keep IT running smoothly.

You can find us here:
16-17 September | The Emergency Tech Show, Birmingham
22 September | SITS - SITS - The Service Desk & IT Support Show Netherlands
28-29 September | ITAM Europe 2026, Amsterdam

If you're attending, let's meet and continue the conversation in person.

02/09/2026

The 26.3 release has been out for a little while, so let's take a quick look back at the updates it brought.

From Form Editor and Microsoft 365 License Management to mentions in tickets and new integrations with Zendesk, Cisco Meraki, and Splashtop, this release introduced several ways to make everyday work smoother.

Which new feature are you most excited about? 👇

Learn more: https://eu1.hubs.ly/H0x_wGd0

31/08/2026

How do you keep IT operations under control in a retail company with 235 stores across five countries?

Managing IT in retail comes with unique challenges. When teams are spread across dozens of locations in multiple countries, support requests can come from every direction.

Today, SPORTISIMO manages support for 235 stores across five countries and more than 4,000 users from a single headquarters. By standardizing processes, the company gained greater visibility and control over both its services and daily operations.

As Petr Kraus, IT Director at SPORTISIMO, says: "ALVAO brought our processes under control. Everything is transparent, and we know exactly what is happening and where."

Want to learn how they did it? The link to the full case study is in the comments below. 👇

27/08/2026

✅ How well does the solution fit your existing Microsoft environment?
✅ How easy will it be to manage and evolve over time?
✅ Will your vendor be a true partner long after implementation?

According to Jan Skrabanek's latest article in Public Sector Focus, these are some of the most important questions public sector IT leaders should ask when evaluating an ITSM solution.

While many ITSM demos showcase similar features, the decisions that matter most are often the ones that go beyond the demo itself.

Read the full article: https://eu1.hubs.ly/H0xTRQg0

26/08/2026

When end users and IT have everything in one place, the results speak for themselves.

In the words of Ondřej Veselý, CIO at SUDOP PRAHA a.s. puts it: “With ALVAO Service Desk and Asset Management, we're able to handle one-third more requests with the same team.”

20/08/2026

Prague City Tourism was facing duplicate requests, limited visibility into ongoing tasks, and increasingly complex asset management as the number of locations, employees, and devices continued to grow.

Today, with ALVAO, they have all requests and assets under control in one place:
🔴 Nearly 3,000 requests processed
🔴 More than 59% of requests resolved within 24 hours
🔴 Median resolution time of 14 hours
🔴 Clear visibility of requests across all locations
🔴 Assets easily traceable by serial number

"I like to say that ALVAO helped us open up IT. Once a task is visible, nobody can hide it anymore," says Petr Soukup, Head of IT.

19/08/2026

We're featured in the August issue of Government Technology, a UK magazine focused on digital solutions and innovation for the public sector.

Why are public sector organisations moving beyond legacy ITSM platforms?

Because the real challenge is no longer finding a solution with the right features. It's finding one that can adapt to changing requirements, provide clear visibility across services and assets, integrate naturally with Microsoft 365, and continue delivering value years after go-live.

Read the article (page 50-51): https://eu1.hubs.ly/H0xHYQ90

18/08/2026

Where can you meet us in September?

September will be a busy month for the ITSM and ITAM community. If you're attending any of these events, let's connect:

📍 16-17 September | The Emergency Tech Show, Birmingham
📍 22 September | SITS - The Service Desk & IT Support Show Netherlands
📍 28-29 September | ITAM Europe 2026, Amsterdam

See you there.

17/08/2026

IT Asset Management has spent years in the "important, but not urgent" category.

In the latest BlueScreen episode, Paul Brandvold and Jan Skrabanek discuss why ITAM has long been seen as manual, boring, and reserved for large enterprises, and why that perception is starting to change.

The conversation explores a simple question: How can organizations manage costs, security, and compliance if they don't have a clear view of their hardware, software, and licenses?

Modern ITAM is about gaining visibility and reliable data on what an organization actually owns.

Watch the episode: https://eu1.hubs.ly/H0xGsLJ0

13/08/2026

Before ALVAO, onboarding and service requests at Tescan meant long email chains, paperwork, and too much manual work. Today, that's no longer the case.

In this video, Roman Petrucha, Global IT Manager at Tescan, shares how his team rolled out ALVAO globally in just three months and the impact it had across the organization.

Adresa

Zdar Nad Sazavou

Telefon

+420566630078

Web

https://www.alvao.com/

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