IGS Hawkesbury

02/26/2025

We've been getting many calls lately asking if we are a Canadian company, and I wanted to get it out there that in fact we are 100% Canadian owned and operated. Even better then that, we are locally owned and operated with our head office located in Hawkesbury. This allows us to better understand our customers needs since we live and work in the same community.

I've also noticed one of our competitors claiming to be Canadian owned, when is actually not the case.
https://www.xplore.ca/about/news/xplornet-announces-completion-of-sale-to-stonepeak-infrastructure-partners/

If you want truly Canadian service, IGS is the way to go!

08/13/2024

Network Upgrade update: We have completed network upgrades in the following markets: Ste-Anne-De-Prescott, St-Eugene, Dalkeith and Vankleek Hill. Speeds up to 200/50 Mbps are now available in these markets. We also have new plans and pricing so give us a call!

06/16/2024

Hello everyone. This is to advise you that our email portal needed an upgrade to provide our subscribers with more features, a modern look and improved functionality.

Some of our subscribers encountered issues accessing their mail during this upgrade and we sincerely aplogize for this.

If you are still encountering any issues accessing your email, please call our support team. We are available until 5pm today. Our support hours are from:
Mon-Fri 8-8pm
Sat 8-5pm
Sun 8-5pm

Have a great weekend.

06/03/2024

Our Kiosk is now open full time, from 9 AM - 5 PM Monday - Friday. We will be happy to serve you in person again! Come by and see us in our Kiosk in Bogue Photo at 188 Main ST E, Hawkesbury.

Send a message to learn more

12/22/2023

Wishing You Happy Holidays / Meilleurs vœux de joyeuses fêtes

As the holiday season is upon us, we wanted to take a moment to express our sincerest gratitude for your continued support throughout the year. It has been a pleasure serving you, and we are truly thankful for the trust you've placed in us.

May this festive season bring you warmth, joy, and moments of happiness with your loved ones. As we reflect on the past year, we look forward to the opportunities and challenges that the new year will bring.

We would like to inform you that that our administrative offices will be closed on December 25th, 26th and January 1st and 2nd.
Our Technical Support Call Centre will be closed on December 25th and January 1st and will be available with reduced staff on December 26th from 9:00 AM to 5 PM. We appreciate your understanding.

Thank you for being a valued part of our community. We wish you and your family a wonderful holiday season filled with laughter, love, and good cheer. May the coming year be filled with success, good health, and prosperity for you.

Happy Holidays and a Happy New Year!

Warm regards,
IGS Team

La saison des fêtes est parmi nous, et nous voulions prendre un moment pour exprimer notre gratitude la plus sincère pour votre soutien continu tout au long de l'année. Cela a été un plaisir de vous servir, et nous vous sommes vraiment reconnaissants pour la confiance que vous nous avez accordée.

Que cette saison festive vous apporte chaleur, joie et moments de bonheur avec vos proches. En réfléchissant sur l'année passée, nous anticipons les opportunités et les défis que la nouvelle année apportera.

Nous tenons à vous informer que nos bureaux administratifs seront fermés les 25 et 26 décembre, ainsi que les 1ers et 2 janvier.
Notre centre d'assistance technique sera fermé les 25 décembre et 1er janvier, et sera disponible avec un effectif réduit le 26 décembre de 9 h à 17 h. Nous apprécions votre compréhension.

Merci d'être une partie précieuse de notre communauté. Nous vous souhaitons, ainsi qu'à votre famille, une merveilleuse saison de vacances remplie de rires, d'amour et de bonne humeur. Que la nouvelle année soit synonyme de réussite, de bonne santé et de prospérité pour vous.

Joyeuses fêtes et une excellente année !

Cordialement,
L'équipe IGS

12/20/2023

Exciting news at IGS! We are preparing for massive network upgrades in 2024. This is our new tower loadout in Ste-Anne-de-Prescott, giving us a capacity of 10 Gbps at the tower. We will be running fibre up all of our towers and we will be looking to offer packages of up to 250 Mbps on our wireless network. Everyone stay tuned, we will be contacting our customers with new packages and pricing as they become available.

