Terms and Conditions.
>Terms and Conditions
AGREEMENT FOR REPAIR
The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service we provide to repair your mobile Phone, Tablet, MacBook and/or any accessories listed (“Equipment”) on the collection receipt. Reference to “us”, “we” and “our” refer to i-Cave Mobile Phone Repair and references to “you” and “your” are referenc
es to you, the person addressed on this form. ALL REPAIRS (UNLESS OTHERWISE STATED)
2.1 This Agreement shall commence from the date you pass the device to an i-Cave Mobile Phone Repair representative and shall continue until we have repaired or otherwise returned your Equipment (“Services”), whichever is sooner, and received any payment due from you.
2.2 We shall make all reasonable efforts to repair your Equipment subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using our reasonable care and skill.
2.3 Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement.
2.4 We shall notify you when the device has been repaired (mail in Repairs) and is available to return or collection. If you do not collect the Equipment within 30 days, we may dispose of the Equipment. Any sum obtained on disposal will be used to meet any unpaid estimate or repair charges you are liable to pay and any remaining balance will be payable by you accordingly.
2.5 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you, we will notify you immediately.
2.6 Our out of warranty/chargeable repairs are guaranteed for 12 Months from the date the device is returned to you from our offices or repair done on site. For liquid damaged devices, the warranty is only valid for 30 days and only relates to any parts that were fitted during the repair. If the Equipment develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired part(s) only and does not include further damage to the repaired part(s). We are not liable for the postage costs of getting the device to us.
2.7 For devices that have dents to the metal rear covers or frame surrounds (particularly relevant for iPad, Microsoft Surface and iPhone front glass repairs), our technician may need to straighten or file away small areas to ensure the correct positioning of replacement front glass/screens and to prevent any sharp edges causing injury. We make every effort to minimize the cosmetic appearance of such repairs. Generally, it is not necessary to replace the rear covers for minor dents, but if you prefer to have a cosmetically ‘perfect’ repair, we are able to fit brand new replacement rear covers for an additional charge if required.
2.8 We conduct testing both before and after repair to identify any additional faults with your device. For devices that have been given to us following accidental damage e.g. the device has been dropped or has experienced water damage, some internal components can be weakened but still appear to function normally. Whilst these weaknesses may not be evident on pre-testing, the repair process itself (by opening up the device) can sometimes cause these weakened components to develop a fault. Our technician takes great care when repairing your devices, but prevention of further damage to an already weakened component cannot be guaranteed. We will notify you of any additional repairs that may be required and will request your approval before proceeding. We are not liable if additional faults are identified as a result of the repair process itself. Whilst we make every effort to warn customers if there is potential for additional faults/complications, this cannot always be known in advance. (WE WILL REQUIRE ANY PIN CODES AND PASSCODES FOR YOUR DEVICE TO ENSURE WE CAN FULLY TEST IF YOU DO NOT PROVIDE THIS INFORMATION, IT COULD DELAY MATTER OR WE MAY EVEN REFUSE TO OFFER OUR SERVICES) However if you are not happy to provide your codes the alternative is to temporarily remove them
2.9 Mobile devices that are sold as being waterproof are originally sealed in the manufacturer’s factory with special machines and special liquid proof gaskets. When we carry out a repair on a waterproof device that involves opening and closing the device, we cannot guarantee that your device will be 100% waterproof after the repair process has been completed. We replace all gaskets required but only the manufacturers of the device have access to the specialized equipment required. However, we always use the best possible techniques. ADDITIONAL TERMS FOR WARRANTY REPAIRS
3.1 The 12 Month Warranty does not apply if the device has been subject to further accidental damage. For clarification, the definition for accidental damage includes (but is not limited to) cracked screens, dented frame’s or bend and any other form of drop or impact as below (a) any mishandling that causes subsequent damage to the relevant device(s); (b) water or other liquid damage; (c) damage or faults resulting from attempted customer or third party repairs at any time; (d) software issues unrelated to the repair and/or any damage resulting from viruses or other malicious pieces of software that may have been transmitted during servicing or escaped detection; (e) any jail broken or “rooted” device; (f) water proof devices, as I-Cave Mobile Phone Repair cannot guarantee the device(s) will remain water proof following the Repair Services; (g) new damages unrelated to the original Repair Services; and/or (h) any loss of data occurring as a result of the repair – customers are advised to back up all data on the device(s) to be repaired prior to the repair. i-Cave Mobile phone Repair does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair. You accept full responsibility for all software and data on your device(s) and i-Cave Mobile phone Repair is not required to advise or remind customers of appropriate backup and other procedures. 3.2 Where repair is to be carried out under a relevant warranty, we may ask you to provide sufficient proof of any warranty.
3.3 If the nature of the repair falls outside the terms of your warranty, then you may incur a charge for the repair. We will endeavor to notify you of any such charge prior to undertaking any work. ADDITIONAL TERMS FOR CHARGEABLE REPAIRS
4.1 If the repair to your device is not covered by a warranty or the nature of the repair is beyond any terms of your warranty, we will charge you for the repair in accordance with the terms of this Agreement.
4.2 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
4.3 The cost of repair may not fall within our standard charges where the device is not generally supported by us, device repairs are sub-contracted or the nature of repair is not within our standard rates of repair. In this event, we will provide you with an estimate of the cost of repair and we will not repair the Equipment until we have received your acceptance of that estimate.
