09/06/2026
Most business emails sit unread for hours. A Viber or WhatsApp message is usually opened in minutes. ๐
For one of our banking clients, that difference was everything. They needed to reach customers on the apps they actually use, without leaving Microsoft Dynamics 365.
We built a custom module that integrates WhatsApp and Viber directly into their CRM. Now, their marketing team handles targeted campaigns, automated journeys, and tracking all in one place, with zero ongoing developer help. โ
The same setup works for any business running Dynamics. ๐ฏ
Read the full story here: https://www.elanwave.com/blog/how-we-gave-a-bank-a-direct-line-to-its-customers/