AnswerPlus

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Canada
Hamilton, ON
AnswerPlus

AnswerPlus is a leading 24/7 telephone answering service trusted by 2,500+ amazing clients.

100% Canadian-owned and operated since 1961.

Our people make the difference. In 1961, Dolly Lloyd started AnswerPlus on a shoestring budget in a 9 x 9 room in downtown Hamilton. Her approach to business was unconventional, but it worked. She believed that in order to provide the best service for her customers, she had to put her operators first. Since then, AnswerPlus remains a family-owned business that has grown to 4 offices with 400+ virt

ual receptionists across Canada. We continue to set the bar high by providing award-winning service, including bilingual customer service and urgent call answering. With 60+ years of expertise, we offer a robust suite of highly customizable services, tailored to your business size and industry. Our goal is to save you time and money, drive business growth, and retain your existing customers with ease.

09/01/2026

Introducing Team Voices 🎙️

Behind every conversation at Answerplus are people with their own experiences, perspectives and stories.

Each week, Team Voices will introduce you to one of the people who helps make Answerplus what it is — in their own words.

We’re kicking things off with Andres, one of our Assistant Operations Managers, who has been part of the Answerplus team for six years. 💙

People. Growth. Connection.

08/12/2026

What happens when a routine customer service call suddenly isn’t routine?

A maintenance request becomes a potential emergency. A simple question reveals a much bigger problem. One small detail changes what needs to happen next.

AI is becoming remarkably good at handling customer conversations, but knowing when an answer is enough and when a situation requires judgment is a different challenge.

So where should businesses automate, and where do people still make the difference?

We explore what AI does exceptionally well, where human judgment still matters, and why the future of customer service isn’t about choosing between the two.

It's about knowing when to use each.

Discover where AI improves customer service—and why empathy, context, and human judgment remain essential for complex or high-risk conversations.

04/22/2026

Today, we’re celebrating our beautiful planet and the small actions that make a big impact. Whether it’s reducing waste, conserving energy, or simply being mindful of our environment, every effort counts.

At AnswerPlus, we’re proud to support a greener future. Together, from wherever we are. Let’s continue to invest in our planet today and every day.

Address

40 Wellington Street North
Hamilton, ON
L8R1M8

Website

http://www.answerplus.ca/

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