Meya

09/07/2021

⛱ Feeling rested?

Now is the perfect time to take a crack at building your first ecommerce bot with Meya. We have:

🧑‍💻 Sample Code
🧩 Miro Templates
🥇 "Best of" bot examples

Get started here: https://bit.ly/38K0KTB

08/26/2021

🚀 After a long time thinking about, debating, designing, implementing, testing and evaluating, we've finally released our Visual Flow Editor (VFE) public beta that pairs with our bot language (BFML) perfectly. Why did we make this?

🤝 All team members can collaborate on their app's CX whether they are "technical" or not.

🎓 BFML is a powerful language with a learning curve. The VFE flattens this curve.

🏆 No-code vs. code is a false dichotomy. Instead, synthesize these concepts into a greater win for all.

Improvement ✨ What's new 🔁 VFE in public beta for easy, no-code flow editing 📲 New Orb Mobile SDK features for...

08/24/2021

We've unpacked 8 of the best bots in the space!

We review Gillette, Black Rifle Coffee Company, Tile and many others!

Full breakdown here: https://meya.ai/best-of/8-best-ecommerce-bot-examples

07/15/2021

Another new 🔥 release w/ 2.6.9 that just went out last night:

📥 More improvements to our ever-deepening integration with Front
📲 Another solid iteration on our Mobile SDK (full launch in 2.7)
📳 New Teckst (by LiveVox) SMS integration
🔀 Much improved Visual Flow Editor UX (full launch in 2.7)

https://updates.meya.ai/v2-6-9-front-+-mobile-improvements-new-teckst-sms-integration-201125

05/26/2021

With powered by Meya,
Inside Weather is leading the field, with their new virtual assistant able to solve more than 25% of complicated support tickets 🤖

Learn more 👉 https://bit.ly/3hRbqFW

04/28/2021

Want to get started building a bot with Meya? Head over to our site to start your two-week free trial today! 🤖

All you need is your work email address and a couple minutes to get your environment set up.

https://www.meya.ai/

04/26/2021

Interactions between customers, bots, and human agents requires people to share sensitive data – including account numbers, birthdays, addresses, and more.

How you collect personally identifiable information (PII) and other sensitive data, how you use it, and how you store it is mission critical. Businesses can find themselves on the receiving end of serious fines due to violating ever-changing data rules in different geographies.

In our latest release of the Meya platform, we've made some significant infrastructure improvements in how we manage sensitive data. Since Meya supports conversations between customers, bots, and human agents using integrations like Twilio, Front, and Zendesk Chat, we need to ensure all the data is secure, encrypted, and protected.

Managing sensitive data is something all bot platforms need to do, and it has to be done right.

Check out our latest post to learn more about our Meya Sensitive Data features.

https://www.meya.ai/blog/protecting-sensitive-data-and-delivering-great-bot

04/14/2021

While Shopify has a built-in chat feature, it requires a live person to respond to your customers. Our Meya Shopify integration gives your customers an automated sales associate out of the box.

Check out our latest post as we dig into some of the key Shopify use cases for your Meya chatbot.

https://www.meya.ai/blog/how-to-use-chatbots-for-customer-experience-on-your-shopify-store

03/22/2021

In this episode of , we're taking a look at TD and Square. Watch this quick video to see how their conversational assistants score when it comes to user context.

03/18/2021

Delivering an amazing bot experience is one thing. Doing it in a way that protects your users' personal data and still provides a contextual, assistive flow is another.

In this video, Zoran shows you we we designed and deployed a bot for Coinbase. Watch this quick video to see how businesses like yours can utilize the Meya Sensitive Data and User Context features to provide a secure, assistive conversational experience.

03/01/2021

We're taking a look at one of the essential features of a great bot — discovery. When we talk about bot discovery, we're looking at how a user can figure out what a bot can do without you needing to share a full instruction manual.

Today, our Competing Conversation guests are two of the most widely used accounting software services on the market, Intuit QuickBooks and Wave HQ. There are two areas of bot discovery that we're focusing on in this head-to-head match-up. We'll first look at how the user discovers the bot and begins interacting with it and then how the bot's conversational design provides options and context to the user.

Check out the video to see our tale of the tape on these bots.

02/19/2021

Personality is often neglected in conversational design - but this doesn't have to be the case! Check out this video where our teammate Zoran used his longing for that Australian delicacy Vegemite to make a chatbot experience that's engaging and memorable. (Featuring a special guest appearance from Front)