ada support

01/23/2025

You coach your team to perform their best—why not do the same for your AI agent?
Introducing Coaching, the ultimate tool to continuously improve your AI agent's performance.

With Coaching, you can:
⤷ Fine-tune responses by providing targeted feedback on past interactions, so your AI agent knows exactly how to improve in the future
⤷ Drive quick improvements—a single piece of feedback creates a memory, enabling your AI agent to apply it to similar situations immediately
⤷ Accelerate learning with a faster feedback loop that helps your AI agent deliver better outcomes over time

Just like your team, your AI agent thrives with the right management and guidance. Learn how to coach your AI agent effectively—request a demo today: https://bit.ly/40s4ELq

01/21/2025

70% of executives believe AI’s abilities to rapidly resolve customer inquiries and provide more personalized support enhance customer satisfaction and loyalty.

How is your organization addressing the challenge of growing support demands while maintaining high-quality service? AI presents a clear opportunity to streamline workflows, cut costs, and exceed customer expectations—when implemented effectively.

Read the full report to learn more about the insights shaping 2025 and how to align your strategy for success: https://bit.ly/3Zs5QOi

01/20/2025

Meet Petar, Senior Software Engineer and a new addition to the Ada team.

As a leader in AI customer service, Ada is shaping the future of the industry and delivering extraordinary experiences. Petar joined to be part of a team where innovation and meaningful impact go hand in hand—and where ideas become solutions that serve millions—making it an ideal place for anyone passionate about technology and customer experience.

If you’re ready to drive change alongside talented individuals like Petar, explore our careers and apply today: https://bit.ly/3AQzEfs

01/17/2025

As a new member of our team, Kareem experienced firsthand how Ada makes onboarding welcoming and seamless.

From day one, our team ensures new members feel connected and supported, creating an environment where collaboration thrives, and meaningful work begins immediately.

Joining Ada means stepping into a team that values your contributions and sets you up for success. Ready to make your mark? Explore our open roles: https://bit.ly/3AQzEfs

01/15/2025

What’s next for AI in customer service?

We teamed up with Microsoft to explore the future of AI and its impact on CX. A key finding? Placing guardrails is critical to ensure AI enhances operations, maintains high-quality interactions, and instills confidence within your team.

Read the full blog to discover more insights from our conversation: https://bit.ly/3PBajK9

01/13/2025

Great customer service is a team effort. From front-line agents to content and product teams, alignment across your organization is critical to maximizing the value of AI customer service.

In part 3 of our ACX series, join experts from Ada and monday.com to explore:
⤷ How to engage cross-functional teams to support your AI strategy
⤷ Building feedback loops that drive continuous improvement
⤷ Sharing key metrics to showcase success across your organization

📅 Tuesday, January 21, 2025 | 10:00 AM ET
➡️ Save your spot now: https://bit.ly/4g4ezgc

01/06/2025

Meet Hasan, Technical Program Manager at Ada!

Hasan’s journey exemplifies the power of collaboration and the impact of diverse experiences. For him, it’s not just about the work—it’s about the people, the ideas, and the shared drive to make a meaningful impact.

At Ada, every day is an opportunity to learn, contribute, and be inspired by a supportive team that’s always pushing boundaries.

If you’re interested in joining us, check out our open roles: https://bit.ly/3AQzEfs

01/03/2025

What does the future of customer service look like?

Our blog explores 5 bold predictions for how AI will shape CX by 2025. From enhancing customer interactions to empowering teams, these insights will help you prepare for what’s next.

Read the full blog to get ahead of the trends shaping the future of AI in customer service: https://bit.ly/41Bfn8A

Drawing from The Future of Customer Service: Generative AI in 2025, here are five bold predictions for where AI customer service is headed.

12/30/2024

The future of customer service belongs to teams that can balance technology with the human touch.

Success lies in teams that manage AI effectively, enabling human agents to tackle complex, high-value interactions. It’s not just about adopting AI—it’s about integrating it effectively to amplify results.

Want to know what customer service professionals really think about AI? Dive into the full report: https://bit.ly/3Zs5QOi