MJB Technology Solutions

MJB Technology Solutions MJB specializes in providing tailored IT and Digital Solutions to meet your specific business needs

AI-drafted customer emails can be accurate, polite, and still not sound like you.Nothing looks wrong on screen. It only ...
10/13/2026

AI-drafted customer emails can be accurate, polite, and still not sound like you.

Nothing looks wrong on screen. It only looks wrong to the client who has been talking to your team for two years.

Four checks worth putting in place before AI drafts anything a customer will read. Swipe through.

Which of these four does your team currently skip? Tell us in the comments.

Revenue is up 12%. Or 9%. Depends who you ask.Same CRM, same morning. Nobody's lying. Sales and Finance just count "clos...
10/08/2026

Revenue is up 12%. Or 9%. Depends who you ask.

Same CRM, same morning. Nobody's lying. Sales and Finance just count "closed" differently.

The gap itself isn't the risk. The risk is the board deck that goes out before anyone asks what's inside the number.

We wrote up how to find where two "correct" numbers split and how to stop it happening again:
https://mjbtech.com/blogs/your-kpi-is-green-here-s-the-question-your-board-isn-t-asking?utm_source=facebook&utm_medium=social&utm_campaign=oct-kpi&utm_content=metric-image

Which metric in your company exists in two versions right now? Tell us in the comments.

MJB Technology Solutions is hiring: ServiceNow Developer — Discovery & MID Server.Ran a Discovery scan last week. 214 CI...
10/01/2026

MJB Technology Solutions is hiring: ServiceNow Developer — Discovery & MID Server.

Ran a Discovery scan last week. 214 CIs classified clean. One device still won't report in, and there's an auth failure nobody's traced yet. That's not a bug — that's the job.

This is a hands-on troubleshooting role: Discovery classification and probe failures, network/firewall issues across WinRM, SSH, WMI/RPC and SNMP, credential mapping, MID Server health, and CMDB data quality across Discovery, AWS/Azure and SCCM.

Looking for 3–8 years of ServiceNow development or administration experience, with real production troubleshooting — not just theory. Immediate joiners preferred.

Apply at mjbtech.com/careers, or send your resume to [email protected].

🇨🇦 We’re Hiring: Canada IT Recruiter | RemoteDo you know the Canadian IT talent market inside out?MJB Technology Solutio...
09/29/2026

🇨🇦 We’re Hiring: Canada IT Recruiter | Remote

Do you know the Canadian IT talent market inside out?

MJB Technology Solutions is looking for a Canada IT Recruiter to join our growing recruitment team.

🔹 Canada IT recruitment experience
🔹 Strong LinkedIn Recruiter skills
🔹 Canadian government client requirements
🔹 Strong sourcing & candidate screening
🔹 Excellent communication skills
🔹 ServiceNow hiring experience preferred
🔹 Immediate joiner or maximum 15 days' notice

📩 Send your updated CV to [email protected]

Know someone who fits? Tag them or share this post!

Here's a stat that sounds good and means almost nothing on its own: your knowledge base has 4,000 articles.The number th...
09/22/2026

Here's a stat that sounds good and means almost nothing on its own: your knowledge base has 4,000 articles.

The number that actually matters is different — how many times someone found an article, trusted it, and never had to open a ticket at all. Almost nobody tracks that.

Could you pull that number for your team today? 👇

Here's a question worth thinking about.An AI agent takes an action. The decision turns out to be wrong.The technology wo...
09/10/2026

Here's a question worth thinking about.

An AI agent takes an action. The decision turns out to be wrong.

The technology worked as configured.
The workflow followed the process.
Different teams did their part.

But someone still has to own the outcome.

As organizations give AI agents more autonomy, where should that accountability ultimately sit?

When an AI agent makes the wrong call, ______ should own the outcome.

We're curious to hear how you would complete the sentence.

Illustrative scenario for discussion.

AI says the change is low risk. Would you approve it?Imagine you're the Change Manager.An AI-assisted assessment reviews...
09/08/2026

AI says the change is low risk. Would you approve it?

Imagine you're the Change Manager.

An AI-assisted assessment reviews a production database upgrade and returns:

Risk: Low
Confidence: 94%
Recommendation: Proceed

The assessment looks convincing.

But is a high-confidence recommendation enough to approve a production change?

Or should the human decision start exactly where the AI assessment ends?

What would you do next?

A — Approve
B — Review the reasoning
C — Human review
D — Need more context

There isn't a “correct” answer we're looking for. The interesting part is where you believe the human checkpoint should remain as AI becomes more involved in IT operations and decision support.

👇 A, B, C or D — and why?

I’d especially like to hear how Change Managers, ServiceNow professionals, ITSM leaders, architects and IT operations teams would approach this scenario.

Illustrative scenario created to encourage discussion.

One incident. 32 minutes start to finish.Only 4 of those minutes were spent actually solving the problem. The other 28? ...
09/03/2026

One incident. 32 minutes start to finish.

Only 4 of those minutes were spent actually solving the problem. The other 28? Moving the ticket from team to team, waiting for someone with the right context to pick it up.

Nobody did anything wrong here — that's what makes it interesting. The bottleneck wasn't people. It was getting the right information to the right person, fast enough.

So here's the question: if you had to fix one part of this process first, where would you start?

A — Assignment
B — Knowledge
C — Automation
D — Service/CI context

Tell us your pick below 👇

A faster close doesn’t always mean the problem is fixed.When MTTR improves, it’s easy to see it as progress. But there’s...
09/01/2026

A faster close doesn’t always mean the problem is fixed.

When MTTR improves, it’s easy to see it as progress. But there’s another question worth asking:

Are the same incidents still coming back?

A team can become faster at resolving recurring incidents without actually reducing recurrence.

Try looking at your top 10 incident types and compare:

Close Time ↔ Recurrence Rate

The results may reveal a very different picture of operational performance.

Because sometimes the goal shouldn’t be to close the next ticket faster.

It should be to prevent the next ticket from happening.

What does your organization focus on more — resolution speed or recurrence?

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Surrey, BC
V3W1A3,

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Thursday 9am - 6pm

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