Spitch

Name: Spitch
Address: Stockerstrasse 10, Zürich, 8002, CH
Telephone: +41 445 428 266

Spitch is a global provider of Collaborative Agentic AI solutions for contact centers based in Switzerland.

Spitch, founded in 2014 and headquartered in Switzerland, is a global provider of Conversational Agentic AI solutions. Our solutions combine the power of automation with a human-in-the-loop approach, ensuring people remain in control while AI enhances performance and decision-making, thereby relieving them of routine tasks. Spitch drives AI-powered digital transformation for contact centers, deliv

ering end-to-end solutions, strategic consulting, and professional services. We prioritize a balanced approach that combines the latest Agentic AI technology with strong data security, ethical and legal compliance, and a focus on customer experience. The Spitch Collaborative Agentic AI Platform seamlessly integrates Spitch’s own as well as third-party LLMs/GenAI—including those from hyperscalers and customers’ AI teams—to deliver efficient solutions tailored to each use case. Our open platform lets users quickly build applications with visual tools and by leveraging insights from their own best practices. We offer a wide range of omnichannel products, including Virtual Assistants, Voice Biometrics, Speech Analytics, Chat Platform, Knowledge Agent, Agent Assist, Agent Training, Quality Management, and more.

01/10/2025

Get ready to dive into the future of business with Responsible AI! 🚀

We're excited to announce that Spitch will be joining UMB for the event: "Per far crescere e prosperare la vostra azienda: innovazione responsabile con l'IA e resilienza digitale" .

Our expert, Massimiliano Decarli, will be discussing how organizations can leverage Artificial Intelligence responsibly to drive growth, in collaboration with our partner UMB. You'll also hear a practical AI client case from Banca dello Stato and insights on critical digital resilience topics like Cybersecurity.

Don't miss out on these valuable discussions!

🗓️ When: October 23, 15:30 – 19:30 📍 Where: Centro Serrafiorita Meeting, Pambio-Noranco (Lugano)

Spaces are limited. Register now to secure your spot: Event Details & Registration >>> https://www.umb.ch/it/azienda/eventi/event/detail/per-far-crescere-e-prosperare-la-vostra-azienda-innovazione-responsabile-con-lia-e-resilienza-digitale

26/09/2025

🎉 We’re proud that Spitch is recognized in Gartner’s 2025 Hype Cycle for Digital Identity for our work in Voice Biometrics. Security, simplicity and personalization belong together.

Our approach keeps authentication in the background, so customers move smoothly while fraud risks stay low. It also fits your IT setup—on-prem, cloud or hybrid—and meets strict compliance needs.

For banks, insurers, healthcare, and the public sector, that means frictionless authentication, proven compliance and data residency options, and enterprise-scale fraud prevention using Spitch’s unique anti-spoofing module—live in production today.

Want to dive deeper? The article is in the first comment.

19/08/2025

We're thrilled to announce that Spitch has been featured by Gartner as a Sample Vendor in their July 2025 report on Third-Party Biometrics!

In today's fast-paced customer service environments, secure and seamless identity verification is crucial. Spitch's voice biometrics technology offers a powerful alternative to traditional methods by leveraging over 500 unique traits of an individual's voice. As highlighted by Gartner, this technology is gaining momentum across industries, enhancing user experience.

Read the full article to gain key insights from the Gartner report https://spitch.ai/blog/spitch-included-by-gartner-as-sample-vendor-in-july-2025-report-on-third-party-biometrics/

Spitch’s passive/hybrid voice biometrics seamlessly balances security with utmost user convenience, reducing the risk of account takeovers and eliminating password hassles.

As the adoption of third-party biometrics grows, now is the perfect time to explore its potential. Discover more about how voice biometrics can transform your authentication processes. Visit our website (spitch.ai) or contact us at [email protected].

29/05/2025

CC Expo Bucharest 2025 was an incredible experience!

We're thrilled to have participated with our partners at Intrarom. The Romanian contact center market is evolving rapidly, and it's inspiring to see such enthusiasm and commitment to excellence. The synergy between advanced AI tools and human expertise is reshaping the future of contact centers, and we're excited to be at the forefront of this transformation.

Thank you to everyone who joined us and made this event a success. We're already looking forward to the next one!

19/05/2025

Spitch will be at CC Expo Bucharest 2025, in partnership with Intrarom, on May 21-22. Discover how our Spitch Agent Training improves performance in contact centers through AI-driven simulation of real-world interactions for faster professional growth and consistent service quality.

Don’t miss our live demo to see firsthand how we enhance efficiency and empower teams for a measurable impact! Want a one-on-one experience? Email us at [email protected] to schedule your personal meeting or product demo.

Join us at our booth with Intrarom and experience the future of customer service technology!