05/09/2023

Exciting news!
We have re-opened our kiosk on the main floor of our office to better serve our walk-in clients. We have an exciting full time, permanent position available and we are seeking an individual who enjoys working directly with the public, enjoys learning about the high technology sector, good knowledge of computers to enter in our client’s information and payments and respond to incoming phone calls.
IGS Hawkesbury is in another growth phase providing new services such as our signature mWave ultra-high-speed service in Alfred, Ontario, providing local residences and business up to 300/300Mbps.
If you think you have the skills to be a part of the IGS team, please click on the link below to view our job requirements on the Employment Services Canada website.
https://csepr.ca/en/index.php?option=com_jobboard&view=job&jobid=20226

Nouvelles excitantes!
Nous avons rouvert notre kiosque au rez-de-chaussée de notre bureau pour mieux servir nos clients sans rendez-vous. Nous avons un poste permanent passionnant à temps plein disponible et nous recherchons une personne qui aime travailler directement avec le public, aime en apprendre davantage sur le secteur de la haute technologie, a une bonne connaissance des ordinateurs pour saisir les informations et les paiements de nos clients et répondre aux appels téléphoniques.
IGS Hawkesbury est dans une autre phase de croissance en offrant de nouveaux services tels que notre service ultra-rapide mWave à Alfred, en Ontario, offrant aux résidences et aux entreprises locales jusqu'à 300/300 Mbps.
Si vous pensez avoir les compétences nécessaires pour faire partie de l'équipe IGS, veuillez cliquer sur le lien ci-dessous pour consulter nos exigences d'emploi sur le site Web de Services d'emploi Canada.
https://csepr.ca/index.php?option=com_jobboard&view=job&jobid=20226

Services pour chercheurs d'emploi, employeurs et immigration dans Prescott-Russel.

05/24/2022

Status Update:

Our core network is stabilized and the bulk of our sites are now fully operational. We are still ferrying batteries and generators between sites as needed, and we may have small outages as we swap out batteries at sites still without power. I am happy to report that despite the damage, our core network remained up and running throughout the storm. I want to give a special thanks to our team which have been busy since Saturday evening keeping everything up and running.

We have had reports that the windstorm has damaged or moved quite a number of dishes. If your dish has been damaged or moved in the storm, give our tech support a call at 613-632-4075 option #1 and they will be happy to send a technician to repair your dish.

06/24/2021

The CRTC recently made a decision on wholesale rates. They reversed their own lower rates set in 2019. This is an extremely important issue that has a direct effect on everyone's internet bill. If the 2019 rates had been implemented, we would have been able to lower our rates to all our customers. You can sign a petition here: https://action.openmedia.org/page/74738/petition/1 to get this decision reversed.

https://www.thestar.com/business/opinion/2021/06/05/why-canadians-should-be-in-an-uproar-over-crtc-decision-regarding-internet-rates.html

Call on Canada’s new Innovation Minister to stand by Internet affordability!

06/10/2021

We are currently experiencing a outage with our Wireless service for our Kilmar tower , we currently have a team on-site working on the problem , we are working on getting the service back up as fast as we can , we apologize for the issue , if there's anything you can call our tech support at 613.632.4075 opt 1 .

Nous éprouvons présentement une panne avec notre service sans-fil de notre tour de Kilmar , nous avons un équipe sur place entrain de travailler sur le problème pour rétablir le service aussi vite que possible, nous sommes désoler de cet inconvénient , vous pouvez contactez notre support technique au 613.632.4075 opt 1

04/07/2021

Due to the upcoming lockdown and stay at home order, we will only be offering curbside service starting April 8th. Please call ahead to let us know to expect you. We will be offering service through the back door of Bogue Photo, accessible through the parking lot behind Bogue Photo. The rest of our operations will remain as usual.

04/02/2021

We will be closed on Friday April 2nd for good Friday, and OPEN Monday April 5th.