10/03/2022
***IMPORTANT UPDATES***
Greeting everyone! I (Salim) have a few topics I would like to address, so please take your time to read this and should you have any questions, feel free to contact me - I will reply in the best delays possible.
(1) EMAIL & MESSAGE REPLIES
I understand that for the past few weeks, I have been a little slow on replying to emails and messages on our social media pages. I do apologies for this. I was very preoccupied with getting some other issues resolved that it has affected some of my tasks. Since I will be a little more often at the office from now on, it will be easier for me to take more time and answer your concerns efficiently. You can expect some delay, but my goal is to reply to everyone within a 24-48 hour window.
(2) PRE-ORDERS
At the moment, Geekittude isn't taking in any pre-orders for any products. We will not go into details, but since we can't guarantee the reception of the products within their release window, and can't guarantee that our entire pre-order allocation to be delivered, we are no longer taking any risks until we can promise with certitude that your pre-orders will not be affected.
(3) REFUNDS
I am aware that there are many refunds to be processed. Given the circumstance, I kindly ask you to be a little more patient with us as we process all of them. Some of those refunds are dated a few months back, and we understand that you want it promptly. However, we are working around unexpected delays and are doing the very best we can to go through them. Please note that some refunds may take up to another couple of months. Thank you for being patient with us on this.
(4) ONE PIECE TCG
As we speak, Bandai is advertising that we are hosting a One Piece TCG event this week. We have been trying to reach out to them explaining that we do not have the products in hand and to remove the event from the listing. Unfortunately, it appears as though the event is still listed. I am mentioning this point due to the increasing amount of calls and questions I am getting about this event.
(5) SHOP LOCALS
With our schedule slowly changing, we will be announcing more and more events and locals. At the moment, we have locals established for Vanguard and Pokemon, but please expect new dates to be added for YUGIOH. Vanguard will also be getting another date soon.
Thank you for reading this far and please expect to hear back from us shortly. An email version of this will also be sent out by the end of the day.
Have an amazing week :)
PS: Don't forget to VOTE!