Diabsolut

Diabsolut Salesforce Summit Partner. Outcomes, Engineered. All Things Service, Solved.

We design and deliver intelligent Salesforce systems that drive real outcomes. 20+ years of experience connecting data and automating work—powered by Delivery Intelligence™. Diabsolut helps organizations modernize the service workflows that support customers, technicians, and professional services teams. As a Salesforce Summit Partner and Certinia expert, we streamline operations, improve data quality, and prepare teams for safe, scalable AI. From customer service to field operations to PS delivery, we make your service operations work — smoothly, efficiently, and at scale.

AI is spreading through enterprises faster than anyone can govern it. That was the starting point for our session at Sal...
10/16/2026

AI is spreading through enterprises faster than anyone can govern it. That was the starting point for our session at Salesforce AIforce World Tour London this week.

Our CEO, Stephen Timms Timms, joined Hayal Koc and Tereze Gaile of Salesforce for “From AI to ROI with Agent Fabric,” a look at how the AI control plane for trusted action and governance across any agent or system drives measurable ROI.

Thank you to Hayal, Tereze and Nico, and to the entire Salesforce team for having us!

If you’re wondering what happened to Agentforce Sales, Agentforce Service, or Agentforce Marketing — you’re not alone.Fo...
10/14/2026

If you’re wondering what happened to Agentforce Sales, Agentforce Service, or Agentforce Marketing — you’re not alone.

Following Dreamforce 2026, Salesforce has brought back several familiar product names, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Revenue Cloud.
But don’t say goodbye to Agentforce just yet.

So, what changed? What stayed? And what do all the new names actually mean?
We’ve put together a simple guide to help you navigate Salesforce’s latest naming updates without the confusion.

👉 Read the full breakdown:
https://bit.ly/4ATB0jI

Where would you even start with agentic AI?Most teams don't need a full transformation plan. They need to know which sin...
10/13/2026

Where would you even start with agentic AI?
Most teams don't need a full transformation plan. They need to know which single function — staffing, billing, delivery, scheduling — is costing them the most time, and what's realistic to fix first.

That's what this is for. Pick your industry segment, tell us the systems you run today, and answer five questions about the function that's costing you the most. In about 5 minutes, you'll get a maturity read and the agents worth building first.

No sales call required to find out where you stand.

Map your roadmap: diabsolut-agentic-mapping.scoreapp.com

Grateful for collaboration, creativity, and community. 🧡 Joyeux Action de grâces !__________________________________Reco...
10/12/2026

Grateful for collaboration, creativity, and community. 🧡 Joyeux Action de grâces !
__________________________________
Reconnaissants pour la collaboration, la créativité et l’esprit de communauté. 🧡 Joyeuse Action de grâces !

It’s okay to pause. Let’s make empathy, openness, and care part of everyday work culture. 💚_____________________________...
10/10/2026

It’s okay to pause. Let’s make empathy, openness, and care part of everyday work culture. 💚
__________________________________
Il est essentiel de savoir s’arrêter. Faisons de l’empathie, de l’écoute et du bien-être des piliers de notre culture de travail. 💚

"Customers want outcomes, not AI features." That's the opening line of new Salesforce President Rohan Kumar's letter to ...
10/09/2026

"Customers want outcomes, not AI features." That's the opening line of new Salesforce President Rohan Kumar's letter to the ecosystem — and it's a notable shift in tone after years of Salesforce's "full-steam-ahead" AI push.

Salesforce Ben's Sasha Semjonova digs into what this could mean: less focus on shipping AI features, more focus on measuring success by real business outcomes and adoption.

Read the full piece below 👇

Salesforce is shifting its AI strategy to prioritize customer outcomes. Learn what this major change means for the future of the CRM.

«  Ça nous a fait gagner beaucoup de temps et évité bien de l’incertitude. »C'est ainsi que le directeur des opérations ...
10/08/2026

« Ça nous a fait gagner beaucoup de temps et évité bien de l’incertitude. »

C'est ainsi que le directeur des opérations de services professionnels d'un leader mondial en cybersécurité décrit sa collaboration avec les services Boost de Diabsolut.

Le cycle de mise à niveau était autrefois une source de risque — impossible de savoir comment les mises à jour des fournisseurs allaient se répercuter avant qu'elles n'atteignent la production. Aujourd'hui, Diabsolut analyse les notes de version, effectue des tests en amont et remet un plan clair avant tout déploiement.

Des mises à niveau prévisibles. Moins de surprises. Une équipe qui peut planifier avec confiance plutôt que réagir dans l'urgence.

Lire l'histoire complète
EN: https://bit.ly/4htYfcC
FR: https://bit.ly/45e7G8R

We're thrilled to welcome Mathieu Zeziola to the Diabsolut team! 🎉Mathieu joins us as Senior Manager, bringing a rich an...
10/06/2026

We're thrilled to welcome Mathieu Zeziola to the Diabsolut team! 🎉

Mathieu joins us as Senior Manager, bringing a rich and varied career across consulting, technology, and project management — from the aircraft industry in Europe to public sector and First Nations work across Canada. We're excited to have his depth of experience and perspective on board.

Welcome, Mathieu! 🙌

Before we brought the agentic playbook to clients, we ran it on ourselves first.Same messy data. Same change resistance....
10/05/2026

Before we brought the agentic playbook to clients, we ran it on ourselves first.

Same messy data. Same change resistance. Same governance questions our clients are asking us right now.

The result: 50% less effort on recurring tasks, 70% faster delivery, and top-10% quality on project work — all inside our own delivery, operations and marketing teams.

Curious how we did it, especially the MuleSoft Agent Fabric piece that took an 18-month roadmap down to 6? Read the full story: diabsolut.com/agentic-enterprise

Outcomes, Engineered.

Getting an AI agent into production takes more than a good demo. The Salesforce FDE Partner Network exists for that job,...
10/02/2026

Getting an AI agent into production takes more than a good demo. The Salesforce FDE Partner Network exists for that job, and Diabsolut is now a member.

Our latest blog explains what Forward Deployed Engineering means for your Salesforce investment, and how Forward Deployed Prototyping (FDP) lets you see a working, tailored Salesforce org within 24 to 48 hours, before you sign anything.

Read it here:
EN: https://bit.ly/4iW6RtB
FR: https://bit.ly/3VLBOH7

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1425 Trans-Canada Highway, Suite 020B, Québec
Dorval, QC
H9P2W9

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