08/18/2022
MARKETING MOOD with Jess: Activism
START INTERNALLY: Before you even begin setting up a social media calendar or looking at what activism/awareness campaigns are happening this month, check out your own organization first. Inspect your core values, look at company history—all that stuff. It's also a good idea to find out what your organization stands for and seeing if it is that reflected in hiring, customer service, and internal procedures. This is all important because while it is great for us to use corporate power for good, audiences (internal or external) will be quick to critique and criticize any disconnect between what an organization says and what they actually do.
KNOW YOUR SCOPE: Once you’ve established what your organization does and cares about, you can undertake an activism audit. There is, unfortunately, a lot of work to be done in this world, and one organization, including yours, cannot (and probably should not) chime in on every global issue. Authenticity and integrity are backed up by action, not just posts, so consider using online activism only when it can be backed up by tangible results as opposed to just “awareness.”
BE INTENTIONAL: When you’ve identified what aligns with your company’s values and actions, plan content with clarity and intention. Why are you posting instead of sharing someone else’s content? What can you contribute to the greater good? If you don’t have a good answer to this, maybe it’s not a good move. Many brands fall prey to “Last Minute-itis,” which is throwing together a post the day of an important event just for fear of being seen as silent and uncaring. Content around sensitive matters should be created thoughtfully and with the input of the impacted parties whenever possible.
LOOK BEYOND THE CALENDAR: Most social media coordinators have felt a distinctive “ick” feeling as they delete their rainbow logo on exactly July 1st. The same can be said for Black History Month in February, Truth and Reconciliation Day in September, and many other awareness movements. Consider incorporating this activism into your marketing plan beyond just one post a year.
ACCESSIBILITY, LANGUAGE, AND IMAGERY: Finally, we can incorporate activism into what we do every single day on a smaller scale. Marketing strategies should account for how language and image translate to different groups. Is your stock or vector imagery representative or many groups or just a few? Who is missing from the group photo, what language is potentially causing harm, and how can you ensure your content is accessible and respectful?