03/09/2026
A customer request can look ready long before the organisation has fully assessed it.
Sales sees demand. Product sees a useful expansion. Engineering confirms that the work is feasible.
Clinical, Quality and Regulatory also need to be involved early enough to assess whether the use case fits the current device scope and evidence.
If that review happens after a timeline has already been discussed or the work has entered the roadmap, the team may have to revisit the scope, evidence requirements or regulatory path with customer expectations already in place.
New clinical use cases should be reviewed across the relevant functions before anyone commits to delivery.
Can we build it?
Does it fit the product direction?
Does the current device scope support it?
Does the existing evidence support the use being discussed?
Answering those questions early gives the team a more realistic scope and timeline before expectations are set.