Diabsolut

06/17/2026

Field service newsflash: you can't automate the person on the truck. But you knew this, right?
The technician still shows up and turns the wrench, and that part stays human. The payoff from field service AI has to account for this, and show up everywhere around that work instead.

In a new piece, Naeem Khalid and Bryan Burns map it across a field service maturity model of 11 domains and 5 levels, from reactive to fully autonomous. This modern take on maturity models shows where an operation stands today and the right order of changes to move forward in the agentic era.

Read it here:
EN: https://bit.ly/43ZZ4Sz
FR: https://bit.ly/3QB9GnU

L'IA appliquée aux services sur le terrain offre des avantages bien au-delà de la simple planification. Découvrez le modèle de maturité à 11 domaines utilisé par Diabsolut pour identifier les domaines où l'IA agentielle justifie pleinement son utilisation.

06/16/2026

The right mindset changes everything.
Curious. Engaged. Focused on solutions.
That’s how complex work gets done.

Want a partner who’s in it for the long haul? Let’s talk.
https://diabsolut.com/contact/

06/15/2026

Tomorrow’s the day.
Join Diabsolut, Presidio, and Certinia for a live roundtable on how leading professional services teams improve adoption, efficiency, and profitability with Certinia.

You’ll leave with practical strategies you can apply immediately:
• Identify adoption gaps
• Improve user engagement
• Unlock underused Certinia capabilities
• Drive stronger operational outcomes

📅 Tomorrow — June 16, 2026
⏰ 10am EST / 3pm BST
🎙 Live Q&A included

Save your seat: https://ow.ly/5QG750Z2yh0

06/12/2026

Customer success isn’t getting easier—it’s getting more complex.
This perspective from Certinia highlights why teams are under increasing pressure to do more, with less margin for error.

Rising expectations.
More complex service models.
Tighter alignment with revenue and retention.

The role has evolved—and the systems behind it need to keep up.

Because customer success today isn’t just about support.
It’s about measurable outcomes across the entire lifecycle.

Worth a read if this shift feels familiar:
👉 https://www.certinia.com/blog/why-customer-success-is-under-more-pressure-than-ever/

Customer Success was meant to drive subscription growth, but many teams now carry revenue responsibility without control over the systems and processes that determine outcomes.

06/11/2026

Missed out on our premier global events, or just want to revisit the insights? You can now access all of the incredible recorded sessions from Certinia Live Chicago and London right from your desk. Dive into two inspiring keynote sessions featuring industry experts from IDC and SPI, and hear firsthand from six different customers as they share their digital transformation journeys with Certinia

What You'll Get:
· Expert Keynotes: Strategic takeaways on navigating industry transformation.
· Customer Journeys: Real-world success stories from Certinia users and our partners.
· Flexible Learning: On-demand access to watch whenever fits your schedule.

Ready to accelerate your expertise? Check out both event recaps below to catch up on everything you missed:

Watch Certinia Live London On-Demand:
https://ow.ly/ksgU50Z9SKO

Watch Certinia Live Chicago On-Demand:
https://ow.ly/WpLW50Z9SKM

06/11/2026

Découvrez tout le potentiel de votre investissement Salesforce avec Agentforce 💡
Grâce à une intégration CRM approfondie et à une automatisation adaptée à vos processus, Agentforce transforme votre façon de servir vos clients avec des flux de travail plus rapides, des insights plus intelligents et un retour sur investissement mesurable.

🔁 Automatisez. 📊 Optimisez. 🚀 Passez à l’échelle.
Explorez les possibilités : https://diabsolut.com/fr/agentforce-ai-agents/

06/10/2026

Our experts are officially AI-Endorsed!
We are proud to announce that our team members were hand-selected to participate in Certinia's inaugural AI Partner Enablement Program and have officially earned their Official AI Implementation Endorsement!

This achievement represents a significant technical commitment. Our experts completed 13.5+ hours of deep-dive technical insights, focusing on scoping and delivering measurable value for customers with Certinia Veda. By sharing their real-world insights directly with Certinia Veda experts, these individuals have played a pivotal role in defining the next chapter of AI-powered professional services.

Please join us in celebrating our newly endorsed, AI-Agent trained delivery experts:
Josue Garcia
Bammidi Sai Praveen

With these certified specialists on our team, Diabsolut is now equipped to lead:
Business Process Assessments for AI readiness.
Data and Architectural Reviews.
Implementation of Certinia's Spring '26 Veda AI capabilities.

We can't wait to help our clients .

If you're looking to move past the AI hype and into actual implementation, let's connect.
https://diabsolut.com/contact/

06/10/2026

Still managing projects, resources, and delivery through disconnected tools and spreadsheets?

The right PSA solution can transform visibility, forecasting, utilization, and operational efficiency across your entire services organization.

Inside this guide:
• PSA readiness assessment
• Vendor comparisons
• AI and automation insights for 2026
• Implementation and ROI frameworks
Get the guide and make your next PSA decision with confidence.

Download the PSA Buyer’s Guide :
https://ow.ly/PcAO50Z3IZ9

06/09/2026

Next week: Learn how high-performing PS organizations get more value from Certinia.
Many teams only use a fraction of their PSA platform’s capabilities — while top-performing organizations use adoption as a competitive advantage.

Join Diabsolut, Presidio, and Certinia experts to explore:
✔ The Adopt → Manage → Measure framework
✔ Common adoption gaps and how to fix them
✔ Practical ways to improve efficiency and margins
✔ How to maximize your existing Certinia investment

📅 June 16, 2026
⏰ 10am EST / 3pm BST
⏱ 45 minutes + live Q&A

Reserve your spot:
https://ow.ly/XocR50Z2ycz

06/05/2026

Building with Agentforce is one thing. Designing for it is another.
According to Salesforce Ben, the next wave of agentic systems will rely on a few critical architectural shifts.

Not just smarter agents—but smarter systems behind them.
Because when agents start coordinating, acting, and scaling, the foundation becomes everything.
The takeaway?
If the architecture isn’t ready, the value won’t scale.

Worth a look if you’re planning ahead:
👉 https://ow.ly/njfM50YzO4E

Salesforce updates always bring about big changes. Find out which four key features from last year are enabling Salesforce’s agentic pivot.