Group Elite Communications Inc.

11/14/2025

Contact centers, service teams, and support organizations are full of pilot projects, half-baked automations, and “AI-powered” tools that never quite deliver - read this insightful review of what AI really means for the rest of us by our own Gabe Rivero.

CX AI in 2025: What It Really Means for the Rest of Us

CX AI in 2025: What It Really Means for the Rest of Us

08/25/2025

Welcome to the team Gabe! Group Elite Appoints Gabe Rivero as Chief Transformation & Strategic Growth Officer to Accelerate CX/EX Innovation https://hubs.la/Q03Fh5460

06/09/2025

Attending this week? Don't forget to join Verint speaker, Kelly Koelliker, Vice President, Content Marketing, and BT’s Anthony Cass, Director of Consumer Sales, Contact Centers, at noon local time on June 11. This duo will discuss how Agent Copilot Bots are transforming BT’s consumer contact centers to help them:

- Build stronger relationships with customers
- Reduce time to proficiency for agents
- Increase sales offers and close rates.

02/28/2025

Understand how rolling queues - getting calls back to back - frustrates agents and how to improve your average speed to answer in your contact center.

Chris shares how Group Elite improved the Average Speed of Answer (ASA) using Verint Workforce Management.Read More:https://www.groupelite.com/quickwins

01/17/2025

How were your contact center retention efforts in 2024? Are agents still ?

Quiet quitting in the contact center could include declines in performance, decreased engagement, and pulling away from their role and responsibilities.

12/24/2024

From our team to your team,
Wishing joy like a holiday dream.
As the season shines so bright,
May your days be filled with light.

May your holidays be merry and bright,
With moments of peace and pure delight.
Here’s to success, laughter, and cheer,
As we look ahead to a bright new year!

From our team to your team,
Thanks for being part of this shared dream.
Together we’ve soared, and together we’ll rise,
With hope and joy filling our skies.

Happy Holidays and a Prosperous New Year!

12/10/2024

Did you know that Verint is a leader in the voice of the customer (VoC) analytics space? Now is the time to start listening to your customers AND start a wishlist for 2025. Checkout their latest post:

Purchase journeys are complex and have many touchpoints. Retailers should understand what’s happening at all stages to deliver great CX during the holidays.

11/01/2024

What does "good" look like?

Find positive sentiment so you can determine “what good looks like” and recognize your top performers!

Looking for Hidden Treasure? Revealing CX Insights in Your Customer Conversations

Messaging + social media interactions contain customer intent and sentiment signals. Text analytics can help analyze this text-based data for insights.

10/22/2024

It isn't spooky! Checkout Verint's 3 engagement "Treats" for your October!

👍Using a single agent UI to orchestrate customer engagement
⚙️Scaling customer engagement with automation
🔮Using predictive analytics that suggest the next best action

Read More:

Digital channels can either be a trick or a treat. Learn 3 steps you can take to provide a seamless, reliable CX in digital self-service channels.

10/11/2024

This is your time to empower employees with the RIGHT bot! Let Shane Maguiness show you how to use the team of Verint bots to your advantage!



Unlocking Potential: How Bots Empower Employees for Success

This type of automation and AI is here to supplement our employees and NOT to replace them completely.

09/18/2024

Contact center recordings from multiple platforms across the cloud and on-premise? The new EliteKeep meets your compliance needs AND prepares you for AI like never before. Learn more in our latest release:

Multi-platform contact center recordings archive management to be AI ready.

08/07/2024

Looking to get more from your Verint investment? Here are 10 great ideas to lower total cost of ownership and improve employee satisfaction. Download now!

The Verint Automation Handbook

Download this Verint Automation Automation Handbook to secure your next promotion and automate processes for WFM, QM, Speech and DPA.