Club Support Inc

Club Support Inc Managed IT Services for Clubs in Canada and USA. Over 20 years of experience in the Club industry.

One rule that would prevent most wire fraud at a club: no payment detail ever changes based on an email.If a vendor writ...
09/04/2026

One rule that would prevent most wire fraud at a club: no payment detail ever changes based on an email.

If a vendor writes in to say their bank information has been updated, someone calls the number already on file for that vendor and confirms it by voice. Not the number in the email signature. In the case we describe in our article, attackers had already edited that signature to their own line, so the club's "verification" call went straight to the scammer.

Two more that pair well with it:

- Dual approval for any unusual or urgent payment request
- Two-factor authentication on every staff email account

We put this together with four other scams that reach club staff, including the phone and text versions most teams haven't been trained on: https://clubsupportinc.com/blog/top-5-social-engineering-scams-targeting-club-staff-and-how-you-can-stop-them/

We have published an event technology checklist for club managers. Twelve steps, covering everything a member event actu...
08/31/2026

We have published an event technology checklist for club managers. Twelve steps, covering everything a member event actually runs on:

▪️ Wi-Fi and bandwidth
▪️ Power and circuits
▪️ Audiovisual and assistive listening
▪️ Check-in, guest data and payments
▪️ The rehearsal, and the plan for when something fails anyway

One example from the list. If your ballroom has a microphone and speakers, it is expected to offer hard-of-hearing members a way to hear the speeches. The US Access Board's guide to the ADA Standards states that assistive listening systems are required in all assembly areas equipped with audio amplification.

Many clubs already own a system. Fewer can say when it was last switched on, or whether the receivers still hold a charge. Worth finding out before your next member event, along with whether your registration form asks about accessibility needs and whether anyone reads the answers.

Free to read, nothing to fill in: https://clubsupportinc.com/blog/private-club-event-technology-checklist/

10 security habits that take one evening to set up and protect both your family and your club.Most of them are free. All...
08/24/2026

10 security habits that take one evening to set up and protect both your family and your club.

Most of them are free. All of them work. Here's the checklist:

🔹 Use a password manager for strong, unique passwords
🔹 Turn on Multi-Factor Authentication everywhere possible
🔹 Secure your home Wi-Fi: strong password + firmware updates
🔹 Set up automatic backups (cloud + external drive)
🔹 Keep devices updated: phones, tablets, laptops, routers
🔹 Teach family and kids to spot phishing and scams
🔹 Set parental controls or safe browsing for kids
🔹 Be alert for phone and gift card scams
🔹 Review financial and credit accounts regularly
🔹 Have an emergency plan: know who to call if accounts are compromised

The last one is the most skipped. When an account gets compromised, the first hour matters, and knowing who to call saves it.

Save this list and go through it this week.

Most club data breaches don't start with a hacker in a hoodie. They start with a shared password, an old server, or a ba...
08/13/2026

Most club data breaches don't start with a hacker in a hoodie. They start with a shared password, an old server, or a backup that was never tested.

The good news: the most common mistakes are also the cheapest to fix.

We put together the 7 IT mistakes we see most often in clubs, with a practical fix for each, plus a quick 5-question self-audit for your next leadership meeting.

Read the article: https://clubsupportinc.com/blog/7-it-mistakes-that-put-your-clubs-member-data-at-risk/

Choosing an IT provider for your club usually happens once every 5 to 7 years. Which means most GMs and controllers do i...
08/07/2026

Choosing an IT provider for your club usually happens once every 5 to 7 years. Which means most GMs and controllers do it with little practice and a lot at stake: member data, payment systems, and every busy Saturday in between.

We put together a practical guide based on 20+ years of working only with private clubs.

It covers the questions to ask before signing, the red flags that should end a conversation, and how to structure the contract so the controller isn't surprised by invoices.

One rule of thumb from the guide: if a provider can't name a club they've supported for 5+ years, and one they lost, keep looking.

Read it here: https://clubsupportinc.com/blog/how-to-choose-the-right-it-partner-for-your-club-a-practical-guide-for-gms-and-controllers/

34.4% of one club's staff clicked a fake phishing email we sent them. That's their phish-prone rate: the share of employ...
07/27/2026

34.4% of one club's staff clicked a fake phishing email we sent them.

That's their phish-prone rate: the share of employees who would fall for a phishing attempt if one landed in their inbox today. After quarterly simulations, their last campaign came back at 0%.

Simulations alone won't protect your club's money, though. Phishing defense works in layers, and the deck we share with clients comes down to four:

1. Treat every email as a potential threat. Verify before you click, open, or download.

2. Use out-of-band verification. Any unusual financial request (new vendor, changed bank details, "urgent and confidential" payment) gets confirmed through a different channel. Call the sender on a number from your contacts, not from the email signature. Never reply to the email to verify.

3. Require two people for payments. No one should have the authority to both approve and execute a wire transfer. One initiates, a second person reviews and approves.

4. Train your team to be skeptical. Run simulations, add an [EXTERNAL SENDER] banner to outside emails, and make it safe to say "this feels off."

None of these layers requires expensive technology. Most clubs can implement #2 and #3 this week with a policy change.

If you don't know your club's phish-prone rate, that's the place to start. We run quarterly phishing campaigns for clubs across the US and Canada. Message us and we'll set up a baseline test for your team.

Most clubs spend 3 to 5% of revenue on IT. The harder question is what belongs inside that number for 2026–2027.Our budg...
07/20/2026

Most clubs spend 3 to 5% of revenue on IT. The harder question is what belongs inside that number for 2026–2027.

Our budgeting guide breaks it down: what cyber insurers now require to renew your coverage, where AI costs hide in vendor renewals, what Windows 10 end of support means for your capital plan, and a sample budget table for your Board pack.

Read it here: https://clubsupportinc.com/blog/it-services-to-include-in-your-annual-budget/

Most clubs already have the technology to improve the member experience. It's just not turned on.Digital check-in, autom...
07/07/2026

Most clubs already have the technology to improve the member experience. It's just not turned on.

Digital check-in, automated birthday messages, mobile booking — these features exist in most club management platforms. The configuration takes hours, not months. And members notice the difference.

We put together an article covering five tech upgrades that make a real impact without a major investment. If you're a GM thinking about where to start, the two-question prioritization frame at the end of the article is worth five minutes of your time.

Read here: https://clubsupportinc.com/blog/small-tech-upgrades-that-make-members-feel-like-vips/

Not sure whether to hire IT staff or go with managed services? You're not alone — and the answer genuinely depends on yo...
07/03/2026

Not sure whether to hire IT staff or go with managed services? You're not alone — and the answer genuinely depends on your club's size, risk profile, and budget.

We broke it down: real cost comparisons, what in-house IT actually covers (and what it misses), and how managed services works in a club context. No vendor pitch — just a practical framework to help you think it through.

Read here: https://clubsupportinc.com/blog/should-your-club-hire-it-staff-or-outsource-a-practical-guide-for-gms/

Not sure whether to hire IT staff or go with managed services? You're not alone — and the answer genuinely depends on yo...
07/03/2026

Not sure whether to hire IT staff or go with managed services? You're not alone — and the answer genuinely depends on your club's size, risk profile, and budget.

We broke it down: real cost comparisons, what in-house IT actually covers (and what it misses), and how managed services works in a club context. No vendor pitch — just a practical framework to help you think it through.

Read here: https://clubsupportinc.com/blog/should-your-club-hire-it-staff-or-outsource-a-practical-guide-for-gms/

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Toronto, ON

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+18447608324

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