TELUS Peace Country

04/27/2025

West Hill Service Outage

This morning, someone vandalized our network by using a power saw to cut through a major fibre line in the West Hill Saddleback area. All services are down right now. A technician is on site and RCMP have been called, as this has caused a severe impact to our network that left many people and businesses out of service.
While the damage occurred in the Saddleback area, it is affecting service across the entire West Hill. The damage is significant, our team is already assessing the situation and working to restore service.

We sincerely understand the impact this provides our customers and we apologize for the inconvenience. Please know we are on it and are working with the RCMP to investigate who caused this significant damage and impact to your services.

11/30/2024

We understand that wait times may be longer than expected during this busy season, but there’s an easy way to get the help you need:

• Use our online chat support to connect with our virtual assistant for quick solutions.
• If your issue requires further assistance, you can request to speak with a live agent.
• If agents are unavailable on chat, you can request a callback and avoid waiting on hold.

Visit our website to try our virtual assistant and experience faster, more convenient support, available on your smartphone!

11/30/2024

Our Black Friday Deals are ongoing today! Message us to learn more!

06/25/2024

Hello High Level residents! Join us on July 9, 10, and 11 between 11am and 3pm to discover TELUS PureFibre and Optik TV. Meet us onsite to explore Optik TV, get your queries addressed, and sign up for our services. By signing up for Optik TV with a TELUS technician, you stand a chance to win a brand new TV! Visit us at 10305 99 Street, High Level. Please share with your friends & family in High Level!

03/31/2024

Happy Easter Peace Country 🐣

11/03/2023

Join our team! We're looking to hire a Service Professional on our TELUS Lesser Slave Lake team

If you are passionate about customer service with an interest in the technical field, this may be the career for you.

Apply today: https://careers.telus.com/job/Slave-Lake-Service-Professional-Slave-Lake%2C-AB-AB-T0G-2A2/575473517/

08/30/2023

Employment Opportunity - - - Our partner BGIS is looking to hire a part-time cleaner to service our TELUS Central Offices. There is a current opening for our Peace River office location. If you are local to the area and this opportunity interests you, please reach out to BGIS by selecting the link below.

https://fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/213210/?utm_medium=jobshare

08/04/2023

We're thrilled to announce that our local High Level team had the incredible opportunity to be a part of the groundbreaking event for the construction of the TELUS PureFibre network in Chateh! This project is a testament to the power of collaboration between TELUS, the Government of Canada, Government of Alberta, and local Indigenous leaders.

Through this collaboration, we are bringing enhanced communication, healthcare, and education access to the community. We firmly believe that access to reliable broadband is a cornerstone for driving economic development and improving the quality of life.

The groundbreaking event was a moment of unity, shared vision, and excitement for the future. Appreciation and gratitude to the Dene Tha’ leadership and community members for welcoming us into their community and connecting with us as we begin this journey on building the PureFibre network. We look forward to supporting you.

07/12/2023

Enter to win a Samsung Galaxy S22 Smartphone and Beats Studio Buds

No purchase necessary, contest runs from July 1 to Sept 30, 2023.

Link https://www.telus.com/en/internet/content/smartphonecontest

06/16/2023

This month, our local team took part in our annual TELUS Days of Giving initiative in support of the local Peace River Pow Wow. We volunteered to help set up tipis for the event, an important celebration of Indigenous culture and heritage.

This was an inspiring experience for all of us. We not only got to learn more about Indigenous culture and the process of constructing a tipi, but also earned the opportunity to support the people that make our community unique and diverse. It was a really great afternoon taking part in the set up and the event itself was even more spectacular, engaging and informative. I especially loved the drumming and was emotionally moved by the MMIW dance. Great experience!

06/07/2023

05/25/2023

💜

The Telus Mobile Health Clinic will be here at the Bushe Band Office until 5PM!!!