10/20/2026
If you sell software, most of your best-fit accounts already pay someone else.
Getting them to switch usually has less to do with your pitch than with how their current vendor has been treating them.
And their users have already written it all down on G2 and Capterra.
Thatโs where we started for a US telecom provider.
Our team went through reviews across several competing suppliers and tracked the complaints that kept coming up for each one.
Then we used technographic data to see which accounts ran which platform. So every opener went to someone on a specific competitorโs platform and named the problem that competitorโs own users kept reporting.
Over 24 months, the campaign booked 14 meetings a month, and 98% of SQLs made it onto the calendar.
Itโs more work than sending one pitch to everyone. Youโre writing a different opener for each competitor, and the research has to happen before the first email goes out.
But the conversation changes. An IT director doesnโt need convincing that a problem exists when users of the same platform keep writing about it.
The same approach fits anywhere thereโs an incumbent, whether you sell CRM, HR tech, cybersecurity, or ERP. Pull the reviews, find out who runs what, and open with whatโs already bothering them.
If you want the details on how the campaign was built, the full case study is here: https://martal.ca/docs/telecommunications-use-case/