Supergeek Computer Services Ltd.

01/09/2023

We are seeking a positive, performance-driven individual to join our team. Experience is not necessary. The right candidate will have a great attitude, be reliable and motivated to learn.

Hours are Monday to Friday, 9 am to 5:30 pm.

The candidates will have the following responsibilities:
* Triage incoming customer support phone calls and ticket submissions in a timely manner
* Book support call for Tech staff
* Pro-actively keep customers informed about ticket status and potential delays
* Create support tickets
* Maintain a positive and professional relationship with customers and our service team
* Other related projects and tasks as assigned

We are looking for someone with the following qualifications:
* Ability to build strong relationships with our customers
* Fluent in spoken and written English
* Confident telephone communication skills
* Organized and calm in stressful situations
* Willing to learn how to resolve basic technical support requests

10/01/2019

These days it isn't only the big companies that are vulnerable to cyber attacks. If you are looking to project you business, Supergeek can help find a solution that will work for you. Please contact us for a quote today.

Watch Protecting small businesses from cyber-security threats Video Online, on GlobalNews.ca

01/05/2018

A set of security flaws in chips that could hackers to steal personal information from your computer, smartphone and tablet, has been found by a group of researchers.

06/06/2017

A new scam to watch out for. Always be careful when opening emails or clicking links from unknown sources.

05/15/2017

A large-scale digital infestation used leaked NSA malware to spread itself across the internet today.

05/13/2017

Very important

Ransomware scum are using an SMB exploit leaked by the Shadow Brokers last month to fuel a massive ransomware outbreak that exploded online today, making victims all over the world in huge numbers.

05/12/2017

The attack on computer networks snarling hospitals, telecommunications and Fedex.

04/27/2017

Shaw is currently experiencing a national outage.

04/04/2017

The number of users being affected with Ransomware is once again on the rise. Be careful when opening email attachments from unknown sources or clicking on links in emails. Just because it says it is from UPS doesn't mean it is legit.

Check out some tips from the Microsoft Website.
https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

03/23/2017

Apple Responds to Hack Threats, Says There Were No iCloud or Apple ID Breaches
Wednesday March 22, 2017 8:57 pm PDT by Juli Clover
In response to a ransom threat in which hackers are claiming to have access to more than 600 million iCloud accounts, Apple told Fortune there have been no breaches of its systems.

Instead, if the hackers do have access to iCloud accounts, Apple suggests previously compromised third-party services are at fault. From an Apple spokesperson:
There have not been any breaches in any of Apple's systems including iCloud and Apple ID," the spokesperson said. "The alleged list of email addresses and passwords appears to have been obtained from previously compromised third-party services.
Apple's response follows a report from Motherboard that suggests a group of hackers known as the "Turkish Crime Family" have claimed to have access to hundreds of millions of iCloud accounts.

The Turkish Crime Family has threatened to reset the iCloud accounts and remotely wipe victims' Apple devices if Apple does not pay $150,000 in Bitcoin or Ethereum by April 7. If Apple does not pay in three days, the group plans to increase the amount of money it is asking for.

Originally the group was believed to have access to 300 million icloud.com, me.com, and mac.com email addresses, but that number later jumped to 627 million due to additional hackers allegedly stepping forward to provide account credentials. The hackers say at least 220 million of the login credentials are verified to work and do not have two-factor authentication enabled.

With Apple denying a breach, the iCloud account information has likely been obtained from major hacking incidents that have affected companies like Yahoo. iCloud users who have the same username and password that was used for both a hacked site and for iCloud should change their passwords immediately.

The Apple spokesperson also told Fortune the company is "actively monitoring to prevent unauthorized access to user accounts and are working with law enforcement to identify the criminals involved," but did not outline what specific steps are being taken to monitor the situation beyond "standard procedure."

Apple recommends that all iCloud users choose strong passwords, use different passwords for different sites, and turn on two-factor authentication to protect their accounts.

03/22/2017

Security made simple.


Last week on the NBC Today Show, during their series “Hacking of America,” Sophos security expert James Lyne breaks down how criminals use ransomware to make money and what you can do to stop it.
As a trusted Sophos customer, we are committed to ensuring you understand how to protect your company's data from ransomware.


Watch the video now

For more information, visit www.sophos.com/ransomware.

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