06/05/2024
Oftentimes, we come across situations where organizations think they are carrying out quality assurance activities. What’s interesting is that their focus is on inspection which is not a cost effective approach to quality management and usually leads to poor quality products/services.
Rather than wait to inspect at the end of a process, W. Edwards Deming tasks top management to take the lead in quality initiative as follows:
Defects are not free. Somebody makes them, and gets paid for making them.
Everybody here has a customer. And if he doesn’t know who it is and what constitutes the needs of the customer … then he does not understand his job.
Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
People work in the system. Management creates the system.
A company cannot buy its way into quality—it must be led into quality by top management.
