07/09/2026
If you pay for operations by the hour, you've hired someone who isn't motivated to automate - because their revenue drops every time they do.
That's not a knock on any provider. It's just arithmetic.
Our new post walks through why the pricing model behind "operations" matters more than most contracts admit:
- Time & materials rewards presence, not outcomes
- Per-ticket rewards fixing incidents, not preventing them
- Fixed fee per service level is the only model where automation pays the provider back
Plus the exit question almost nobody asks: when you leave, do you get the automation that ran your service - or just a database dump?
Read it here: https://buff.ly/nzIDCw1