Northwestel Support

10/18/2026

We're aware of an issue impacting long-distance calling in Wonowon and Blueberry, BC as well as Rankin Inlet and Iqaluit, NU. Technicians are working to restore service. Thank you for your patience.

10/14/2026

Update: Service has been restored. Thank you for your patience.

We're aware of an issue impacting internet, TV, and cable phone in Downtown Whitehorse. Technicians are working to restore service. Thank you for your patience.

10/09/2026

Planned network maintenance - Gamètì, Paulatuk, and Sachs Harbour, NWT & Iqaluit, Cambridge Bay, Kugluktuk, and Baker Lake, NU.

Expected outage duration: Up to 25 minutes.
Timeframe: October 11 from 2 a.m. to 4 a.m. MDT
Services impacted: Long-distance and cellular calling. This may impact your ability to call emergency services.

Technicians will work to limit disruption to service as much as possible. Thank you for your patience while we complete this work.

10/09/2026

Update: This issue has been resolved. Thank you for your patience.

We are aware of an issue impacting long distance calling for customers in Iqaluit, Rankin Inlet and Igloolik, Nunavut. Technicians are working to restore service. Thank you for your patience.

10/09/2026

We are aware of an issue impacting long distance calling for customers in Iqaluit, Rankin Inlet and Igloolik, Nunavut. Technicians are working to restore service. Thank you for your patience.

10/06/2026

Planned network maintenance - Kimmirut, NU

Expected outage duration: Up to 20 minutes.
Timeframe: October 8 & 9 between 12 a.m. and 4 a.m.
Services impacted: Local, long-distance, and cellular calling. This work may impact your ability to call emergency services.

Technicians will work to limit disruption to service as much as possible. Thank you for your patience while we complete this work.

10/01/2026

Planned network maintenance - Porter Creek neighbourhood, Whitehorse, YT

Expected outage duration: Up to 60 minutes.
Timeframe: October 7 between 9 a.m. and 12 p.m.
Services impacted: Internet, TV, and cable home phone services.
For customers with cable home phone, this work may impact your ability to call emergency services.

Technicians will work to limit disruption to service as much as possible. Thank you for your patience while we complete this work.

Send a message to learn more

10/01/2026

Planned network maintenance - Aklavik, NWT.

Expected outage duration: Up to 20 minutes.
Timeframe: October 7 between 1 a.m. and 7 a.m.
Services impacted: Internet, phone, and cellular. This work may impact your ability to call emergency services.

Technicians will work to limit disruption to service as much as possible. Thank you for your patience while we complete this work.

Send a message to learn more

10/01/2026

Planned network maintenance - parts of Yellowknife, NWT

Expected outage duration: Up to 60 minutes.
Timeframe: October 6 between 5 a.m. and 12 p.m.
Services impacted: Internet, TV, and cable home phone services.
For customers with cable home phone, this work may impact your ability to call emergency services.

Technicians will work to limit disruption to service as much as possible. Thank you for your patience while we complete this work.

Send a message to learn more

10/01/2026

Update: This issue has been resolved. If you are still experiencing an issue with your services, please contact 1-888-423-2333, which will be available 6:00 a.m. PT.

We are aware of an issue impacting cable services in Fort Nelson, BC. Technicians are working to restore service. Thank you for your patience.