sandsiv

Name: sandsiv
Address: Technoparkstrasse 1, Zürich, 8005, CH
Telephone: +41 43 205 21 32

Leveraging big data with superior customer intelligence. To book a demo: https://sandsiv.com/request-a-demo/

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 𝐌𝐚𝐝𝐞 𝐈𝐧 𝐒𝐰𝐢𝐭𝐳𝐞𝐫𝐥𝐚𝐧𝐝 🇨🇭

SANDSIV gives companies the power to reimagine the organization around customers, deliver greater value, and generate stronger revenue with an enterprise-grade – end-to-end – fully integrated Voice of the Customer software solution. Headquartered in Zurich, Switzerland, SANDSIV works with global partners and has been awarded by leading analytics firms such as Gartner, Frost & Sullivan, Forrester,

and Omdia. In the latest recognition received, SANDSIV was named a gold medalist and leader in the 2022 quadrant of SoftwareReviews Voice of the Customer Data, by achieving the highest aggregated satisfaction score among VOC vendors. Clients such as Iberdrola, Deloitte, AXA and Vodafone rely on SANDSIV to collect customer data - anywhere, anytime - and develop deep, real-time analytics that can be used to innovate their business processes.

17/02/2026

Spoiler: opening a support ticket shouldn't feel like explaining your VoC setup to strangers. Every. Single. Time.

No "can you explain your setup again?"
No one flagging issues before you do.
No consulting invoices for a config change.

20/01/2026

“AI-powered” or truly AI-native? It’s not just a label.

AI is now table stakes in Customer Experience.
Predictions, sentiment analysis, “intelligent” workflows are everywhere.

But beneath the terminology, architectures are fundamentally different.

There’s a real distinction between:
▪️CX platforms where AI is added on top
▪️AI-native platforms, designed with intelligence at the core

This difference becomes clear as CX programs scale — beyond surveys, dashboards, and fixed workflows — when more data, teams, and change are involved.

In our latest article, we show why architecture is a strategic CX decision — and how AI-native design reshapes scalability, adaptability, and long-term cost.

👉 AI-Native CX: What It Really Means – and Why It Changes the Game
🔗 https://sandsiv.com/blog/ai-native-cx-what-it-means-why-it-matters/

10/12/2025

The utilities sector is changing faster than its customer processes.

That’s the real issue, not the lack of feedback.

Customers expect clarity, predictability, and real-time communication. Yet many utilities still treat VoC as a reporting exercise rather than an operational capability, slowing responses and frustrating customers.

In our latest article, we describe how, by listening systematically to customers - via surveys, contact-center feedback, digital channels and data streams - utilities can use the real voice of customers to identify pain points, improve processes and design better service journeys.

If your organization is navigating these challenges, this article is worth a read 👉 https://sandsiv.com/blog/voice-of-the-customer-in-utilities-from-reactive-service-to-predictive-value/ .

07/11/2025

Retail’s obsession with speed & price solves the wrong value equation. 79% of customers now factor sustainability and ethics into decisions. Yet retailers still chase outdated metrics, missing signals on stock gaps & confusing experiences. https://sandsiv.com/blog/from-transformation-to-customer-led-reinvention-the-role-of-voc-in-retail/

23/10/2025

96% of customers rate their online banking positively. So why are banks still losing them?

Because in 2026, satisfaction is table stakes. The real differentiator is responsiveness—and most banks are failing at it.

Survey fatigue is real. VoC analytics are everywhere. But feedback still dies in reports without triggering action.
The gap between listening and acting has become the new churn risk.

We explored how leading banks are shifting from listening to anticipation in Voice of Customer: https://sandsiv.com/blog/voice-of-the-customer-in-banking-from-listening-to-anticipation/.

01/10/2025

SANDSIV has been officially named #1 in the SoftwareReviews 2025 Voice of the Customer Emotional Footprint Report! This award highlights the deep trust and satisfaction of our customers. A huge thank you to everyone who made this possible!
Read more: https://sandsiv.com/sandsiv-named-1-in-softwarereviews-2025-voice-of-the-customer-emotional-footprint-report/.

27/08/2025

🏆 A milestone for our team and partners. We are honored to be recognized as a Major Vendor in the 2025 QKS Group SPARK Matrix™ for Voice of Customer Platforms.

This distinction highlights our commitment to transforming customer experience through AI-powered insights, scalable workflows, and actionable business impact.

A heartfelt thank you to everyone who has trusted and collaborated with us along the way.

https://sandsiv.com/qks-group-recognizes-sandsiv-as-a-major-player-in-the-2025-spark-matrix-report-for-voice-of-customer-platforms/

05/08/2025

Frustrated by survey response rates stuck at just 10% with email or SMS? 𝐘𝐨𝐮’𝐫𝐞 𝐧𝐨𝐭 𝐚𝐥𝐨𝐧𝐞.

With sandsiv+, businesses are unlocking richer customer feedback by using WhatsApp surveys - boosting response rates up to 40%. That means faster insights, better decisions, and happier customers.

WhatsApp’s conversational style makes surveys feel like a friendly chat, so customers are more willing to share their true opinions.

Curious how it works? https://sandsiv.com/use-cases/boosting-survey-response-rates-with-whatsapp/

30/07/2025

NPS isn’t enough anymore.
For years, it’s been the CX compass—but it misses the lasting emotional impact an experience leaves on customers.

According to Harvard Business Review, emotionally connected customers are three times more loyal than those who are just satisfied.

🔍 The missing metric? Emotional Resolution — the power of an experience to resolve deep emotional tensions and build a lasting positive bond.

How do you measure it?
With AI and semantic analysis that pick up tone, intent, and emotional intensity—not just words.

If you’re still relying only on NPS or CSAT and want to level up, follow us.

👉 Have you tried measuring emotion or faced challenges explaining it? Share your thoughts in the comments.

22/07/2025

Kiosk surveys do more than just gather feedback - they connect you with real opinions, right where the action happens.

Instead of replacing your usual channels like email or SMS, they work with them. Bringing together digital and on-site input means you see the full story of every customer journey, faster and clearer than ever.

Want to discover how it works in real life? Explore the use case now: https://sandsiv.com/use-cases/collect-voc-at-your-facilities-with-kiosk-surveys/.

17/07/2025

At SANDSIV, “done” is just the beginning. Our clients’ next ideas drive our roadmap and keep us innovating—feature after feature, wish after wish.

Co-innovation? It’s business as usual (and yes, we do love a challenge - plus plenty of coffee ☕).

Adresse

Technoparkstrasse 1
Zürich
8005

Telefon

+41 43 205 21 32

Webseite

http://www.sandsiv.com/

Benachrichtigungen

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