Luware

08/10/2026

AI adoption in financial services continues to grow.

What many organizations are now discovering is that under the EU AI Act, responsibility doesn't stop with the AI vendor.

Here's what deployers need to know.

Find the article link in the comments. 👇

07/10/2026

Live from Engage Customer Summit, day one: the team is here, the coffee queue is long, and the LEGO is in high demand.

Find us at Stand D2 today and tomorrow. Bring your questions about running a contact center in Microsoft Teams, and we'll bring the solution 💙

06/10/2026

How do you detect every non-financial compliance risk across multiple communications channels?

You leverage one single AI-driven platform to record conversations and automatically flag compliance risks. Your organization will see:

- Simplified communications oversight
- Unified interaction analysis
- Faster risk detection
- Easy audit preparation

Get a demo at the booth we're sharing with Verint at XLoD Singapore on October 21st. Christian Jordan and Dale Cross from Luware will be there to answer your questions on cloud security and multi-platform compliance recording.

We're looking forward to seeing you there.

02/10/2026

🎉We're celebrating a little today: Luware is a finalist in five categories at the 2026 Engage Awards.

🏆 Best Approach to Customer Loyalty & Retention
🏆 Best Customer-Centric Strategy
🏆 Best Customer Service Team
🏆 Best Use of AI in Employee Engagement
🏆 Overall Customer Experience Excellence Award

Five nominations means five different teams did the work that got us here, and it's a strong signal that customer-centric strategy, backed by the right technology, actually moves the needle on loyalty and experience.

👉 Check out the full list of finalists via the link in the comments.

Huge thanks to Engage Awards for the recognition, fingers crossed that the hard work gets recognized James Cadman and Marc Schifferle. 🙌

01/10/2026

Great start to the RegTech Summit London today with interesting conversations and enlightening talks.

Alexander Grafetsberger, Joey Varney, Pearl-Lydia Nebah, and Roger Cracco are looking forward to an engaging private roundtable and to what the rest of the day will bring.

24/09/2026

When nearly 10,000 calls come in every month, a dropped call is more than a technical issue.

Kleurrijk Wonen set out to improve reliability, reduce misrouted calls, and give agents the tools they needed to focus on residents rather than technology.

Here's how the organization approached the challenge.

Find the article link in the comments. 👇

22/09/2026

Last week, Andreea Balan, Aimée Montero, Bernd Kiefer, and Evgeny Volodko joined the Microsoft Global Hackathon 2026 in Copenhagen. 🌍💡

Bringing together Microsoft employees, MVPs, and Regional Directors from around the world, the hackathon is a unique opportunity to explore new technologies, exchange ideas, and collaborate on solutions with real-world impact.

A great reminder that innovation happens when diverse perspectives come together with a shared purpose.

Special thanks to our Microsoft representative, Jozsef Zoltan Vadkerti, for joining us and contributing to this experience.

21/09/2026

As organizations continue to invest in AI, success depends on having the right voices in the room.

In this ITPro article, our CRO, David Fischer, shares why IT leaders should have a seat at the table when organizations make decisions around AI-driven transformation.

A thoughtful read on the importance of bringing business, HR, operations, and IT together to make informed decisions in the AI era.

Read the article: https://eu1.hubs.ly/H0yqHJs0

Those who sit closest to where AI is deployed are often overlooked, despite being better placed to determine what AI can automate and where human expertise remains critical

16/09/2026

See how AI-driven speech analytics automatically flags risky conversations.

Luware is sponsoring the RegTech Summit London on October 1st. Come visit our booth to get:
- A Speech Analytics demo
- Answers to your compliance recording questions
- Swiss treats
- Practical merch

Find out more here: https://eu1.hubs.ly/H0ykkq10

We look forward to seeing you personally.

15/09/2026

When a compliance recording gap appears, do you know what's causing it?

Before replacing your software, it may be worth asking a simpler question: is the problem the platform, or the configuration?

That's the distinction more compliance teams should be paying attention to.

Find the article link in the comments. 👇