02/05/2025
Today, I want to share an experience that I think highlights the importance of respect and communication in customer interactions. While I won’t mention any names, I believe it's important to speak up about certain behaviors that won't be tolerated.
I had prepared a computer for a customer and received a text at 10:50 AM saying they would be on their way shortly. When I see a message like that, I assume, like many people would, that they’re almost there. However, an hour later, at 11:50 AM, the customer called to say they were on their way. At that point, I let them know that I had an appointment scheduled for 12:00 PM and would be leaving soon. Instead of understanding, the customer became upset and accused me of trying to "Fu** them around."
I calmly told the customer that I do not tolerate being spoken to like that. As a business owner, I always try to provide the best service I can, and respect is a two-way street. In the end, I had to reschedule my appointment, and the customer finally arrived at 12:10 PM.
The reality is, if you're upset with a service, it's far more productive to express your concerns politely. There's no benefit in swearing at the person who’s trying to help you, especially when they’ve already gone out of their way to get something done for you sooner than expected.
As a business owner, I can't leave reviews for customers, but I will always stand up for myself if I'm disrespected, especially over matters that are out of my control or related to my personal life.
After I explained how I felt about the situation, the customer did apologize. However, I made it clear that if this were to happen again, I would no longer be able to assist them in the future.
I work hard to satisfy everyone I serve, but I will never tolerate disrespect in any form.
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