OSF Digital

Name: OSF Digital
Address: 5600, Boulevard des Galeries, Quebec, QC, BUREAU530,QCG2K2H6, CA
Telephone: +18885484344
Price range: Not applicable

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OSF Digital

OSF Digital is a leading global commerce and digital cloud transformation company guiding businesses Be part of this story!

OSF Digital strongly believes that as a leader in the digital and commerce services industry we can, and must, use our inventiveness to create a positive impact in the communities in which we operate. Being a company with many young people, we understand the particular needs of youngsters and actively contribute to their continuous education and development. Our first priority is to leave a positi

ve mark in the lives of children in need and to encourage other technology companies to get involved as much as possible. https://www.osf.digital/company/corporate-social-responsibility

06/17/2026

A welcome journey is often one of the best moments to engage a new subscriber.

They have just signed up. They are interested. They are expecting more than a confirmation email.

In our latest podcast episode, Janina Manthey shares why this first interaction is such a strong opportunity for brands using Salesforce Marketing Cloud, and how a multi-step welcome journey can help introduce the brand, highlight products and benefits, and create a stronger path toward loyalty.

Listen to the episode to hear Janina’s practical take on managed services, Marketing Cloud, and making customer journeys work harder.

Apple Podcasts: https://podcasts.apple.com/us/podcast/lets-talk-business-transformation/id1858594525
Spotify: https://open.spotify.com/episode/2GWanGBY3uuAXXNafEjPY2
YouTube: https://www.youtube.com/watch?v=ym_hJ0ykILg&list=PLKtuEeZWpLRwSDMrE1eiS2-8JMYzIEyWI&index=42

06/16/2026

Behind every strong customer experience, there is a lot of work customers never see: connected systems, better processes, aligned teams, and a technology foundation that can support what comes next.

That was the focus of our Salesforce multi-cloud project with Perfumes & Companhia.

We’re proud to have supported the team with Salesforce expertise, project management, and day-to-day guidance to keep a complex project moving.

Read Perfumes & Companhia’s testimonial 👇

06/15/2026

Before AI voice can resolve more customer issues, it needs the right foundation.

That means more than adding an AI layer on top of existing telephony. It means giving voice agents access to real-time customer data, unified routing, conversation history, and a clear path for human handoff.

Legacy CTI can make that difficult by keeping too much of the voice experience outside Salesforce.

Our latest article looks at the AI voice paradox: why the future of customer service cannot be built on architecture designed for a different era.

Read more: https://osf.digital/insights/blog/the-ai-voice-paradox-why-you-cannot-build-the-future-on-legacy-cti/?utm_source=facebook&utm_medium=sm&utm_campaign=global-sm-organic-2026&utm_term=AIVoiceParadox&utm_content=blog

06/12/2026

Is your data ready for agentic AI?
AI agents cannot operate reliably on fragmented, outdated, or poorly labeled data. To move from pilots to enterprise-grade ex*****on, organizations need a grounded data strategy.

That means:
• Auditing agent-readiness
• Building a unified data profile
• Labeling metadata clearly
• Defining zero-trust information boundaries

Explore four practical methods for grounding your AI strategy in our latest article: https://osf.digital/insights/blog/the-grounding-truth-why-ai-is-desperately-seeking-data/?utm_source=facebook&utm_medium=sm&utm_campaign=global-sm-organic-2026&utm_term=AISeekingDataBlog&utm_content=blog

06/11/2026

AI-guided selling. Social proof. Sustainability. Recommerce. Predictive fulfillment.

These are some of the trends reshaping online shopping, according to the Omnichannel Retail Index.

The ecommerce spotlight report shows growing adoption across key digital storefront capabilities, including AI-guided selling at up to 44%, sustainability initiatives promoted by 79% of retailers, and resale or trade-in programs offered by 34%.

Download the report to explore what’s next for the digital storefront:

06/10/2026

Fast-paced. Challenging. Rewarding.
That’s how Seanín O'Riordan ☁️ describes working at OSF Digital.

