Diabsolut

09/03/2026

A very warm welcome to Liliana, who joins Diabsolut as Senior Project Manager! 🎉

With 15+ years of experience and 25+ Salesforce projects under her belt, Liliana brings the kind of depth and cross-country delivery expertise that makes an immediate impact. We're so glad to have her on the team.

Welcome, Liliana! 🙌

09/03/2026

Diabsolut just won Salesforce MuleSoft's H1 Implementation Partner / SI award for Global SMB.
The credit goes back further than this year. We were early adopters of MuleSoft, building our own integrations and running our own agentic AI on top of them before we ever pitched the work to a client. We’ve carried that same approach into client Agentforce work, while having more than 100 conversations with customers about what it actually takes to connect systems and run agents on top of them, sharing what worked and what didn't along the way.
Thank you to Travis Buckley and the MuleSoft Global SMB team for the recognition.
Curious what we've learned along the way? We put the story here:

Explore the concept of agentic enterprise and learn how modernizing your business can enhance speed and efficiency.

09/02/2026

Two nights ago in Vancouver, we sat down for dinner with our friends at Salesforce and a room full of people who've heard every AI pitch there is. Instead of pitching, we asked questions and did a lot of listening.

What are you actually running into? Where does the tech help, and where's it just noise?
One theme kept coming back around the room: most of the hard problems in these businesses aren't AI problems. They're the same people, process, and tools challenges that have always been hard. AI just adds a few more tools to the kit, and it only gets picked up when it solves something real.

Thanks to everyone who gave us a few hours and an honest conversation. More of these, please.

And yes, that's John mid-story in the second photo. He's saving the full version for Dreamforce. Catch his session, "Agent Fabric: See, Control, and Govern Every Agent," Thursday, September 17 at 2:00 PM.
Details here https://ow.ly/y5oZ50ZIiFY

09/02/2026

Diabsolut didn't rip anything out. Twenty years of data stayed in SharePoint. Project management stayed in Azure DevOps. The agents they'd already built stayed where they were built.

What changed was visibility. John Pettifor explains how connecting those systems through MuleSoft Agent Fabric turned scattered tools into what his team calls "the concierge" — one place to ask, automatically routed to the right agent or system.

If your AI is spread across five different tools right now, this is the fix that doesn't require starting over.

Watch the full webinar https://bit.ly/44VtrKE

09/01/2026

A Certinia PSA implementation that's a decade old rarely still fits the business it was built for.

That was the starting point for one of our clients — a legacy FinancialForce setup that had quietly narrowed down to time tracking against milestones, while resource management and task tracking fell by the wayside.

Rather than guess at fixes, we spent months in the weeds with their users: understanding how Certinia was actually being used, mapping the workaround tools that had filled the gaps, and comparing all of it against what good practice looks like today.

The result was a detailed design document — grounded in real business needs, not assumptions — now shaping their transformation roadmap.

Close collaboration with their ops and IT teams, dozens of stakeholder conversations, and flexible resourcing to fit their budget made the difference. Not a rip-and-replace. A clear-eyed assessment of what's working, what isn't, and what comes next.

08/31/2026

Dreamforce moves fast, and the good conversations tend to happen off the show's floor.

If you want dedicated time with our Salesforce and Certinia team, book a one-on-one before the calendar fills up: https://calendly.com/diabsolutsalesteam/meet-diabsolut-at-dreamforce

Bring your questions on agentic AI, field service, PSA, or ERP. We'll bring the answers we've actually tested.

08/28/2026

When evaluating a PSA solution, most teams focus on features.

The best teams focus on outcomes.

Can the platform scale with your business? Will it provide the visibility needed to improve profitability? How well does it support evolving delivery models and AI-driven operations?

These are the questions that often get overlooked during the evaluation process—and the ones that can have the biggest impact long after implementation.

Before making your next PSA decision, make sure you're asking the questions that truly matter.
https://ow.ly/yMXV50ZbRQS

Most PSA evaluations measure inefficiency, not value. Learn the key questions to ask about your requirements and the AI pressure-test needed to separate platform architecture from mere feature checklists.

08/27/2026

Le bon état d'esprit change tout.
Curieux. Engagé. Concentré sur les solutions.
C’est comme ça que le travail complexe se réalise.

Vous voulez un partenaire qui s’engage sur le long terme ? Parlons-en.
https://diabsolut.com/fr/contact/

08/27/2026

Please join us in welcoming Kiran Mehra to the Diabsolut team! 🎉

Kiran joins us as Outcomes Consultant, bringing 4+ years of focused Salesforce and Certinia consulting experience and a solid foundation in delivering solutions that make a real difference for clients. We're excited to have her on board!

Welcome, Kiran! 🙌

08/26/2026

One line in Slack. Five prompts fired across multiple systems. The user sees a result and moves on.
That's outcomes engineering -- and it's how Diabsolut built an agentic enterprise where people focus on what they want to achieve, not on how the technology gets them there.
Naeem Khalid explains the thinking behind the build in this clip.

Full webinar in the link below:
https://bit.ly/4dBikM1