03/02/2022
About this opportunity
We are looking for a technician who is fluent in Spanish to be stationed at one of our client sites. We are looking for an individual with Drive, Determination, and that hunger for growth. This role requires the chosen individual to have strong soft skills along with the ability to effectively lead and mentor the junior techs. We are a very team and family focused Company who strive to provide each one of our staff a reasonable work life balance. We want each one of our team members to be successful in both work and life. If you feel you can be an effective part of the CBMIT team, please read on…
Responsibilities
Provide exceptional front-line support to clients
Dealing with Mexico plant IT operations.
Interact with clients remotely and on site.
Work with customers to manage expectations, keep them informed and strive for customer satisfaction.
Provide complete support for client environments including hardware, operating systems, software.
Work with vendor support on behalf of our clients to ensure their support issues are resolved.
Complete and close all project tasks where capable. Seek help for tasks that are above skill level.
Update and contribute content to our internal knowledge base.
Maintain a calm and professional attitude even when dealing with stressful situations.
Perform general system support functions and other cross-functional duties, as assigned.
Support team goals to manage inventory ensure required resources are available.
Attend and contribute to team meetings as needed.
Earn the trust and respect of clients.
Support the team by taking on afterhours calls
Skills and Qualifications
being Fluent in Spanish is a requirement for this position
Experience with Microsoft Azure & Office 365
Education: Diploma or Degree are preferred, but relevant work experience can be a substitute
Take a role in incident management and collaborate with the teams, both internal and external, to resolve client outages.
Provided day to day mentorship for Support Technicians.
At least 5 years of experience as a System Administration or It Technician
Preference will be given to candidates who have previous been employed at a Managed Services Provider
Advanced level knowledge and experience with server support and networking
Analytical and Problem-Solving skills
Perform data backups and disaster recovery operations.
Strong and effective oral and written communicator
Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision.
Detail oriented personality
Driven to always learn how to implement and support the cutting edge of technology.
Professional, responsive, and positive work attitude is essential.
Job Types: Full-time, Permanent
Salary: $38,072.00-$50,000.00 per year
