Teleconnect International

10/02/2026

The 62nd Annual CAM-X Convention & Trade Show is less than a month away!

Join other call centre professionals at Niagara Falls next month for a time of networking, learning, and fun.

Learn more. ⬇️
https://www.camx.ca/event-6772281

10/01/2026

Call Centre FAQ: What happens if an alarm is triggered in the middle of the night?

Answer: When an alarm is triggered, Teleconnect's monitoring team receives the alert and follows your predetermined response procedures. Depending on the situation, this can include notifying designated contacts or coordinating with emergency services.

09/30/2026

Today, we honour Survivors of residential schools, remember the children who never returned home, and reflect on our shared responsibility to learn, listen and move forward on the path to reconciliation.

You can find resources on Truth and Reconciliation and ideas on how you can commemorate the day at https://trw-svr.nctr.ca/

Open to all schools across Canada, this education portal supports free, age-appropriate, education curriculums for students in grades 1-12. Registration is required.

09/28/2026

What happens when your employee doesn't check in?

With a third-party work-alone monitoring program, you can set up clear procedures for checking on employees and escalating a situation when a scheduled check-in is missed.

Then, the professionals at Teleconnect will initiate it and ensure that the worker is safe.
🔗https://teleconnectservices.ca/work-alone/

09/25/2026

This article ran this summer and focuses on customer service in the U.S., but it offers several takeaways we can apply here in Canada.

"We asked people in the US about their customer service battles, and hundreds responded about the financial and emotional costs." https://ow.ly/AocL50ZKXU5

09/24/2026

Call Centre FAQ: Can a call answering service help during seasonal busy periods?

Answer: Absolutely. No matter when your busy season is, Teleconnect can provide additional phone support. This will help your team manage higher call volumes without having to hire temporary staff.

09/22/2026

New season, new goals. Welcoming the first day of fall with a fresh perspective and a drive to finish the year strong.

Here's to pumpkin spice and productivity.
Happy Autumn, from Teleconnect International.

09/21/2026

Imagine what your team could accomplish if they didn't have to stop every few minutes to answer the phone!

For businesses that rely on their teams to be out in the field, serving customers, or managing day-to-day operations, constant interruptions can make it difficult to stay focused.

Professional telephone answering lets your team focus while callers still reach a live, professional representative who can help.

And that's what we do best.
https://teleconnectservices.ca/phone-answering/

09/18/2026

When you're relaying information to a customer, it's really easy for them to mistake an "M" for an "N" or a "B" for a "P."

That's why there's the phonetic alphabet! Learning it can help call centre agents:

- Record customer information
- Share information with customers
- Break down language and accent barriers
- Reduce errors
- Show that you're professional

This article shares more.
➡️https://ow.ly/SHcU50ZKXEK

Learn the about phonetic alphabets, their role in clear communication, and how they improve customer service, accuracy, and efficiency in contact centres.

09/17/2026

Call Centre FAQ: Can Teleconnect monitor alarms at remote locations?

Answer: Yes. Using GPS, Teleconnect provides 24/7 alarm monitoring for businesses operating in remote or isolated locations, helping ensure critical alerts receive a prompt response even when the worker is completely alone.