26/12/2022
Urgent Job Offer - System Administrator - Douala
The position of System Administrator provides user support/customer service on Company supported computer applications and platforms as well as troubleshoots problems and advises on the appropriate action.
Duties and Responsibilities
· Serve as primary point of contact for users regarding overall support, policies and procedures
· Assign/escalate issues to appropriate IT Systems Support technician
· Keep users always informed on status of their tickets
· Follow up with assigned personnel to ensure timely resolution of problems
· Document and maintain solutions in appropriate support systems
· Escalate recurring problems to the IT Support Team Lead, ensuring that all efforts at troubleshooting the issue have been made
· Proactively identify improvement opportunities and work with the Manager, IT Support to implement processes that enhance Help Desk operations
Qualifications
· Post-secondary education in a related field or equivalent
· Minimum 1 years’ experience in an information technology position, providing computer support
· Strong understanding of Windows OS XP, WIN7/8. MS Office
· Strong understanding of Microsoft 365
· Experience with Windows domain networking, local area networking, and remote access software and VPN
· Experience in end-user support, assisting and training
Related Work Skills
· Capacity to form effective relationships with users
· Strong communication skills, both verbal and written (French and English)
· Works well in a team environment
· Effective time management and multitasking skills
· Strong organizational skills with an ability to prioritize tasks
· Proven ability to work well under pressure and meet all deadlines
· Strong analytical and problem-solving skills
· Strong technical understanding and ability to learn new programs quickly
· Self-motivated, energetic and able to adapt quickly to change
· Willingness to work a flexible schedule
Job Types: Full-time, Permanent
Schedule:
3:00-11:00 PM
Start date: Immediate
Job Location: Douala, Nyalla
Experience:
System Admin: 2 years (preferred)
Must be fluent in both French and English (Required)
Send your resume via Whatsapp to https://wa.me/237658372226 or by email to [email protected]
