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Monday 3pm - 9pm Tuesday 3pm - 9pm Wednesday 3pm - 6pm Thursday 3pm - 9pm Friday 3pm - 7pm

Droid Media Solutions

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Canada
Victoria, BC
Droid Media Solutions

We specialize in helping you enjoy the best Android based media entertainment. If you need to speak to anyone or need tech support, call or text 778-400-9770.

No answer? Leave a voicemail. We will call you ASAP. MESSASGES sent to FB are not answered.

11/29/2025

NEWSLETTERS ARE GOING OUT!

Link in the comments - please subscribe if you haven’t already!

11/04/2025

Hi everyone,
We know the last couple of weeks have been … shall we say …. Bumpy?
Between the overloaded servers during your favourite events and today’s Cloudflare issue it’s been frustrating for all of us.

Trust me, we completely understand how you feel. We watch and rely on the same service you do and when things go down we feel it too.

As a bunch of you know Rick has been providing IPTV for over a decade and over the years he’s tested all kinds of providers. The servers we use now have consistently been the most stable, and most reliable over all. While the recent hiccups have been annoying, they’ve also been resolved much faster than in the past. Those of you who have been with him since the beginning probably remembers when full-day outages were fairly common!

That said, we want to be transparent. IPTV isn’t ever going to be perfect. It’s a complex system built and maintained by real people, not massive corporations with billion dollar infrastructure. They all work hard behind the scenes to keep things running as smoothly as possible and we as providers REALLY appreciate your patience and understanding when things don’t go according to plan.

We love being able to offer you all a wide range of content at a fraction of what traditional providers charge and we’re grateful for every one of you who continue to support us through the ups and downs.

That all said
If you are having issues call or text us
778-400-9779 (messages here and comments aren’t monitored and the best way to get help is to call or text)

The office is open Monday-Friday 12:30p-7p PST

***Tech Support is available 7 Days a Week
Monday-Friday 2pm-10pm PST
Saturdays & Sundays 3pm-8pm PST

10/24/2025

We’ve contacted our developers and are aware that none of the channels are loading. They’re working on it.

Hold tight folks we’re working on it!

~Shannon

*Pic is to feed the algorithm gods

10/15/2025

Howdy folks!
Happy Tuesday!

A quick announcement to let everyone know that Shannon’s Office Hours will be changing!

Effective Monday November 3rd Shannon will be in the office Monday-Friday 12:30p-7p PST.

Late night tech support help from Miguel and Mike will still be available Monday-Friday 2pm-10pm as well as Saturdays and Sundays from 3p-8p.

As always please phone or text us at 778-400-9770 should you need help with your account. We rarely check FB messenger.

Also in case you missed the post in May
WE HAVE MOVED!

We are now sharing a warehouse with our other business
The Hot Dog Guys at
#12-831 Devonshire Rd. in Esquimalted t r

05/31/2025

Well folks
I (Shannon) am going to run away until June 11th!

Some of you may have noticed that you received your invoice early.
In some cases - your account expires while I’m away and we asked you to pay a bit early. In others, I had to send them now because … well … I won’t be here to send them during the normal time frame.

If you were asked to pay early and are not able to, please contact the office by Sunday June 1st so that we can renew your account in-good-faith and look for your payment when I get back on the 11th

IMPORTANT INFO
•Miguel and Mike will be available for tech support
Monday - Friday 2pm -10pm PST
Saturday & Sunday 2pm - 8p PST

•Mike and Miguel can not renew accounts. If your account expires while I’m away or you want to restart your account while I’m away, it’s likely going to take 24hrs for it to be flipped back on.

•To help manage expectations now ::
Any advance tech support or customer service escalations probably won’t be looked at until I return on the 11th. The owners are hella busy with the The Hot Dog Guys empire. I personally apologize in advance should this be an inconvenience for you

•That all said ….
BE KIND TO MY STAFF. ALWAYS, but especially while I’m away.

•And Finally if you need to contact us, please call or text 778-400-9770. We do not respond to comments and rarely check the FB DMs. If you call and no one answers, leave a voicemail. Someone will call you back once they’re available.

We appreciate you all and thank you for your patience 🏴‍☠️🏴‍☠️🏴‍☠️

~Shannon
And her team members Mike & Miguel

04/29/2025

Hello hello

Just a little announcement to let you all know that the office has moved!

Effective pretty much immediately (maybe give us 24 hours) we will be located at

12-831 Devonshire

Office hours (Sales, talk to Shannon, billing questions) will be the same

Mon, Tues and Thursday 3pm-9pm PST
Wednesday 3pm-6pm
Friday 3p-7p (sometimes 8p)

Tech support hours
Monday-Friday 2pm-10pm
Saturday & Sunday 3pm-8pm

Please call or text us at 778-400-9770 if you need anything because messages and comments do not get answered here

04/02/2025

Hello folks
To clarify some confusion. Dates on your invoices are
Day/Month/Year

So if you revived an invoice that says
“Due 03/04/2025”
That means you’re due on the 3rd of April 2025.

Thanks

~Shannon
PS As always comments and DMs through FB do not get seen or answered.

If you need to speak to me or need tech support, please call or text 778-400-9770

If we don’t answer, leave a voicemail and we will call you as soon as are available.

02/03/2025

Happy Feb 3rd everyone!
Roads are very slippery today.

