PortaOne

06/03/2026

AI starts simple - one model, a few customers, predictable costs. Then usage spreads, heavy users appear, token costs move, and pricing doesn’t. Costs, usage, billing, and pricing live in different tools. Everything seems fine, but numbers don’t match. A customer looks profitable but may actually drain margins.

PortaAIM connects usage, cost, pricing, and billing in one system: https://youtu.be/knc4eznFk64

Launching is easy - a single model, a few users, predictable co...

06/02/2026

Softphones built on WebRTC let CSPs deliver instant, flexible communication inside the apps and workflows business users already rely on. This integrates calling functionality directly into the user’s environment – and that changes what a competitive business offer looks like.

For CSPs, this is the most effective way of delivering real-time communication because it works natively across browsers and devices. Unlike traditional models that require manual installation and complex configuration, WebRTC was purpose-built for all modern web browsers.

Find out why softphones built on WebRTC are the baseline of a competitive business offer, and what that means for how you go to market: https://blog.portaone.com/enterprise-webrtc-for-csps/

WebRTC is no longer a "nice to have" technology for CSPs serving enterprise customers. As businesses expect their communications to work instantly across browsers, mobile apps, and modern workflows, WebRTC has become the foundation for delivering secure, flexible, and easy-to-deploy business communi...

05/28/2026

Thinking about a 5G rollout in Africa, Latin America, or anywhere that you’re starting from scratch? One Mobile Sierra Leone, with support from Wireless Technology Labs and PortaOne, launched West Africa’s first 5G SA network – on schedule and hitting close to 1 Gbps. From planning to launch, this case study highlights lessons in speed to market, teamwork, and customer experience that can help telecom operators succeed in emerging markets.

Key takeaways:
* Speed to market is a choice, not a coincidence.
* Partner selection requires those who solve problems, not ones who just send a bill.
* Customer experience matters everywhere, even for small details like top-ups.

Learn more: https://www.portaone.com/case-studies/5g-deployment-africa-one-mobile/

A real story of 5G deployment in Africa — One Mobile launched the first 5G network in West Africa, on time and at nearly 1 Gbps. Here's how they did it with WTL and PortaOne.

05/27/2026

PortaSwitch MR129 lets you offer compliant emergency calling in the US with Bandwidth as your E911 provider, gives your customers' employees control over their own PBX extensions, helps call centers reduce abandoned calls with a callback option, and more.

• Compliant E911 calling with : A new Add-on Mart module connects PortaSwitch with Bandwidth, routing 911 calls with registered location data to the right Public Safety Answering Point – helping you comply with US regulations like RAY BAUM's Act.
• Employee self-service in CloudPBX: Individual employees can now sign into the CloudPBX Self-Care Portal to manage their own call forwarding, voicemail, recordings, and hunt group availability – no admin needed for routine changes.
• Queue callback option: When wait times get long, callers can request a callback instead of staying on hold. The system keeps their place in line and calls them back automatically when an agent is available.
• Multiple bundle usage notifications: You can now set several notification thresholds per bundle item – for example, at 50%, 80%, and 100% of their minutes have been used– to meet regulatory requirements and give customers more warning before pay-as-you-go rates apply.
• Bulk rate addition across tariffs: Add a rate for a new phone prefix to all related tariffs in a single operation instead of editing each one manually.
• Password expiration per customer class: Apply different password expiration policies to different customer classes to balance security and convenience.
•Token-based auth from the web interface: Enable token-based authentication for accounts directly in the PortaBilling web interface, without API calls.

👉 Watch the video: https://youtu.be/YmPwe8R9Cbc

PortaSwitch Maintenance Release 129 is now available! 🚀 A new Add...

05/26/2026

If you’re a VoIP provider or CSP and you’ve ever had to explain why a softphone doesn't ring – PortaDialer is worth a look. Missed calls, broken audio, and endless setup issues don’t have to be part of the job. PortaDialer is built for real-world service environments. Calls come through when they should, audio stays stable across devices, and users can get started without calling your support team.

