07/09/2026
We are hiring!
Technical Customer Success Specialist
About Us
We are looking for a Technical Customer Success Specialist to join our Customer Success team at Hercules. Hercules is an AI-powered application builder, similar to Lovable, Replit, and Base44, helping users build powerful web applications faster with AI.
Responsibilities
- Resolve Tier 3 customer support tickets related to:
- User-built applications
- The Hercules platform
- Build AI-powered automations to automatically resolve Tier 1 and Tier 2 support tickets.
- Create automations that summarize customer feedback and Voice of the Customer (VoC) for the entire company.
- Maintain and continuously improve the internal and external knowledge base.
- Collaborate with engineering and product teams to identify, troubleshoot, and resolve technical issues.
- Deliver exceptional customer support while leveraging AI tools to maximize productivity.
Requirements
- Strong understanding of modern web application development, including:
- Frontend
- Backend
- Authentication
- Databases
- Solid knowledge of DNS and domain configuration.
- Strong proficiency in TypeScript.
- Excellent written and verbal communication skills.
- Ability to handle approximately 30 Tier 3 support tickets per day with the assistance of AI tools.
- Passion for using AI to significantly improve efficiency and customer experience.
Preferred Qualifications
- Previous experience in customer-facing technical roles such as:
- Customer Success
- Technical Support
- Solutions Architect
- Sales Engineering
- Technical Consulting
- Experience building websites or web applications, including projects created with AI app builders.
- Familiarity with platforms such as Lovable, Replit, Base44, or similar AI development tools.
Screening Questions
To be considered, please answer the following in your application:
1. Have you worked in a customer-facing role before (e.g., Customer Success, Customer Support, Solutions Architect, Sales Engineer, or similar)?
2. How would you rate your TypeScript proficiency on a scale of 1β5?
- 1: Never used TypeScript
- 5: Professional software engineer with strong TypeScript expertise
3. Have you built websites or web applications before (including using AI app builders)? If yes, please list a few examples.