Carbonsoft Inc.

Carbonsoft Inc. Welcome to Carbonsoft, a proud North American based IT services with a proven establishment and track record.

07/14/2020

Position: Bilingual Service Desk Analyst (French & English)
Location: Completely Remote ( Work from home)
Duration:6 Months
Rate: 22CAD/Hr

NOTE: Looking for only Native French speakers

Must Have Skills: Service desk experience, Excellent communication Skills

Job Roles / Responsibilities:

· Receiving end user calls (French & English)
· Provide first level resolutions
· Ticket creation/Categorization / Prioritization
· Ticket escalation to respective Support Group
· Incident resolution and recovery 1. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
· Troubleshooting skills on VPN connectivity, dial up , wireless routers
· Knowledge on active directory, domain controllers etc.
· Exposure to password reset tools
· Troubleshooting experience using remote control tools
· Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment

06/29/2020

6+ years of strong hands on application development experience in Java 8. • * Strong hands on knowledge of Spark and Hadoop ecosystem. • * Experience developing large volume high performance complex data processing applications a must. • * Must be willing to learn new technologies and tools and scale up very quickly on the job. Desired Skills • Exposure to Cloud • Exposure to Kafka • Microservices

03/23/2020

Must have Experience in WORK HUMAN or HR/EMPLOYEE

03/11/2020

Technical Skills:

At least 2 years of extensive, hands-on experience implementing, integration and reporting
Advanced knowledge of platform integration such as SFMC, third party vendor tags etc.
In depth knowledge of using TMS solution (Adobe Launch, DTM, GTM and/or Tealium)
Good understanding of front-end development languages and frameworks
Knowledge of Javascript, JQuery, HTML, and CSS
Key responsibilities:

· Understand Ecommerce business requirements and objectives

· Analyze and deliver measurable insights from web / digital marketing channels

· Manage ad-hoc requests and proactively analyze marketing data for key findings

· Working experience with analytical tools like Adobe Analytics, Google Analytics 360

· Manage tracking and reporting across ongoing digital marketing campaigns, including SEO, paid, email, and social media marketing etc.

· Stay on top of tracking and troubleshoot tag deployments in tag management systems (Adobe Launch)

· Build reports, manage custom dimensions, segments and goals in Google Analytics

· Create detailed dashboards to deliver standardized reporting for site and campaign performance dictated by business objectives and KPIs

· Validate accuracy of data and conduct QA of site tagging needed for tests

· Work with the web analytics team to foster a culture of data-driven decision making across e-commerce.



Project Details

Support Client project analyze the performance of promotional campaigns across all channels, identify the reporting gaps and execute implementation solutions
Thorough testing for QA and UAT on regular basis for all web and tagging requirements along with periodical regression testing to ensure high data integrity

03/04/2020

Web developer with Experience in microservices and devop tools such as Jenkins or dockers.

Please contact 403-668-4888 Ex 403 or email at [email protected] for more details

02/06/2020

URGENT REQUIREMENT

6+ months contract
Location : Vancouver,BC

AWS Data Engineer

Required Skills:

· Must have exp. In AWS ecosystem - Data Analytics AI/ML - AWS Native Language, Redshift experience, Lambda etc.,

· Exp. in Python, PySpark scripting,

· Strong exp. in DWH Background, ETL - SSIS, SQL, UNIX etc.,

· Banking experience is good to have

Please DM me or email [email protected] for more details

02/06/2020

Must have exp in AWS ecosystem-Data Analytics AI/ML - AWS native language, Redshift Experience, Lambda etc

Exp in python, PySpark scripting

Strong exp in DHW background, SQL,UNIX etc.

Banking experience is good to have

10/03/2019

Position: Bilingual Service Desk Analyst
Location: Mississauga, ON
Duration: 6 Months
Client: TJX
Rate: 28/Hr
NO of Positions: 5

Roles & Responsibilities:

· Handling end user French and English calls, chat, email, Web Tickets
· Provide first level resolutions
· Ticket creation/Categorization / Prioritization
· Ticket escalation to respective Support Group
· Incident resolution and recovery
· Ticket Closure

Experience (No of years)
1+ years experience in 24x7 operations (Candidates earlier worked in technical contact/call centers in a voice support process must)

Desired Skills

· Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
· Willing to work in 24x7 environment
· Good Analytical & Coordination skills are essential.
· Basic Customer service skills
· Basic understanding of Computers and Trouble shooting skills required.
· Customer service orientation and ability to work in a team
· Good interpersonal and communication skills
· Customer service orientation and ability to work in a team
· Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
· Strong keyboard skills
· Ability to perform in adverse situations

Technical Skill

· Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe, Apple, Google, etc)
· Troubleshooting skills on VPN connectivity, dial up , wireless routers
· Knowledge on active directory, domain controllers etc
· Exposure to password reset tools
· Troubleshooting experience using remote control tools
· Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment
· Excellent French & English communication skills and customer management experience

Management Skills

· Skills in written and verbal communication.
· Skills in managing multi vendor environment and ability to work with various resolver groups in driving the speedy resolution

Mandatory Skills:

· Knowledge/exposure on ticketing tools like Remedy, ServiceNow, CA helpdesk, HPSM & Remote tools like VNC, DameWare, Netmeeting, Microsoft Share point etc
· Good communication skills and customer management experience
· Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
· Willing to work in 24x7 environment
· Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
· Troubleshooting skills on VPN connectivity, dial up , wireless routers
· Knowledge on active directory, domain controllers etc
· Exposure to password reset tools
· Troubleshooting experience using remote control tools
· Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment.

Please WhatsApp 514-575-2795 for more info

Address

251 Consumers Road
North York, ON

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+16475037727

Website

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