mappedin

05/26/2026

Big announcement! 🎊

We’re excited to share Aaron Fullen has joined Mappedin as Chief Revenue Officer, bringing 20+ years of enterprise go-to-market leadership to a company that's moving well beyond wayfinding.

He's scaled GTM programs for enterprise telecom software to AI-powered customer engagement. Now he's here to build the revenue engine that turns indoor mapping into the operational backbone of the world's most complex venues.

Fresh off our $24.5M Series B, the timing couldn't be better.

Read the full announcement → https://hubs.li/Q04hSRsM0

05/20/2026

65,000 ARMY members are descending on Allegiant Stadium this Sunday for BTS⚡👨‍🎤

With that many passionate fans converging on one venue, smooth navigation becomes crucial. Our digital maps make it easy for everyone to find their seats, concessions, and facilities quickly so they can tune into the music.

Try the map: https://hubs.li/Q04bM_120

05/14/2026

“We think of it as an operating system for buildings. It’s the same map that powers the front of house and the back of house, and it all works together.”

Sports Business Journal just featured Mappedin Co-Founder and CEO Hongwei Liu on how indoor digital maps are transforming the fan experience — and how venues run their operations behind the scenes.

From personalized wayfinding for fans to real-time security and operations support for staff, it's the same map powering both sides of the experience.

Today, we with more than 50 sports venues, including Lumen Field and St. Louis CITY SC.

Full story here 👉 https://hubs.li/Q04gDd2w0

05/11/2026

Mall operators — You might be seeing steady foot traffic. But how are you keeping those visitors engaged, and for a longer time?

Shoppers are showing up, but without visibility into what they do once they're inside, optimization is guesswork and revenue is left to chance.

🤫 Psssst... The malls pulling ahead have figured out that the digital map does 3 distinct commercial jobs (and most operators are only deploying one).

New! 📣 We just published the playbook on driving greater revenue with the tools you already have.

Access your copy: https://hubs.li/Q04f-KbD0

04/24/2026

ICYMI 👀🛫

History was made at eMerge Americas this week.

Miami International Airport - MIA just became the first airport in the world to deploy large-scale geo-aware, agentic AI across its digital infrastructure — delivering real-time, location-based assistance through natural conversation across web, mobile, kiosks, and on-site digital interfaces.

MIA's AI-powered hologram chatbots built in collaboration with our partners Labs, and are now live at four key entry points throughout MIA, supporting passengers from curb to gate.

🚀 We're thrilled to be in Miami Beach at celebrating this milestone with our partners.

This is what the future of the airport experience looks like.

Read the full announcement →

Miami-Dade County today took center stage at eMerge Americas, unveiling transformative technologies that demonstrate how artificial intelligence and innovation are reshaping public service across both its airport and seaport operations.

04/23/2026

A smarter airport just touched down. 🛬

Miami International Airport - MIA is partnering with Mappedin to launch the first conversational agents with spatial intelligence to modernize airport operations and enhance the passenger journey.

🚨 Here’s what that means:

• Operations can view heat maps and real-time passenger flow analytics
• Passengers can compare walking routes vs. shuttle options between terminals
• Natural language wayfinding that better serves international travelers in their preferred language through AI chat and even holographic assistants

Plus, by running Mappedin's solution on their own Microsoft Azure license, MIA maintains complete control over security settings, compliance requirements, AI configuration, and variable costs.

This is what connected passenger experience looks like at scale.

Learn more → https://hubs.li/Q04dckx60

04/20/2026

Security pros today have a lot on their plates—from concierge and customer service to protecting people, property and assets. And the added expectations of creating positive experiences for visitors and employees are only making it more complex.

Our own Brian McIlravey recently joined other security experts in a roundtable discussion about protecting commercial properties, hosted by Canadian Security.

Watch the conversation:

04/16/2026

Retail has always competed on experience... but the stakes are even higher now. 📈

One in four visitors say they've wasted time searching for stores or amenities in the past six months, according to our State of Venue Experience report.

And that friction compounds. A visitor who gets lost, feels disoriented, or can't find what they came for is less likely to return, and less likely to recommend the venue to others.

In our new blog, we're covering:

🛍️ What does retail customer experience mean in 2026?
🛍️ How does it matter for revenue?
🛍️ 5 ways to improve retail customer experience

Read more: https://hubs.ly/Q04c81KV0

04/09/2026

St. Louis CITY SC fans are finding their way at Energizer Park, with a little help from Mappedin. ⚽

When St. Louis CITY SC embedded an interactive map directly into the CITY App, matchday discovery transformed:

→ 375,000+ fan sessions since launch
→ 31,900 searches for food, amenities, and seating sections
→ 73% of food partner interactions driven by search
→ 150% higher sales for new partners vs. previous partners in the same locations
→ 84% fan satisfaction rate

👉 See how they built a smarter matchday experience (and explore the map) here:
https://hubs.li/Q049yYwK0

04/08/2026

Hey, that’s us! 🗽🍎

To every customer, partner, and team member who helped get us here: thank you for believing that the indoors deserves to be seen.

We’re just getting started. 🚀