Luware

03/09/2026

What do you do when colleagues from London visit Switzerland?
You take them hiking, of course! 🏔️

A special thank you to Pearl Nebah, Silvan Mark and Friné Oudeman for giving our London Luwarians, Ross Adams and Ioana Dascalu, a memorable Swiss mountain experience. Flumserberg is always a great choice.

We hope you enjoyed every step and took home wonderful memories of Switzerland. 💙

01/09/2026

If it’s not native, it’s just another workaround.

27/08/2026

Luware exceeded its 99.99% SLA commitment. 🏆

Over the past year, all 8 Luware Nimbus production clusters achieved 100% call-handling availability, supporting customer conversations across APAC, Europe, the UK, and North America.

Behind this milestone are the people who monitor, improve, and strengthen the platform every day to keep customer conversations flowing.

Thank you to everyone who contributed to making this possible. 💙

25/08/2026

Luware has been named a finalist in the Best Customer Experience category at the European Contact Centre & Customer Service Awards (ECCCSA) 2026. 🎉

Widely regarded as one of the largest and most prestigious awards programs in the European customer contact industry, the ECCCSA recognizes organizations delivering outstanding customer experiences.

On to the final in London on November 17. 💙

24/08/2026

A customer service strategy built around empathy over metrics recently earned Luware Silver in the Best Customer Service category at the US Customer Experience Awards 2026.

Read the full article to explore the thinking behind the "people over KPIs" approach.

Links in the comments. 👇

20/08/2026

For a long time, delivering a solution meant the job was done once it went live.

Today, customers expect more. They expect partners to stay involved, support adoption, solve challenges as they arise, and help turn technology into measurable business outcomes. Technical expertise remains essential, but long-term success depends on much more than implementation alone.

That's why the Luware Partner Program goes beyond product training, helping partners differentiate themselves, expand their expertise, and grow alongside their customers.

Interested in strengthening your Microsoft Teams practice? Learn more about our program. 🤝

18/08/2026

The hardest part of a telephony migration isn't the technology, but everything your teams built around it over the years.

See how FEIN approached that challenge and what other IT leaders can learn from this experience.

Find the article link in the comments. 👇

17/08/2026

Is emotion the most underused signal in customer experience?

As organizations accelerate AI adoption, the challenge is no longer simply automating interactions. It's knowing when empathy, reassurance, and human expertise matter most.

In a recent article for Business Reporter, Luware CCO James C. explores how emotional insight can help organizations create more responsive customer journeys and improve both customer and business outcomes.

Well worth a read for anyone thinking about the future of customer experience.

🔗 Read the article: https://eu1.hubs.ly/H0xGCzg0

Instead of analysing sentiment after the fact, organisations should use emotion as a live signal to shape journeys in real time

14/08/2026

🎉 Exciting news!

Luware Nimbus Virtual User has won a 2026 CRN Tech Innovator Award in the Unified Communications & Collaboration - Enterprise category.

Selected from hundreds of submissions, this award recognizes technologies that stand out for innovation and measurable business value across the IT channel.

A big thank you to our team, customers, and partners for being part of the journey. 💙

The Channel Company CRN

12/08/2026

Let's settle a debate.

A customer invests in a new solution and has four potential partners to choose from. One has deep technical expertise, another promises the fastest implementation, a third focuses on strategic guidance, and the fourth is known for outstanding ongoing support.

Which one wins?

The answer is probably different depending on who you ask, and that's exactly what makes strong partnerships so valuable. Technology is only part of the equation, and the real value often comes from the people, knowledge and support behind it.

At Luware, we invest in giving partners the training to build that technical depth, the tools to move faster with customers, and the ongoing resources and portal support that keep them equipped long after a deal closes. 🤝

In your experience, which partner strength creates the most long-term value for customers?
a) Technical expertise
b) Fast implementation
c) Strategic guidance
d) Ongoing support