22/02/2024
Working with feedback is not a simple task, so let’s dive into this topic to recall a few key points that should be memorized while working with it. Feedback can be a useful tool in your work, but it can also play tricks on you. As feedback may influence project progress and sometimes even affect timelines and costs. However, while collecting feedback, you can gain valuable insights that can greatly improve your working experience with clients.
Let’s quickly differentiate between types of feedback to better understand the concept itself:
- Feedback given during the project, or so-called continuous feedback: This feedback is typically collected between iterations while product development is ongoing. It is quickly processed and relates only to the product itself.
- Feedback is given when the project is over: This feedback is collected once the project is completed and includes aspects beyond just the product. It covers aspects such as communication, timing, billing, and the overall collaboration experience.
Sometimes, you may receive nonconstructive feedback during product development, and it’s important to handle this case well. Instead of simply telling the client that their feedback might not work out, prepare arguments or provide examples of preferred solutions and best practices. It’s even better to try to understand the client’s true intentions or set up a workshop to ideate together. Otherwise, the client might feel that their opinion is not valued, which can leave a negative impression. If you aim to maintain maximum transparency and assist customers with their ideas while working mindfully with any feedback, you can greatly improve your chances of support, positive feedback, and even personal recommendations to colleagues and friends.
Furthermore, collecting feedback on specialized platforms such as Clutch can help potential clients make decisions about working with you, as these platforms pay extra attention to client verification, confirm your collaboration, and conduct detailed surveys about your interaction to double-check the data.
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