Feedyou

Name: Feedyou
Address: Jana Palacha 2944, Pardubice, 53002, CZ
Telephone: +420 732 680 138

Create better relationships with customers & employees at lower costs.

Join our 100+ customers who are leveraging our AI-powered chat, voice and email virtual assistants and agents, for efficient, reliable support round the clock.

27/08/2026

👓 Doctor Optic will pick up every call – with a great help from AI.

Doctor Optic is a well-established optometry and eyewear retail chain helping people see better every day – which also means phone lines busy with appointment questions, opening hours and service requests.

That's gonna be handled by an AI voicebot for inbound calls, built on the Feedyou Platform and integrated with the Sevio phone exchange (PBX) and customer CRM.

📞 Callers get answers to common questions immediately – no queue, no callback.

🙋 When a human touch is needed, the AI voicebot transfers the call to an operator or creates a ticket so nothing gets lost.

🔍 And full transparency by design: every call starts with the assistant clearly introducing itself as an AI.

No missed calls, no lost customers, and staff in the stores can focus on the people standing in front of them.

Thanks to our partner Sevio and Doctor Optic for the smooth cooperation from day one! 🤝

25/08/2026

🛒→🎙️ Family Market's AI assistant just learned to pick up the phone.

Family Market delivers groceries and frozen goods on regular routes directly to its customers – and until recently, one person answered every question about routes, orders and deliveries.

AI Shopping Assistant on their website changed that: it now handles the most common questions instantly.

But here's what the data showed: many of their customers – especially older ones – don't want to type. They want to call.

So we're taking the next step: the AI Assistant is moving to the phone line. 📞

Customers call the infoline, the AI Voice Assistant answers their questions naturally – Where does the truck stop in my village? What does delivery cost? – and when a call needs a human touch, it routes the caller to the right regional manager based on their location.

Same knowledge base, new channel, zero customers left behind. Because true customer care means meeting people where they are – even if that's a good old phone call. 💙

Small team, smart phasing, big relief. That's Feedyou AI for SMBs done right. 💪

18/08/2026

🏆 Kalkulátor.cz chose Feedyou as their AI platform!

We were shortlisted alongside other AI platforms – and asked to prove ourselves on real traffic, not slides.

The task: take a defined portion of outbound calls from their customer support and sales team and handle them well. In practice, an AI voice agent that calls and qualifies leads, introduces the possibilities of price comparison, and runs on the latest GenAI features and human-like voices – around 1,000 calls a month to start with.

After four months of running side by side with the alternatives, Kalkulátor.cz evaluated the results and made their call: Feedyou Platform becomes their core AI platform for automating communication – across use cases, across chat and voice, inbound and outbound. 🥳

Kalkulátor.cz is a Czech comparison and switching service that helps households find better deals on energy, insurance, internet and other utilities.

Being picked in a head-to-head comparison is a different kind of win than being picked first. Thanks for the trust. 🙌

13/08/2026

8 years. That's how long we've been working with Dr.Max Group! 💙

When we started, a "chatbot" was an experiment for most companies.

Today, AI agents are part of how Dr.Max communicates – helping the company effectively engage with candidates and employees throughout recruitment, preboarding, onboarding, offboarding, and AI-powered internal helpdesk. They provide fast, consistent support across multiple countries, channels and languages.

What changed in 8 years? The technology, completely – from predefined conversational paths and algorithms to AI-first agents).

What stayed the same? A strong focus on business goals and measurable outcomes, user experience, and confidence in delivering the best possible solution from both a user and technology perspective.

Thank you for the trust – and the same goes for all the clients who've been growing with us for years: PPL, DPP, O2/Tesco Mobile, MONETA Money Bank, ČEZ Prodej, Broker Consulting and more. 🙏

06/08/2026

🧑‍💼♻️ Live in production: recruitment chatbot for RKO Group!

RKO Group is a Czech family-owned industrial holding specialising in recycling, waste management, metal processing, engineering and logistics. Through its portfolio of companies, the group delivers comprehensive solutions for industrial production, material recovery, transportation and the dismantling of technological facilities.

Their new recruitment chatbot now runs on the career site and handles what candidates ask most: Are you hiring? For which positions? What does the job involve? What are the requirements and benefits? – all answered instantly, 24/7, with a direct handover of interested candidates to the HR team.

Recruitment chatbots consistently deliver some of the highest conversion rates we see: candidates who get instant answers actually finish their applications. 🚀

What's next? 🚀 A pre-/onboarding chatbot and an AI voicebot for inbound call automation - making the candidate journey even smoother while reducing HR workload.

04/08/2026

Proč si Shoptet vybral právě Feedyou? 🤝

Nešlo jen o technologii. Rozhodující byla kombinace dlouholetých zkušeností, flexibility a schopnosti postavit řešení, které se přizpůsobí reálnému fungování firmy.

