09/12/2017
Of Course another email phishing scam is going around and they are pretending to be the BBB reporting that you have a complaint against you but the links in the email actually contain malware that can infect your computer and potentially steal your passwords. Here is an example of what the email contains and the email also contains the BBB's logo and name so when you receive it, it looks very real so you should delete the email immediately without clicking on any links.
Here is a list of items that BBB suggest you should do if you receive an email that looks like a BBB Complaint.
1. Do NOT click on any links or attachments.
2. Read the email carefully for signs that it may be fake (for example, misspellings, grammatical errors, generic greetings such as “Dear member” instead of a name, etc.).
3. Be wary of urgent instructions to take specified action such as “Click on the link or your account will be closed.”
4. Hover your mouse over links without clicking to see if the address is truly from bbb.org. The URL in the text should match the URL that your mouse detects. If the two do not match, it is most likely a scam.
5. Send a copy of the email to [email protected] (Note: This address is only for scams that use the BBB name or logo)
6. Delete the email from your computer completely (be sure to empty your “trash can” or “recycling bin,” as well).
7. Run anti-virus software updates frequently and do a full system scan.
8. Keep a close eye on your bank statements for any unexpected or unexplained transactions.
9. If you have clicked on any of the links within the email, immediately change your email and network passwords AND notify your local IT provider for next steps and actions.
If you have a business and are not certain whether the complaint is legitimate, you can always contact your local BBB directly.
