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MJB Technology Solutions

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MJB Technology Solutions

MJB specializes in providing tailored IT and Digital Solutions to meet your specific business needs

09/01/2026

A faster close doesn’t always mean the problem is fixed.

When MTTR improves, it’s easy to see it as progress. But there’s another question worth asking:

Are the same incidents still coming back?

A team can become faster at resolving recurring incidents without actually reducing recurrence.

Try looking at your top 10 incident types and compare:

Close Time ↔ Recurrence Rate

The results may reveal a very different picture of operational performance.

Because sometimes the goal shouldn’t be to close the next ticket faster.

It should be to prevent the next ticket from happening.

What does your organization focus on more — resolution speed or recurrence?

08/25/2026

A resolved ticket doesn't always mean the process improved.

If the same issue returns and the team performs the same reset, reboot, reinstall or workaround again, the incident may be closed — but the work is still repeating.

The bigger opportunity comes after resolution:

Can the fix become reusable knowledge?
Can the response be standardized?
Can part of it be automated?
Can the issue be prevented from returning?

Not every recurring incident needs automation.

But recurring work should make us question whether the process is actually learning.

**If the same incident returned next week, would your team handle it differently?**

08/20/2026

Most transformation programs pass the go-live test. Very few pass this one: if you removed the technology tomorrow, how much of the old way of working would immediately come back?

For a lot of organizations, the honest answer is uncomfortable. The dashboards show progress. The spend is up. The platform is live. But the manual re-entry, the approval chasing, the parallel spreadsheet — it's all still running quietly underneath.

That's not a failed transformation. It's an incomplete one. The cost didn't disappear — it moved.

Swipe through for 5 signs worth checking before your next budget review. 👉

Want our Executive Transformation Value Diagnostic? Comment "ASSESSMENT" and we'll send it your way.

08/19/2026

We're Hiring: ServiceNow QA Engineer 🚀

Good QA people don't just run test scripts — they catch the thing everyone else missed. The ACL that's too permissive. The integration that fails silently. The update set nobody validated before it broke something downstream.

If that sounds like you (or someone you know), MJB Technology Solutions wants to talk.

📍 Remote | 💼 4+ Years Experience | 🕒 Full-Time

What you'll work on: ServiceNow QA & Regression Testing, Automated Test Framework (ATF), ACLs, REST/SOAP Integration Testing, Business Rules, Flow Designer, Update Set Validation, Postman, and Selenium (a plus).

Nice to have: CSA/CIS Certification, CMDB/SAM/HAM exposure, Platform Upgrade Testing experience.

📩 To apply: Send your resume to [email protected]

💬 Know someone perfect for this role? Tag them below!

And if you've ever caught a bug that saved your team from a production disaster — tell us about it in the comments. We'd love to hear it. 👇

08/18/2026

Here's a question worth sitting with: are companies actually reducing work with the tools they invest in — or paying twice for the same process?

Once for the technology. Again for the people quietly working around it.

It happens more than most realize — a platform gets deployed, adoption doesn't fully land, and a manual workaround ends up running right next to the "official" system.

Does this sound familiar to your team? Drop a comment and let us know. 👇

08/13/2026

Your system says everything is under control. The dashboards are green, workflows are complete, records are populated, and reports are available.

But what happens when teams still check spreadsheets, search email threads, manually confirm ownership, or ask someone else before trusting what the platform says?

That is where the hidden trust gap begins.

A platform can be technically available while the real verification work continues outside it. Leadership may see completed workflows and healthy dashboards, while employees experience outdated information, private trackers, unclear ownership, and manual workarounds.

The real question is not simply whether the system is working.

It is whether your teams would make an important decision using the information in the platform without checking somewhere else first.

Because availability is not the same as trust, and completion is not the same as control.

Read the full perspective:
https://mjbtech.com/blogs/your-system-says-everything-is-under-control-so-why-does-your-team-keep-checking-somewhere-else?utm_source=facebook&utm_medium=organic_social&utm_campaign=hidden_trust_gap&utm_content=carousel

What is the first sign that tells you users have started losing trust in a platform?

08/11/2026

A system of record is not automatically a source of truth.

The platform may contain the records.

The workflow may show “complete.”

The dashboard may look healthy.

But when an important decision has to be made, teams may still check a spreadsheet, an email thread, another team, or someone’s personal knowledge.

That is where the trust gap becomes visible.

The real question is not only whether the system contains the information.

It is whether people trust that information enough to act on it without checking somewhere else first.

What usually causes that trust to break first?

Data quality?
Unclear ownership?
Workflow adoption?
Governance?

08/10/2026

The most dangerous system failure is not always when the system stops working.

Sometimes everything stays live.

The dashboard stays green.
The workflow keeps moving.
The records remain populated.

Then an important decision has to be made.

Someone opens a spreadsheet.
Someone checks an old email.
Someone asks another team whether the information in the platform is still correct.

The system is working.

But the operation is relying on something else.

That creates an uncomfortable contradiction:

Leadership sees control.
Employees experience uncertainty.

So where does the truth actually live?

Inside the platform — or inside the workarounds built around it?

If the platform is trusted, why do the workarounds still exist?

08/04/2026

“A CMDB nobody trusts is just an expensive spreadsheet.”

A ServiceNow CMDB can only deliver value when teams trust the information inside it.

Unclear ownership, inconsistent data, weak governance and poor maintenance can quickly turn a strategic platform into another system that employees verify manually.

Why do you think most ServiceNow CMDBs lose credibility within 18 months?

Share your perspective in the comments.

08/03/2026

Your ServiceNow platform may be live—but is it delivering measurable value?

Many organizations lose platform value through operational gaps that are easy to overlook:

• Low user adoption
• Work moving outside ServiceNow
• ROI that cannot be clearly measured
• Slow approval workflows
• Fragmented governance

These issues reduce control, delay ex*****on and make platform investment harder to defend.

Explore the complete 15-Point ServiceNow Health Check and identify what needs attention first:

https://mjbtech.com/blogs/what-to-fix-first-in-servicenow-the-15-point-health-check?utm_source=facebook&utm_medium=organic_social&utm_campaign=servicenow_health_check&utm_content=carousel_post

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7360 137 Street #415
Surrey, BC
V3W1A3,

Opening Hours

Monday	9am - 6pm
Thursday	9am - 6pm

Website

https://www.mjbtech.com/

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