Explore more >>> https://spitch.ai/event/spitch-and-intrarom-at-cc-expo-bucharest-2025-experience-next-gen-agent-training-live/

09/05/2025

𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗶𝘁𝗵 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜: 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗳𝗿𝗼𝗺 𝗼𝘂𝗿 𝗭𝘂̈𝗿𝗶𝗰𝗵 𝗔𝗱𝘃𝗶𝘀𝗼𝗿𝘆 𝗕𝗼𝗮𝗿𝗱 𝗠𝗲𝗲𝘁𝗶𝗻𝗴

Fresh from our strategic meeting in Zürich, we're excited to share how Spitch is redefining customer experience in contact centers through our innovative Agentic AI technology.

While many tech giants talk about future AI revolutions, Spitch is actively transforming contact centers today. We are deploying autonomous, context-aware AI agents that enhance human expertise, facilitating personalized interactions and crafting unforgettable experiences.

What distinguishes us? Our solutions are not concocted in isolated labs; they are developed from genuine interactions with Swiss public institutions and businesses across the DACH region, addressing real-world challenges.

The outcome? A uniquely refreshing approach: Agentic AI that enhances rather than replaces human connections.

Interested in how this could revolutionize your customer relationships? Discover more in the full article here: https://spitch.ai/news/spitch-charts-course-for-ai-driven-breakthroughs-in-cx-and-public-services/

05/05/2025

Exciting News Alert! The Ticino Traffic Section, part of the Department of Institutions of the Republic and Canton of Ticino, Switzerland, has launched a cutting-edge AI virtual assistant to enhance resident satisfaction and streamline services.

Thanks to the collaboration between Spitch and UMB, residents can now receive quick, efficient responses to their inquiries, even in the Ticino dialect! This innovative solution not only slashes waiting times but also frees up staff to tackle more complex tasks.

A big shoutout to Spitch for prioritizing exceptional customer experience!

Explore more >> https://spitch.ai/case-study/intelligent-voice-assistant-providing-services-24-7-and-improving-experience/

18/04/2025

Spitch team is wishing you a joyful Easter filled with hope, renewal, and the excitement of what’s possible when new technologies and the spirit of innovation take the lead.

Let’s make the future brighter together – one intelligent step at a time.

14/04/2025

𝗦𝗽𝗶𝘁𝗰𝗵 𝗦𝗵𝗼𝘄𝗰𝗮𝘀𝗶𝗻𝗴 𝗟𝗮𝘁𝗲𝘀𝘁 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗗𝗿𝗶𝘃𝗶𝗻𝗴 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗮𝘁 ‘𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗩𝗶𝘀𝗶𝗼𝗻 𝗗𝗮𝘆𝘀’ 𝗘𝘃𝗲𝗻𝘁 𝗶𝗻 𝗭𝘂𝗿𝗶𝗰𝗵

We are thrilled to announce that Spitch sponsored the ‘Customer Service Vision Days’ event – on 10 April in Zurich. It was an incredible opportunity for us to connect with industry leaders in DACH and showcase our innovative solutions in the customer service space.

At the event, we presented our Agent Training (AT) solution (https://spitch.ai/spitch-agent-training/), which transforms traditional contact center training into a dynamic, immersive experience. By simulating real-life customer interactions, agents gain practical experience in handling various scenarios - reducing onboarding time, improving performance, and increasing job satisfaction.

We also highlighted our conversational agentic AI platform capabilities, which enable businesses to deliver highly personalized and efficient customer service experiences.

Spitch is committed to helping organizations elevate their customer service to the next level using agentic AI, and we are grateful for the opportunity to be a part of such an impactful event. Thank you to everyone who stopped by our booth and engaged with us. We look forward to continuing to drive innovation in the customer service industry.

Please visit our new website (https://spitch.ai/) to see how exactly Spitch is shaping the future of customer service together with our DACH customers and partners.

10/04/2025

Exciting News from Spitch!

Every Voice Matters. Every Insight Counts. Our new tagline reflects our commitment to providing innovative Conversational Agentic AI solutions for contact centers.

We are thrilled to announce the launch of our brand-new website with improved UX/UI! Explore our range of products including Virtual Assistants, Speech Analytics, Agent Training, and more.

Visit our website to see how Spitch can transform your customer experience and contact center operations.

https://spitch.ai

17/03/2025

Spitch, a Swiss-based global leader in Agentic AI with an impressive annual revenue growth exceeding 50%, is launching a new fundraising round!

The company intends to expand its customer and partner base in the US and global markets.

The raised funds will support this strategic expansion, as well as strengthening our customer and partner network. Interested to capitalize on our rapid growth and be part of our success story?

Contact us to learn more here: https://spitch.ai/news/2025.03.17.page

Adresse

Stockerstrasse 10
Zürich
8002

Telefon

+41 445 428 266

Webseite

http://spitch.ai/

Benachrichtigungen

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