What makes it different:
* WebRTC voice and video that works across mobile and browser
* Reliable push notifications – so calls actually reach recipients
* Simple login options (OTP, password, or auto-login link) – no manual SIP credentials setup
* Works with your existing PBX and any SIP platform
* 100 seats, 10 concurrent calls — test it in action for $890/year

If you’re comparing softphones and want to see how PortaDialer fits into your setup, check out for more information: https://www.portaone.com/telecom-products/porta-dialer-branded-softphone

05/19/2026

Add Bandwidth as your E911 provider for compliant emergency calling in the US; let your customers’ employees manage their own cloud PBX extensions; help call centers improve customer satisfaction with the callback feature for call queues; notify customers at multiple usage thresholds before their bundle runs out; and more — all with PortaSwitch MR129: https://www.portaone.com/latest-news/portaswitch-mr129-released/

Maintenance release MR129 is now available. Add Bandwidth as your E911 provider for emergency calling; let your customers' employees manage their own extensions; offer queue callback, and more.

05/15/2026

We’re excited to announce that PortaOne will be at AI & Big Data Expo North America 2026! Join us as we bring our expertise in telecom software, AI‑driven solutions, and data‑powered insights to one of the leading events in the industry.

📅 Date: May 18–19, 2026
📍 Location: San Jose McEnery Convention Center, CA

Stay tuned for more details — we look forward to seeing you there!

05/14/2026

For telecoms, the hardest product question is not “can we build it?”, it’s “how do we know what customers actually need next?”. This story starts in Oslo — with whale-shaped chocolates, customer visits, and the kind of insights you only get when you spend real time next to a customer. But it leads to a practical point: PortaOne needed a better way to listen at scale.

That’s why we built PortaOne Wishlist — a portal where PortaCare customers can submit ideas, see what others are asking for, and vote for the features that matter most to their business.

The first big signal we uncovered with it was unexpected: CLI Validation Using Number Portability was customers' top priority, showing that the telecom market had changed in ways we could have missed.

It’s worth reading because it shows how customer feedback becomes product direction — and why careful listening matters as much as building fast.

Read the full story: https://blog.portaone.com/telecoms-customer-feedback-product-roadmap/

If you've grown up in Sumy or Kyiv (especially these days), and someone drops you into Oslo, the first thing you do is ask the locals: "Where are the dangerous parts in Oslo?" Spoiler alert: the answer is going to disappoint you. But the story of how we eventually built a global telecoms sonar to he...

05/13/2026

Telecom companies already have the data they need to make better business decisions. The challenge is turning that data into clear, usable insights. PortaOne AI Datalink transforms complex PortaBilling data into clean, analysis-ready datasets in Google BigQuery.

This helps telecom teams analyze revenue, costs, margins, product profitability, activations, cancellations, churn risks, and long-term trends using BI dashboards or AI agents with natural-language prompts.

Watch the video to see how AI Datalink turns PortaBilling data into insights that telecom teams can actually use: https://youtu.be/vBiEWm_yfY4

Telecom providers generate large volumes of billing data every day — from customer usage and product activations to revenue, costs, margins, and cancellation...

05/12/2026

VoIP providers, cloud PBX operators, CSPs can grow call center revenue by becoming part of the customer’s daily workflow – not just their voice infrastructure.

In a new application case, we share what's actually changing in the call center market, what buyers now expect from their voice provider, and how CSPs use PortaDialer to offer something more useful than SIP trunks and a phone number.

Key takeaways:
* Why call center buyers are choosing providers based on day-to-day operations, not feature lists
* How a branded softphone helps you become a real part of your customer's workflow – not just a line on their invoice
* Which PortaDialer features work best for teams handling both inbound and outbound calls
* What a typical 75-seat deployment looks like in practice, and what it can mean for your revenue and retention

If you're thinking about how to grow in the call center segment, or just want to understand what your customers are looking for right now, this application case is a good place to start.

Read the full application case:https://www.portaone.com/wp-content/uploads/2026/05/PortaDialer-case-Call-Centers-2026.pdf