06/12/2025
1.
The used phone market is very chaotic. Wholesalers mostly purchase in bulk (including grades A, B, C, and D). After receiving the goods, they need to spend time screening, inspecting, repairing, and replacing parts before selling them.
2.
When directly purchasing refurbished products for sale, the most common after-sales service issues are LCD, battery and motherboard failures.
1. LCD: The after-sales service rate for fake LCDs is around 15%.
2. Battery: The after-sales service rate for fake, refurbished, or junk batteries is around 10%.
3. Motherboard: The after-sales service rate for water damage or major repairs is around 5%. The after-sales service rate is around 15%.
Many companies have gone bankrupt due to after-sales service issues. Our team conducted product appearance and quality research in 15 countries across Europe. Following this research, we optimized our mobile phone inspection and repair processes based on an 18-month warranty standard. This ensures a comprehensive repair rate of less than 5% over the 18-month period and ensures that the appearance meets a uniform A-grade standard.
If your company encounters any issues while selling or purchasing used iPhones or Samsung phones, please provide us with feedback. We have solutions and can help you resolve any issues. We also hope to become a great partner in the future, helping your company double its sales and accelerate its cash flow. Thank you.
We will also provide you with a return address for your return.
