Sunco Communication & Installation

06/03/2026

Our team is heading to e-Health 2026! Rob Bassaure and Garrick Bikku George will be at Booth 30, ready to connect with healthcare professionals and talk about what better communication technology can do for your organization.

Come say hi! 👋

06/01/2026

Twenty-five years ago, Wes Schoenberger walked through the doors of and has been a cornerstone of this team ever since. His growth from those early days into West Operations Team Lead is a testament to the kind of person he is, committed, dependable, and always showing up for the people around him. Here's to 25 years, Wes. 💛

In his own words:

"𝐼𝑡'𝑠 ℎ𝑎𝑟𝑑 𝑡𝑜 𝑏𝑒𝑙𝑖𝑒𝑣𝑒 25 𝑦𝑒𝑎𝑟𝑠 ℎ𝑎𝑣𝑒 𝑝𝑎𝑠𝑠𝑒𝑑 𝑠𝑖𝑛𝑐𝑒 𝐼 𝑓𝑖𝑟𝑠𝑡 𝑗𝑜𝑖𝑛𝑒𝑑 𝑆𝑢𝑛𝑐𝑜 𝑖𝑛 𝐽𝑢𝑛𝑒 𝑜𝑓 2001. 𝐵𝑎𝑐𝑘 𝑡ℎ𝑒𝑛, 𝑖𝑡 𝑤𝑎𝑠 𝑗𝑢𝑠𝑡 𝑆𝑒𝑎𝑛, 𝑀𝑖𝑘𝑒, 𝑎𝑛𝑑 𝑚𝑦𝑠𝑒𝑙𝑓, 𝑟𝑢𝑛𝑛𝑖𝑛𝑔 𝑐𝑎𝑏𝑙𝑒 𝑎𝑛𝑑 𝑏𝑢𝑖𝑙𝑑𝑖𝑛𝑔 𝑠𝑜𝑚𝑒𝑡ℎ𝑖𝑛𝑔 𝑓𝑟𝑜𝑚 𝑡ℎ𝑒 𝑔𝑟𝑜𝑢𝑛𝑑 𝑢𝑝. 𝐼'𝑚 𝑝𝑟𝑒𝑡𝑡𝑦 𝑠𝑢𝑟𝑒 𝑆𝑒𝑎𝑛 𝑎𝑛𝑑 𝐼 𝑐𝑎𝑏𝑙𝑒𝑑 𝑎𝑏𝑜𝑢𝑡 90% 𝑜𝑓 𝑡ℎ𝑒 𝑆𝑜𝑏𝑒𝑦𝑠 𝑠𝑡𝑜𝑟𝑒𝑠 𝑎𝑐𝑟𝑜𝑠𝑠 𝐴𝑙𝑏𝑒𝑟𝑡𝑎.

𝑂𝑣𝑒𝑟 𝑡ℎ𝑒 𝑦𝑒𝑎𝑟𝑠 𝐼'𝑣𝑒 𝑏𝑒𝑒𝑛 𝑝𝑎𝑟𝑡 𝑜𝑓 𝑖𝑛𝑐𝑟𝑒𝑑𝑖𝑏𝑙𝑒 𝑐ℎ𝑎𝑛𝑔𝑒𝑠 𝑖𝑛 𝑜𝑢𝑟 𝑖𝑛𝑑𝑢𝑠𝑡𝑟𝑦, 𝑓𝑟𝑜𝑚 𝑑𝑖𝑔𝑖𝑡𝑎𝑙 𝑠𝑦𝑠𝑡𝑒𝑚𝑠 𝑤𝑖𝑡ℎ 𝑎𝑛𝑎𝑙𝑜𝑔 𝑙𝑖𝑛𝑒𝑠 𝑡𝑜 𝑣𝑖𝑟𝑡𝑢𝑎𝑙 𝑠𝑦𝑠𝑡𝑒𝑚𝑠 𝑎𝑛𝑑 𝑆𝐼𝑃 𝑡𝑒𝑐ℎ𝑛𝑜𝑙𝑜𝑔𝑖𝑒𝑠. 𝑇𝑟𝑎𝑖𝑛𝑖𝑛𝑔 𝑡𝑒𝑐ℎ𝑛𝑖𝑐𝑖𝑎𝑛𝑠 𝑎𝑛𝑑 𝑤𝑎𝑡𝑐ℎ𝑖𝑛𝑔 𝑡ℎ𝑒𝑚 𝑔𝑟𝑜𝑤 ℎ𝑎𝑠 𝑏𝑒𝑒𝑛 𝑜𝑛𝑒 𝑜𝑓 𝑡ℎ𝑒 𝑚𝑜𝑠𝑡 𝑟𝑒𝑤𝑎𝑟𝑑𝑖𝑛𝑔 𝑝𝑎𝑟𝑡𝑠 𝑜𝑓 𝑡ℎ𝑖𝑠 𝑗𝑜𝑢𝑟𝑛𝑒𝑦, 𝑎𝑙𝑜𝑛𝑔𝑠𝑖𝑑𝑒 𝑡ℎ𝑒 𝑓𝑟𝑖𝑒𝑛𝑑𝑠ℎ𝑖𝑝𝑠 𝐼'𝑣𝑒 𝑏𝑢𝑖𝑙𝑡 𝑡ℎ𝑎𝑡 ℎ𝑎𝑣𝑒 𝑚𝑎𝑑𝑒 𝑡ℎ𝑒 𝑑𝑎𝑦-𝑡𝑜-𝑑𝑎𝑦 𝑤𝑜𝑟𝑘 𝑡𝑟𝑢𝑙𝑦 𝑤𝑜𝑟𝑡ℎ𝑤ℎ𝑖𝑙𝑒.