In her role across People & Culture and recruitment leadership, Seanin has had the opportunity to work with senior stakeholders and exceptional Salesforce talent while helping shape hiring and culture across the business.

What stands out most? The people who help each other win, and the opportunity to shape both recruitment and culture in a meaningful way.

Thank you, Seanin, for sharing your story.

Discover what it’s like to build your career at OSF Digital: https://osf.digital/career/culture-and-values/?utm_source=facebook&utm_medium=sm&utm_campaign=global-sm-organic-2026&utm_term=WereHiring&utm_content=website

Join a team where people help each other move faster, think bigger, and grow together: https://osf.digital/career/jobs/?utm_source=facebook&utm_medium=sm&utm_campaign=global-sm-organic-2026&utm_term=WereHiring&utm_content=website

06/09/2026

We’re absolutely thrilled to share that OSF Digital has been named UKI Co-Marketing Partner of the Year FY26. 🎉

This award is a brilliant testament to what happens when bold partner marketing, strong Salesforce alignment, and exceptional ex*****on come together with a shared focus on outcomes.

We’re also incredibly proud to have been shortlisted for the Agentic Accelerator Award. Being recognized in such a strategic and fast-moving category is a huge achievement, and a clear reflection of the momentum we’re building around Agentforce and agentic transformation.

A massive thank you to Salesforce for your continued trust, collaboration, and support. We’re grateful to work alongside such a brilliant team and to keep building impact together.

06/08/2026

⚽ What an incredible day on the pitch at Craven Cottage for the Salesforce Partner Charity Football Tournament - and an even bigger shoutout to the OSF Digital squad for fighting their way all the way to the semi-finals of the main competition! 🏆

While we loved the thrill of the competitive run, what makes this ecosystem truly special is how we come together for a greater purpose. It was a fantastic opportunity to lace up our boots, connect with brilliant partners and Salesforce colleagues, and most importantly, raise vital funds for the NSPCC.

The work the NSPCC does to protect vulnerable children across the UK is absolutely invaluable, and our team was honoured to play a part in supporting their mission.

A massive thank you to Oscar Hall for organising such a flawless event, and kudos to everyone who stepped up to make a difference.
Proud of our semi-finalist squad who gave it their absolute all! 👇

06/05/2026

Agents spend a surprising amount of time doing work that has little to do with actually helping customers.

Searching across systems. Taking notes during calls. Switching tabs. Re-entering information.

As voice becomes native to Salesforce, real-time AI, live transcription, and unified routing are changing how work gets done by moving more of the operational load into the platform.

The result?
🔹 Less manual work
🔹 Less searching
🔹 Fewer transfers

Our latest article explores what actually changes when voice becomes native to Salesforce and how those capabilities work together to improve efficiency.

Read the full article: https://osf.digital/insights/blog/how-real-time-ai-transcription-and-unified-routing-improve-agent-efficiency/?utm_source=facebook&utm_medium=sm&utm_campaign=global-sm-organic-2026&utm_term=AgentforceContactCenter&utm_content=blog

06/04/2026

The role of the physical store is evolving fast.

Today’s strongest retail experiences are blending digital convenience with in-store engagement through connected inventory, loyalty integration, mobile tools, and fulfillment flexibility.

The latest ORI spotlight report explores how retailers are redefining physical retail and where the biggest gaps still exist.

A few findings:

🔹 89% of retailers now offer BOPIS
🔹 56% of store associates use digital tools
🔹 68% collect customer emails in-store
🔹 Only 8% of EU retailers support in-store inventory filtering online
🔹 Mobile checkout adoption remains low at 19%

Explore the full report:https://assets.osf.digital/ori-reports/ori-instore-retail.pdf

Address

5600, Boulevard Des Galeries
Quebec, QC
BUREAU530,QCG2K2H6

Telephone

+18885484344

Website

https://osf.digital/

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