Rox.Chat

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Rox.Chat

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30/01/2024

Rox.Chat takes customer communication to the next level 🤩

This mobile app doesn't require operators to be constantly at their work computers and switch between windows, reducing the response waiting time. Additionally, the app supports most of the basic functionalities needed for chat handling, including file attachments, status changes, canned responses, and more.

Learn more about the mobile app at the link: https://rox.chat/android

28/07/2023

Chatbot or operator?
In short, the choice in favor of a chatbot or operator should be made based on a specific business task. However, you should not completely abandon the contact center staff or chatbots.

With a successful symbiosis, the chatbot will take on some of the tasks, increasing the speed and quality of service. And the operator, having more free time, can focus on non-standard and complex tasks.

Read more in our article:

26/07/2023

Add a live chat in your mobile app and get:
⭐️dialogue history
⭐️visitor information
⭐️response templates and quick phrases
⭐️spellchecking
⭐️files exchange
⭐️redirection of the dialogue to another operator or department
⭐️and deleting already sent messages
⭐️chat in Iframe on the mobile version of the website using the SDK

24/07/2023

Eco–friendly communication is not a fashionable phrase, but an important concept that helps to build and maintain relationships, be it personal life or professional activity.
With the help of eco-friendly communication, support staff can:
– Reduce the number of conflicts and misunderstandings
– Increase the chances of reaching an agreement
– Define your boundaries without offending the interlocutor
– Clarify difficult points
– Build a trusting relationship

Chatbot as an eco-friendly communication tool. A chatbot can help solve the problem of high workload on employees, while promoting eco-friendly communication. According to statistics, 60% of customer support teams work in three or more communication channels. Among RoxChat clients, we see that the number of supported channels is even higher.

Address

Artas 2, Office 31
Yermasoyia
4041

Website

https://rox.chat/

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