If you want planned to buy a box today or need me to test your existing equipment, the office will NOT be open.

It’s not worth the risk to drive. I’ve seen 2 accidents on my hill and countless cars spinning wheels and hitting the side walk to prevent accidents.

That said - I am working fully remote today and Miguel and I are both available for tech support and billing questions starting at 2pm PST until 10p tonight

Be safe out there!

Also… I do not check the messages or comments here. Please call or text the office at 778-400-9770. If we do not answer, please leave a voicemail and we will contact you as soon as we are finished helping others.

11/26/2024

Hi everyone
Shannon here… please take a minute to read this.

My mother passed away unexpectedly this past weekend and I have to fly home leaving the office in a bit of a scramble.

I will be leaving Wednesday November 27th and at the earliest returning to the office on Dec 16th. This means that the office itself probably won’t be open … at least not consistently or during its normal hours.

Our customer service representatives Miguel and Mike will still be available 7 days a week (please check the bottom of your previous invoice for their hours) to handle tech support and passing messages along to the owners.

***It is important to note that Miguel and Mike do not have access to your accounts. They can not confirm payments, and they can not switch your accounts back on if you pay late. They will have to notify Rick and Don to handle that for them.***

I will try to send as many payment reminders with the appropriate due dates to as many customers as I can before I leave, but there is chance that some of you won’t receive one this month. I apologize in advance for any inconvenience this may cause some of you.

If you’re able to pay for your accounts early, that would help us tremendously. I will personally be making sure payments received today (Nov 25th) and tomorrow (Nov 26th) are cleared and accounts properly renewed.

Payments received after tomorrow might have a delayed processing time.

If paying early isn’t possible, we encourage you to learn how to see when your timer is set to expire in case I was not able to send your reminder invoice before I left.

I’ve provided instructions below for StbEmu users. Once you note the expiration date, you can then plan to send your payment a few days before that expiration date.

TiviMate users will have instructions in the comments.

In the meantime
We appreciate your patience with the team, and hug your people a little longer tonight.

Check expiration for Stb:

~Go to the screen where it says “TV” “Video Club” “and “TV Series”
~Push on the right side of the directional wheel on your remote
~Stop at “Account”
~Click “ok” to go into the account area
It will then tell you the date your account is set to shut off.

Again we all appreciate your patience as we are a small operation and most of us wear other hats outside of Droid making taking on extra responsibility a bit muchier than we’re used to.

And as always
Please don’t contact us here on FB if you need help or have questions, please call or text 778-400-9770

Leave a voicemail if no one answers and someone will call you back.

(This is a picture of a sunset from my office window I took several months ago to feed the FB algorithm)

11/15/2024

The fight will be available tonight in the PPV section 🥊

We’ll be available for tech support until 10pm tonight. 778-400-9770

As always - call us or text us - if we don’t pick up or answer right away, we are assisting others in the order in which messages are received.

Please leave a message via text or voicemail. I do not check the comments or messages to our FB inbox.

~Shannon

10/04/2024

Howdy folks
It wouldn’t be fall without a few server hiccups.

Server maintenance and changeovers are currently happening. They’re doing their best to prevent a full on outage like last year. Some of you might experience some short interruptions - if your service doesn’t return please call the office so we can look into trouble shooting for you

As always we do not check messages here nor comments on posts. If you have questions or concerns please call us at 778-400-9770.
If no one answers, please leave a message and we will contact you as soon as we’ve finished with other customers.

Thanks for your patience.

~Shannon

06/13/2024

Hello everyone!
I’m back from my little holiday but as a surprise the owners are renovating my office so I can have a better demonstration area and all around more functional work space.

Unfortunately-neither of those things are really in place right now. (See video)

I am in the process of getting things set up so I can work remotely until things are a bit more organized in here.

Because of the delay of setting that all up, payments might have been confirmed and your accounts renewed but unfortunately I have not been able to close invoices until today which means some of you are receiving payment reminders even though you’ve already paid. (Payment reminder emails are sent automatically 2 days before an open invoice’s due date. Because I haven’t been able to close invoices, reminders were automatically sent)

If you’ve received a payment reminder from Quickbooks but know you have paid - you can make sure your account has been renewed in the Stb by clicking the right arrow past “videoclub” & “TV Series”
-when you see “account” click to go in.
- your expiration date should be sometime in July if your account was renewed.

If it doesn’t look like I’ve renewed your account, give me a call or text and we’ll figure it out.

If you are interested in purchasing a device - I can still do that - but we will have to set up an appointment as I won’t have inventory at my house, nor will I be able to provide an in-person demonstration.

Hope you all were well…
And also here’s a mini heads up that my next holidays will be July 10th-16th and invoice/payments dates will likely be adjusted to make sure accounts get renewed before I leave. If your account expires in that time frame please be prepared to pay a bit early to prevent interruptions to your services.

And as always - do not message us here or comment if you need tech or billing support. Please call the office at 778-400-9770

~Shannon

Address

12-831 Devonshire Road
Victoria, BC
V9A4T5

Opening Hours

Monday	3pm - 9pm
Tuesday	3pm - 9pm
Wednesday	3pm - 6pm
Thursday	3pm - 9pm
Friday	3pm - 7pm

Website

http://droidmediasolutions.com/

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