Shoptet hledal partnera, který:

✅ má zkušenosti s vývojem AI řešení napříč evropskými trhy,
✅ přináší vlastní vizi a aktivně hledá nové cesty,
✅ nenutí zákazníka využívat další systémy typu CCaaS, helpdesk nebo CRM,
✅ dokáže řešení upravit na míru a propojit ho s různými interními systémy a službami,
✅ rozumí českému trhu a je dostupný přímo v ČR,
✅ nabízí obchodní model postavený na skutečně vyřešených konverzacích, ne pouze na počtu zpráv nebo spotřebovaných tokenech.

Důležitou roli hrála také předchozí zkušenost Shoptetu s AI řešením, které naráželo na omezené možnosti přizpůsobení, nedostatečné AI funkce a pomalou zákaznickou podporu.

Právě proto nyní společně stavíme řešení, které nejsou jen dalším chatbotem nebo voicebotem. Vznikají jako dlouhodobě rozvíjený AI ekosystém přizpůsobený interním potřebám, backend systémům a datům Shoptetu! 🚀

30/07/2026

We’re excited to welcome LKQ as our new client. 🥳

LKQ is a leading distributor of automotive spare parts, accessories and workshop equipment, supporting drivers, businesses and automotive service centres globally.

Together, we are preparing an outbound AI voice agent to support LKQ’s campaigns.

The voice agent will proactively contact selected customers, introduce the campaigns and provide relevant information about upcoming events such as roadshows. It will follow a predefined call scenario while also using a dedicated knowledge base to answer questions about the roadshows LKQ and its products – even when the conversation moves beyond the original script.

The AI solution will also:

📞 Handle unsuccessful calls and incoming callbacks.
🙋 Transfer selected conversations to LKQ operators.
📊 Provide detailed campaign analytics.
📝 Make call transcripts and recordings available for evaluation.
🎯 Personalize conversations using the available customer data.

The initial pilot will allow LKQ to launch the campaign quickly, without requiring complex integrations with its internal systems. The architecture is also ready for future expansion, including CRM integration and inbound call and chat automation.

Thank you, LKQ, for your trust. We’re looking forward to launching another super practical AI use-cases together. 🚀

28/07/2026

67% of businesses reported their chatbot technology did not meet expectations. Nearly half report their chat technology doesn't accurately solve issues or gets intent wrong. 61% of chatbots fail to understand user queries. (Netguru)

The most common pattern we see: a project launches well, numbers look good for 90 days, then performance quietly plateaus – or declines. Nobody notices until the contact center starts getting complaints.

The reason is almost always the same. The system was trained on historical data, went live, and was never systematically updated based on what customers actually asked.

Language evolves. Products change. Seasonal topics appear. An AI that learned from last year's data is already drifting from this year's reality.

Continuous retraining isn't optional maintenance. It's the actual product.

22/07/2026

We’re excited to welcome Shoptet as our new client. 😎

Shoptet is the leading e-commerce platform in the Czech Republic, Slovakia and Hungary, powering more than 44,000 e-shops.

Together, we’re building an AI assistant directly into the Shoptet client administration.

The AI assistant operates within the authenticated client zone, where it provides more contextual and personalized support. It helps users navigate the platform, answers questions, and guides them based on their account, activated services, settings, and current activity.

The goal is to make support faster and more relevant while helping Shoptet customers get more value from the platform exactly when they need it.

Over time, the roadmap expands to include even more features. Stay tuned! 👀

Thanks for the trust, Shoptet. We’re looking forward to building more together.

16/07/2026

Jedna konference, dva pohledy na to, jak dnes AI mění zákaznickou péči. 🤖

Společně se SentiSquare jsme v prostorách Scott.Weber Workspace uspořádali naši dosud největší konferenci zaměřenou na AI agenty a pokročilou analytiku zákaznických interakcí.

Program jsme rozdělili do dvou hlavních bloků.

🎙️ Feedyou & Shoptet: AI agenti v zákaznické péči

Společně se zástupci Shoptetu jsme představili jejich cestu k automatizaci zákaznické podpory – od prvotního rozhodování a výběru technologického partnera až po reálné fungování AI agentů v každodenním provozu.

Ukázali jsme také, kam se posouvají naše Voice AI řešení a jak nový Feedyou Wizard System umožňuje nasadit jednodušší AI scénáře během několika minut, bez nutnosti technických nebo konverzačních AI znalostí.

📊 SentiSquare & Raiffeisenbank: AI analytika v praxi

Druhý blok se zaměřil na využití jazykových modelů při analýze zákaznických interakcí, zvyšování kvality kontaktního centra a automatizaci compliance kontrol.

Raiffeisenbank představila konkrétní výsledky své práce s analytikou – včetně zvýšení metriky First Contact Resolution o 7 % během prvních šesti týdnů a využití AI při kontrole investičních hovorů podléhajících regulaci MiFID II.

Děkujeme všem řečníkům, hostům a partnerům, kteří s námi sdíleli své zkušenosti a pomohli vytvořit den plný konkrétních ukázek, výsledků a otevřených diskusí.

V následujících týdnech vám postupně přineseme detailnější pohled na oba bloky, jednotlivé prezentace i příběhy našich zákazníků. 👀

Adresa

Jana Palacha 2944
Pardubice
53002

Telefon

+420 732 680 138

Internetová stránka

http://www.feedyou.ai/

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