Waterloo Wireless

Waterloo Wireless Waterloo Wireless is a leading internet service provider in southwestern Ontario.

Learn the differences between Wi-Fi and ethernet connections.
02/27/2024

Learn the differences between Wi-Fi and ethernet connections.

Wi-Fi and Ethernet can be quite tricky to understand. Here's everything you should know about each connection type and what they mean for your internet.

07/27/2023

*** Update: All services are back to running at proper function. We have been testing since yesterday to confirm proper connectivity. If you are still having issues please let our support staff know and they will investigate it further.

*** Update: Services are starting to come back up. Because of upstream provider issues in some areas of our network we've had to reroute our traffic. This may cause slowdowns for some users.

We are currently experience an outage in our network. Our technicians are currently working on getting everything back up and running. We will update this post once we know more.

"THE BEST EASTER IS ONE SPENT WITH YOUR PEEPS"Happy Easter from all of us at Waterloo Wireless
04/06/2023

"THE BEST EASTER IS ONE SPENT WITH YOUR PEEPS"

Happy Easter from all of us at Waterloo Wireless

We've Moved! Our office is now located at 34 Durward Place in Waterloo.
01/27/2023

We've Moved! Our office is now located at 34 Durward Place in Waterloo.

Looks like a power outage in the Guelph area. This is causing some disruptions and slowness in the network. We are hopin...
01/24/2023

Looks like a power outage in the Guelph area. This is causing some disruptions and slowness in the network. We are hoping to have everything back up soon.

From everyone here at Waterloo Wireless, we would like to wish everyone a very Happy New Year!!!
12/29/2022

From everyone here at Waterloo Wireless, we would like to wish everyone a very Happy New Year!!!

11/25/2022

Connections are coming back up and working properly. If you're still experiencing issues please let our support team know and we will get it looked further in to.

11/25/2022

We're getting reports of customers in different areas having no service. If you are experiencing no service, please reboot your router and Waterloo Wireless antenna. If your service still doesn't return please let our support team know and we can investigate further.

Happy Thanksgiving to everyone!!  Enjoy your long weekend!!!
10/07/2022

Happy Thanksgiving to everyone!! Enjoy your long weekend!!!

Wow, what a storm. We are currently experiencing some outages in our network, that will cause customers to have slow to ...
05/21/2022

Wow, what a storm. We are currently experiencing some outages in our network, that will cause customers to have slow to no internet. We are assessing the situation further and will work on getting everything back up as soon as possible.

Have a wonderful Easter everyone!!
04/14/2022

Have a wonderful Easter everyone!!

03/21/2022

Asus Wi-Fi routers attacked by Russian military hackers — what to do now
By Paul Wagenseil published 3 days ago

Feared Sandworm group hitting Westerners at home






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A close-up of a generic home Wi-Fi router.
(Image credit: KsanderDN/Shutterstock)
Notorious Russian state-sponsored hackers are attacking Asus home Wi-Fi routers, Japanese antivirus firm Trend Micro said yesterday (March 17).

The Cyclops Blink botnet malware, first spotted last month infecting Firebox small-business network-security appliances made by WatchGuard, now targets more than a dozen Asus home Wi-Fi routers, Trend Micro said. Infected devices have been detected in "the United States, India, Italy, Canada" and even Russia itself.

Even worse, Trend Micro believes that Asus may not be the only router brand affected.

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"We have evidence that other routers are affected too, but ... we were not able to collect Cyclops Blink malware samples for routers other than WatchGuard and Asus," researchers Feike Hacquebord, Stephen Hilt and Fernando Merces wrote. "This malware is modular in nature and it is likely that each vendor has different modules and architectures that were thought out well by the Cyclops Blink actors."

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Sandworm strikes again
Cyclops Blink, sometimes written CyclopsBlink, is made and controlled by the Sandworm group, which is thought to be run by Russian military intelligence. Sandworm (a Dune reference) first rose to notoriety when the group attacked Ukrainian power plants in 2014.

The Sandworm group was also likely responsible for the massive "Petya" (or "NotPetya") wave of ransomware-worm attacks in June 2017, which initially targeted Ukraine but quickly spread across the world. There's even a book about Sandworm.

But the true predecessor to Cyclops Blink is VPNFilter, a different router-based botnet made by the Sandworm group that targeted Asus, D-Link, Linksys, MikroTik, Netgear, TP-Link and Ubiquiti routers in the summer of 2018. VPNFilter is still infecting routers that haven't been patched with new firmware.

Trend Micro's researchers thinks that the Asus routers aren't actually the Cyclops Blink hackers' ultimate targets. Instead, the routers are likely being prepared to be used as tools in larger attacks, possibly in conjunction with the ongoing Russian-Ukrainian war.

"Our data also shows that although Cyclops Blink is a state-sponsored botnet, its [command-and-control] servers and bots affect WatchGuard Firebox and Asus devices that do not belong to critical organizations, or those that have an evident value on economic, political, or military espionage," they wrote.

"Hence, we believe that it is possible that the Cyclops Blink botnet's main purpose is to build an infrastructure for further attacks on high-value targets."

How to protect your ASUS router from Cyclops Blink
As with VPNFilter, the Cyclops Blink botnet malware will survive a reboot. The only way to truly immunize your vulnerable ASUS router is to factory-reset it and then update the router's firmware to a safe version.

Make sure you write down the names and passwords for your home wireless networks before you do the factory reset. Afterward, set up the router again with the same network information so that all your devices can re-connect easily.

Here's the list of affected ASUS routers, with vulnerable firmware.

Please note that the last three devices are marked as "end-of-life" (EOL) and will NOT be getting firmware updates to protect against Cyclops Blink. If you have one of those three, it's time to go through our list of best Wi-Fi routers and buy a new one.

GT-AC5300 firmware under 3.0.0.4.386.###x
GT-AC2900 firmware under 3.0.0.4.386.###x
RT-AC5300 firmware under 3.0.0.4.386.###x
RT-AC88U firmware under 3.0.0.4.386.###x
RT-AC3100 firmware under 3.0.0.4.386.###x
RT-AC86U firmware under 3.0.0.4.386.###x
RT-AC68U, AC68R, AC68W, AC68P firmware under 3.0.0.4.386.###x
RT-AC66U_B1 firmware under 3.0.0.4.386.###x
RT-AC3200 firmware under 3.0.0.4.386.###x
RT-AC2900 firmware under 3.0.0.4.386.###x
RT-AC1900P, RT-AC1900P firmware under 3.0.0.4.386.###x
RT-AC87U (EOL)
RT-AC66U (EOL) (also affected by VPNFilter)
RT-AC56U (EOL)
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The ASUS security advisory says that "If you have already installed the latest firmware version, please disregard this notice." However, since Trend Micro found evidence that Cyclops Blink has been quietly infecting devices "since at least June 2019," it wouldn't hurt to factory-reset your router regardless.

Here are ASUS' instructions, with some clarifications from us:

Reset the router to its factory-default settings. Login into the web GUI (http://router.asus.com), go to Administration > Restore/Save/Upload Setting, click "Initialize all the settings and clear all the data logs," then click Restore.
Update your router to the latest firmware. ASUS has firmware-update instructions here.
Change the default administrative password to something long, strong and unique. Don't make it the same password you use to log into the network.
Make sure that the "Remote Management" option in the router's Advanced Settings is turned off. It should be off by default.

Address

34 Durward Place
Waterloo, ON
N2L4E4

Opening Hours

Monday 8:30am - 7pm
Tuesday 8:30am - 7pm
Wednesday 8:30am - 7pm
Thursday 8:30am - 7pm
Friday 8:30am - 7pm

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