𝐿𝑜𝑜𝑘𝑖𝑛𝑔 𝑏𝑎𝑐𝑘, 𝐼’𝑚 𝑝𝑟𝑜𝑢𝑑 𝑜𝑓 𝑤ℎ𝑎𝑡 𝑤𝑒’𝑣𝑒 𝑎𝑐𝑐𝑜𝑚𝑝𝑙𝑖𝑠ℎ𝑒𝑑 𝑎𝑛𝑑 𝑔𝑟𝑎𝑡𝑒𝑓𝑢𝑙 𝑓𝑜𝑟 𝑡ℎ𝑒 𝑜𝑝𝑝𝑜𝑟𝑡𝑢𝑛𝑖𝑡𝑖𝑒𝑠 𝐼’𝑣𝑒 ℎ𝑎𝑑 𝑡𝑜 𝑔𝑟𝑜𝑤 𝑏𝑜𝑡ℎ 𝑝𝑟𝑜𝑓𝑒𝑠𝑠𝑖𝑜𝑛𝑎𝑙𝑙𝑦 𝑎𝑛𝑑 𝑝𝑒𝑟𝑠𝑜𝑛𝑎𝑙𝑙𝑦. 𝑊ℎ𝑎𝑡 ℎ𝑎𝑠 𝑚𝑎𝑑𝑒 𝑖𝑡 𝑎𝑙𝑙 𝑤𝑜𝑟𝑡ℎ 𝑖𝑡, 𝑡ℎ𝑜𝑢𝑔ℎ, 𝑖𝑠 𝑡ℎ𝑒 𝑝𝑒𝑜𝑝𝑙𝑒 𝐼'𝑣𝑒 ℎ𝑎𝑑 𝑡ℎ𝑒 𝑝𝑟𝑖𝑣𝑖𝑙𝑒𝑔𝑒 𝑜𝑓 𝑤𝑜𝑟𝑘𝑖𝑛𝑔 𝑎𝑙𝑜𝑛𝑔𝑠𝑖𝑑𝑒. 𝑇ℎ𝑎𝑛𝑘 𝑦𝑜𝑢 𝑡𝑜 𝑒𝑣𝑒𝑟𝑦𝑜𝑛𝑒 𝑤ℎ𝑜 ℎ𝑎𝑠 𝑏𝑒𝑒𝑛 𝑝𝑎𝑟𝑡 𝑜𝑓 𝑚𝑦 𝑆𝑢𝑛𝑐𝑜 𝑠𝑡𝑜𝑟𝑦."

05/27/2026

Downtime is not just an IT problem. For businesses running distributed teams and cloud-dependent operations, it is a business problem.

