10/29/2021
➡️➡️Maintenance and Support Services
Otscom provides hardware maintenance and support services to customers.
Hardware Support services include the following basic services:
◼ 24x7 Technical Phone Support.
◼ 1 Hour Phone Response From Receipt Of Initial Phone Call For Support.
◼ Routing To Field Dispatch When On-Site Maintenance Is Required (For Customers With Service Contracts Or With A Request For Service On A Time And Material Basis).
◼ Customer Access To The Following Information Via The World Wide Web.
◼ Technical Product Information And FAQ.
◼ Non-Billable Software Updates Via The World Wide Web.
◼ Software Release Notes.
Basic Product Installation To assist customers with the initial set-up of LAN/WAN products, Otscom offers Basic Product Installation services for all Cisco, Mitel, Nortel, Cabletron, IBM, NEC, Dell and many other products throughout the U.S. and Canada.