4.4 If we are unable to find fault on your device or you decide not to go ahead with any repairs, we will return your device to you un-repaired and we reserve the right to charge you an inspection/processing fee of €30.00 in accordance with our standard charges. LIABILITY
5.1 Any data or information that you may have stored on the Equipment shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data. DATA PROTECTION
6.1 We ask for your name and address and the other details (“Personal Information”) during the ordering process so that we can notify you when your device has been repaired and so we can give you an efficient after Repair service. By submitting an order and using these Services you consent to our use of your Personal Information as described
7. MAIL IN REPAIRS DELIVERY POLICY
7.1 Once completed, your order will be returned by Tracked Courier Service (ACS). This is generally a next working day service; however, this is not guaranteed and may be subject to delays that are out of our control. On some occasions when this delivery service is not available, we may use alternative courier. Your package is fully tracked and a tracking reference is available. When we receive your device, we will contact you to let you know usually by email then we start the repair.
7.2 If you decide to cancel your repair before any work has been undertaken. we will not be liable to pay for any postage/delivery costs you incurred in getting the device to us. If your device is repaired and returned before the 3-day period has expired, you will lose the right to cancel the contract.
7.3 If you decide to cancel repair You must email or call us before we start the repair.
7.4 Liquid Damage Service. This service is not a repair, but a thorough Ultra-Sonic Cleaning Process and inspection service. It does not guarantee that your device will be repaired, but simply that it is cleaned and fully tested. Should repairs be required e.g., replacement components, then these will be additionally charged. Once the cleaning and inspection service has been completed, the fee is non-refundable regardless of whether the device is repaired or not.
8. PAYMENTS
Credit/Debit Card, Cash are accepted (Mail in We can send you Payment Link via Email, SMS)
9. Refunds / NON-REFUNDABLE REPAIRS
A few of our repairs are non refundable, this includes liquid damage repairs and/or liquid damage related repairs and diagnostics if you decide not to proceed with the repair. WHAT WE DONT COVER:
Any subsequent damage caused to the device after the repair
Damage resulting from misuse
Any kind of Liquid Damage
Software related issues
Faults not relating to the original repair done
Loss of data (please backup your device before getting repaired)
Our warranty is void if a Customer device is opened or a repair is done on the device by a different company after our repair
ACCESSORIES
Please do not send any accessories in with your Mail in repairs unless we have requested them. We cannot be held responsible for any loss or damage to accessories whilst in our possession (SIM cards, memory cards, chargers, boxes, cases, etc). Mail in Your Device
Before sending in your device for repairs, back up your data and/or remove important information from your device i.e., photos, contacts etc. iCave Ltd does not warrant that we will be able to repair your device without loss of programs or data. Back it up by connecting it to the relevant software supplied by the manufacturer i.e., back-up your iPhone using iTunes. Failure to complete all the necessary fields might result in a delay getting your device fixed. Package your device. Use your original packaging if you still have it or use bubble-wrap for protection.
4. Write your return address on the package and address to:
iCave Ltd Coral Bay Avenue 4 Peyia Paphos 8575
5. Once your item has been received, we will diagnose the problem and to fix your device as soon as possible. In the rare case of parts not being in stock, a delay of up to 48 hours may occur. Any delays will be notified immediately.
7. Once the repair is complete, we will send you an invoice via email with instructions on how to pay. Items are mailed back as soon as payment has been confirmed. Data Recovery
Confidentiality
3.1. As part of its confidentiality policy, Icave Ltd agrees not to disclose any/all information or data files supplied with, stored on, or recovered from client equipment except to employees, agents or affiliates of Icave Ltd subject to confidentiality agreements or as required by law, without the consent of the client. Icave Ltd will use any information contained in the data, media and/or equipment provided to Icave Ltd by Customer (“Customer Information”) only for the purpose of fulfilling the Engagement and in accordance with the Data Protection Act, and will otherwise hold such Customer Information in the strictest confidence.
3.2. Icave Ltd agrees to only use authorized data recovery engineers, and that all media supplied to Icave Ltd will be stored in a secure manner at icave facilities.
3.3. All data recovered from a client’s media is stored on secure severs in accordance with the Data Protection Act 1998. Any Confidential Information disclosed by Customer under this agreement will remain the owner’s sole property, and Icave Ltd shall employ reasonable measures to prevent the unauthorized use of Customer Information, which measures shall not be less than those measures employed by Icave Ltd in protecting its own confidential information.
3.4 Icave Ltd will not disclose Confidential Information except to employees or consultants reasonably requiring such information (and who have secrecy obligations to Icave Ltd) and not to any other party except as required by law. Icave Ltd will employ appropriate technical and organizational measures to safeguard any Customer Information, including personal data, and will act only on the instruction of the Customer with respect to such information.
3.5 All data will be securely destroyed Icave Ltd or their affiliates on successful project completion. Destruction includes multi-pass degaussing to eliminate a remnant magnetic field followed by granulation and/or puncturing of platters of any unwanted media in accordance with European Standard EN 15713:2009 relating to the management and control of collecting, transporting and destroying confidential material. Media will be stored in a vault that meets EN 1047-1 / NT FIRE 017 standards when not being read, analyzed, or processed.
3.6 All third parties or Group entities (parent co and affiliates), will adhere to the confidentiality duty included in this agreement.