On June 2 at Vancouver, our panelists will discuss what resilient, always-on operations actually look like in practice. Meet:

🔸James Welburn, Business Development Manager, Sherweb
🔸Mark Hammer, Director of Partner Enablement, Acronis
🔸Simon Smith, Director of Sales Engineering, Mitel

Join us at the Sheraton Vancouver Wall Centre. Register today: https://na3.hubs.ly/y0tW610

05/25/2026

Workplace peer support is one of the more underused tools organizations have. It is not about replacing professional help or adding another HR program. According to the CMHA, peer support works because it creates accessible, everyday moments of connection, often before challenges become crises. It is grounded in mutual trust, shared experience, and the simple act of listening without judgment.

At Sunco, we believe that the healthiest workplaces are built on exactly that kind of culture. This Mental Health Month, we are thinking about how we show up for each other, not just in what we do, but in how we treat one another every day.

Learn more about workplace peer support at https://na3.hubs.ly/y0rYW-0 💛

05/21/2026

Customers notice when they have to explain the same issue multiple times during a single interaction. It signals that systems are disconnected and that their time is not being respected.

Voice AI captures information at the start of the call and carries it through the journey. Agents receive context before they engage, which changes both the tone and efficiency of the conversation. Which means calls move forward with clarity instead of starting over.

Explore how context driven calls reduce friction 👉 https://na3.hubs.ly/y0sZg00

05/20/2026

Most organizations have started exploring AI. Fewer have figured out how to make it work.
On June 2 at Sunco Connect Vancouver, four experienced leaders will talk about where AI is delivering results today and what it actually takes to get there.

🔸James Welburn, Business Development Manager, Sherweb
🔸John Wigboldus, Founder and Principal, Outside Insights Business Consulting
🔸Michael Broderick), Director of Channel Sales, ASC Technologies
🔸Simon Smith, Director of Sales Engineering, Mitel

Join us at the Sheraton Vancouver Wall Centre on June 2 ➡️ https://na3.hubs.ly/y0sZ2Y0

05/19/2026

SDC Services has been building infrastructure across Western Canada since 2014, and as the business grew, their communication system needed to keep up. See how Sunco helped them move from a traditional landline setup to a flexible, scalable solution that supports their teams wherever the work takes them.

Read the full case study here ➡️

Discover how Sunco helped the City of Leduc modernize municipal communication systems with Mitel’s evergreen model for reliability and growth.

05/18/2026

When a customer calls with an urgent issue, that interaction often defines how they feel about your brand. Most organizations know this, yet many are still handling those calls with technology built decades ago.

Recent research shows the majority of customers report a negative experience with automated phone support. One figure stands out: a poor self-service experience is considered worse than no self-service at all.

Contact centres across Canada are taking notice, and the response is worth understanding. We broke down what is driving the shift, what the newer technology actually does, and how organizations are making the transition without starting from scratch.

Read the full article here:

Despite the rise of digital self-service, phone support remains one of the most relied-upon channels in customer experience. When an issue is urgent, 61% of customers rate IVR as a poor experience. Discover how Canadian contact centres are replacing legacy IVR with conversational Voice AI to reduce....

05/16/2026

Ontario's municipal IT community comes together once a year to talk through the technology priorities shaping local government, and Municipal Information Systems Association, Ontario 2026 is where that conversation happens. Sunco will be at the Annual Conference and Trade Show, and we are looking forward to connecting with the teams navigating communications infrastructure, service modernization, and everything in between.

As a Mitel Public Sector Specialization Partner, Sunco has been working alongside municipal organizations across Canada for over 25 years. If your phone system is overdue for a review, or if you are weighing a move to cloud communications, come find us on the trade show floor. We would be glad to talk through where your organization is and what your options look like.

Visit our booth at MISA Ontario 2026!

05/15/2026

Adding a new milestone to a strong track record always feels good, and this one is worth calling out.
Sunco has been named Mitel's Canada Partner of the Year. Our President Sean Schoenberger accepted the award at the Mitel Executive Partner Summit in Chicago last week, and it is the first time we have received this recognition. It is not lost on us what it took to get here.

This award belongs to the Sunco team. The work they do every day across every industry we serve is what this recognition actually represents. To our customers, thank you for trusting us with your communication infrastructure. And to the Mitel team who has supported us since 2010, thank you. That partnership is something we do not take for granted.

Read the full announcement:

Edmonton, AB, May 14, 2026 — Sunco Communication and Installation has been named Mitel's Canada Partner of the Year, recognized at the Mitel Executive