Northwestel Support

09/01/2026

Planned network maintenance - Łutsël Kʼé, NWT.

Expected outage duration: Up to 10 minutes.
Timeframe: September 3 from 1 a.m. to 7 a.m.
Services impacted: Internet, local and long-distance calling. This may impact your ability to call emergency services.

Technicians will work to limit disruption to service as much as possible. Thank you for your patience while we complete this work.

09/01/2026

Planned network maintenance - Keno, YT

Expected outage duration: Up to 20 minutes.
Timeframe: September 3 from 12 a.m. to 6 a.m.
Services impacted: Internet and home phone. This may impact your ability to call emergency services.

Technicians will work to limit disruption to service as much as possible. Thank you for your patience while we complete this work.

09/01/2026

Planned network maintenance - Gamètì, NWT.

Expected outage duration: Up to 10 minutes.
Timeframe: September 3 from 12 a.m. to 1 a.m.
Services impacted: Internet, local and long-distance calling. This may impact your ability to call emergency services.

Technicians will work to limit disruption to service as much as possible. Thank you for your patience while we complete this work.

08/28/2026

Planned network maintenance - parts of Yellowknife, NWT

Expected outage duration: Up to 60 minutes.
Timeframe: Sept 1 between 6 a.m. and 2 p.m. & Sept 2-3 between 9 a.m. and 4 p.m.
Services impacted: Internet, TV, and cable home phone services.
For customers with cable home phone, this work may impact your ability to call emergency services.

Technicians will work to limit disruption to service as much as possible. Thank you for your patience while we complete this work.

Send a message to learn more

08/28/2026

Planned network maintenance - Gjoa Haven, NU

Expected outage duration: 15 minutes
Timeframe: September 1 from 12 a.m. to 3 a.m.
Services impacted: Long-distance and cellular calling.

Technicians will work to limit disruption to service as much as possible. Thank you for your patience while we complete this work.

Send a message to learn more

08/28/2026

Update: Service has been restored. Thank you for your patience.

We're aware of an issue impacting long distance calling in Igloolik, NU. Technicians are working to restore service. Thank you for your patience.

08/26/2026

Update: Service has been restored. Thank you for your patience.

We're aware of an issue impacting internet and phone service in Délı̨nę. Technicians are working to restore service. Thank you for your patience.

Send a message to learn more

08/26/2026

Planned network maintenance - Taloyoak, NU

Expected outage duration: 15 minutes
Timeframe: August 28 from 12 a.m. to 3 a.m.
Services impacted: Long-distance and cellular calling.

Technicians will work to limit disruption to service as much as possible. Thank you for your patience while we complete this work.

Send a message to learn more

08/24/2026

Planned network maintenance - parts of Yellowknife, NWT

Expected outage duration: Up to 60 minutes.
Timeframe: August 27 from 9 a.m. to 4 p.m.
Services impacted: Internet, TV, and cable home phone services.
For customers with cable home phone, this work may impact your ability to call emergency services.

Technicians will work to limit disruption to service as much as possible. Thank you for your patience while we complete this work.

Send a message to learn more

08/24/2026

Planned network maintenance - Qikiqtarjuaq, NU

Expected outage duration: Up to 15 minutes.
Timeframe: August 26 from 12 a.m. to 3 a.m.
Services impacted: Long-distance calling. This may impact your ability to call emergency services.

Technicians will work to limit disruption to service as much as possible. Thank you for your patience while we complete this work.

Send a message to learn more