IT EXPERTS

06/29/2025

03/10/2023

Save BIG on your IT Support costs with per-user subscription plans. Includes 24/7 system monitoring, complete security, hardware maintenance, and troubleshooting. Or choose our flat Rate per hour option.
Unlimited 24/7/365 Support.

09/13/2022

Vous avez besoin d'aide pour dépanner, gérer ou simplifier votre informatique au bureau? Nous sommes là pour vous, au service des entreprises d'ici depuis 2009. Contactez-nous pour savoir comment nous pouvons vous simplifier la vie!

09/06/2022

Confiez la santé de votre informatique à des EXPERTS!

05/03/2022

We are seeking an experienced Network Support Engineer to join our team in Gatineau/Ottawa region. Someone who can tackle all kinds of I.T. related tasks, with great skills in routing & switching and with many kinds of routers and firewalls. Our company adheres to a strict moral code, value honesty and integrity, and will always put the clients' needs first.

Your role would be to assist our clients in their IT needs.
Work can vary from end-user support to Network Planning and Design. Hence, a broad skill set is required for this role.

Certifications:
Experience with different brands of Switches, Routers, Wireless APs and Firewalls.
VoIP, Asterisk, Avaya, NEC and/ or Cisco.
Experience with Backup software and hardware.
A+, Network+, CWNA
VMware and Hyper-V
Other vendor certs.

Other Responsibilities:

Provide technical assistance on-site and/ or remotely to clients with computer hardware and software issues.
Monitor the performance of the servers, computer systems, networking equipment and address issues as they arise
Address user support requests regarding hardware, software and networking and record technical solutions in our database system.
Follow up with clients to ensure their systems are functional
Manage tasks, projects, and assignments on time.
Assist in creating technical documentation and procedures.
Reliable transportation is required. Client visits are periodically necessary to fulfil technician duties (mileage is compensated for travel to and from client visits). Company vehicle is also available.
Qualifications:

Minimum 5 years’ experience in technical support, network administering, end-user support, IT analyst and/ or consultant.
Proven work experience as a Desktop or Network Support Technician or similar role.
Strong troubleshooting and critical thinking skills.
Office 365 support and troubleshooting.
Supporting an Active-Directory integrated environment.
Ability to ask targeted questions to diagnose symptoms and determine the root cause of equipment failure (network, software, hardware, electrical issue, etc.)
Hands-on experience with Windows 10 and Windows Server (Mac experience is a bonus).
Knowledge of network architecture, network operations, remote configuration, remote service/installation support.
Ability to read, comprehend, and execute documented processes/guide documents relative to projects and/or services, and deliver assignments comprehensively and accurately.
Positive and professional demeanor with a customer-oriented attitude.
Excellent customer service and communication skills.

Expertise in Microsoft and Networking technologies.
Must have a thorough knowledge of Windows Operating Systems (Client and Server).
Excellent troubleshooting skills - using command-line tools, Internet resources and personal knowledge/experience.
Excellent research skills.
Able to understand the needs of a business when it comes to IT.
Familiarity with local vendors and ISP is a plus.

01/25/2021

Faites certain que le réseaux d'IT pour votre entreprise est sécurisé avec IT-Experts! Visiter notre site web pour voir nos services! https://bit.ly/3h2nly0

01/25/2021

Make sure your business' IT is secure with IT-Experts! Visit our website to see how we can keep your business network secure. https://bit.ly/3nB4xsc

01/20/2021

Cherchez-vous une solution téléphonique pour votre entreprise? IT-Experts offre plusieurs services à des bas frais. Lisez-en plus sur notre page web! https://bit.ly/3rc0wg4

01/20/2021

Does your business need a business phone solution? IT-Experts can help with that! Get in touch and see how IT-Experts can help your business! https://bit.ly/3munfAE

01/18/2021

Avec plus de 10 ans d'expérience dans la région, ayez confiance qu'IT-Experts est bien qualifiée a aidez votre entreprise avec votre réseaux IT. Visitez notre site web pour voir tous nos services! https://bit.ly/3h2nly0

01/18/2021

With over 10 years experience in the Ottawa area, you can trust that IT-Experts is the best Managed IT partner for your business. https://bit.ly/2WzkCmh