Supra ITS is Toronto's leading full-service technology partner offering 100% Canadian leading services including, Managed IT Services, Managed Cloud Services, IT (Outsourcing) Services and Technical Support Services. Backed by Supra ITS’ world-class Tier 3 class data centers in the GTA at Q9 Networks, managed cloud services are based on the HP Enterprise Helion Cloud System. The dedicated, private
cloud model is designed to reduce costs, administration and maintenance for customers, which include the option to scale public cloud services, such AWS and Microsoft Azure. Our cutting-edge expertise to manage and maintain mission-critical IT infrastructure, service desk support and delivers upon the best managed IT service standards. These services provide flexibility, allowing customers the choice of options that provide the best value for critical technology management services. Their team takes charge of activities, including proactive monitoring, systems administration, ongoing patching and server/application log administration, and other services. This ranges from basic, over-the-phone end user support for hardware and applications, to advanced operating and networking services that require highly skilled and certified engineering systems professionals. Supra ITS’ SLAs are tailored to help exceed business needs and service expectations. Key features of the Managed Service Desk include:
- Service packages tailored for Public and education sector
- Around-the-clock IT Helpdesk
- Dedicated dialing and online status updates
- Compliance with in-house and third-party service providers
- Managed remote control assistance
Disaster recovery and business continuity planning removes the effort and anxiety from a complex but essential business requirement. Their expertise eliminates business risk with a streamlined process and strategy that reduces technology costs, helping to ensure that business operations will never be interrupted. Service offerings span all major industry sectors, from online cloud backup, recovery and electronic archiving, to eDiscovery and storage encryption.
