MooseDesk

Centralize tickets, monitor support performance and ensure customer satisfaction with MooseDesk 🦌

- Consolidate inquiries from email, social media, phone, chat & more in one place
- View & edit Shopify orders directly for faster customer service experience
- Support knowledge portal enabling shoppers to get fast, immediate answers
- Empowers support teams with task assignments, notes & shared knowledge portal
- Monitor team performance with comprehensive reporting & analytic tools

05/23/2025

🎉 𝐍𝐄𝐖 𝐈𝐍𝐓𝐄𝐆𝐑𝐀𝐓𝐈𝐎𝐍: 𝐌𝐎𝐎𝐒𝐄𝐃𝐄𝐒𝐊 𝐗 𝐔𝐏𝐏𝐑𝐎𝐌𝐎𝐓𝐄 🎉

We’re thrilled to introduce our latest integration with UpPromote – the top trusted affiliate marketing app on Shopify!

UpPromote provides a powerful way to grow your brand by partnering with creators, influencers, and loyal customers who promote your products and earn commission on every sale.

And now, with the MooseDesk x UpPromote integration, you can:
✅ Support affiliates via live chat and ticketing, all from your MooseDesk inbox
✅ Centralize and streamline all affiliate inquiries
✅ Boost response time, collaboration, and partner satisfaction

Whether you're just exploring affiliate marketing or already scaling, this integration makes it easy to manage support, professionally and efficiently.

👉 Learn more about the integration: https://shorturl.at/LrAXd
👉 Install UpPromote for Free: https://shorturl.at/H8QQY

05/12/2025

🔔 𝐌𝐞𝐞𝐭 𝐎𝐮𝐫 𝐍𝐞𝐰 𝐏𝐚𝐫𝐭𝐧𝐞𝐫: 𝐄𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥 𝐆𝐫𝐢𝐝 𝐆𝐚𝐥𝐥𝐞𝐫𝐲 𝐛𝐲 𝐒𝐡𝐨𝐩𝐢𝐃𝐞𝐯𝐬!

We’re excited to welcome Essential Grid Gallery by ShopiDevs as our newest partner at MooseDesk!

This powerful Shopify app empowers merchants to build stunning, high-converting galleries—no coding needed.

🎯 Why Essential Grid Gallery Stands Out:
✅ Showcase product collections, portfolios, blogs, and social media grids
✅ Mix images, videos, or both in one elegant layout
✅ 70+ grid templates & 60+ unique styles
✅ Built-in effects: masonry, lightbox, hover animations, lazy loading & more
✅ Fully responsive across all devices

Whether you're highlighting products or telling your brand story, this app makes your store shine.

🚀 Special Offer for Moose's Merchants: 𝐔𝐬𝐞 𝐜𝐨𝐝𝐞 𝐌𝐃𝟐𝟎 𝐭𝐨 𝐠𝐞𝐭 𝟐𝟎% 𝐎𝐅𝐅 𝐟𝐨𝐫 𝐥𝐢𝐟𝐞
🎁 Free Plan Available – Start building today!

🔗 Install Essential Grid Gallery now: https://shorturl.at/D6Xu0

Let’s keep building better storefronts—and better customer experiences!

04/18/2025

🎉 𝐒𝐚𝐲 𝐇𝐞𝐥𝐥𝐨 𝐭𝐨 𝐎𝐮𝐫 𝐍𝐞𝐰 𝐏𝐚𝐫𝐭𝐧𝐞𝐫: 𝐈𝐧𝐤𝐲𝐁𝐚𝐲-𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐫 🎉

We’re thrilled to team up with InkyBay, a powerful product personalization app for Shopify stores!

InkyBay allows you to offer personalized products, enabling customers to design and customize items just the way they want — all while boosting your sales. 🚀

Here’s how InkyBay makes it easy:

✅ Easy-to-Use Design Tools – Simple tools that let customers create personalized products.
✅ Live Previews – Instant updates as customers make changes to their designs.
✅ Smart Pricing – Dynamically adjust prices based on customer customization.
✅ Quick Shopify Integration – Easy setup and seamless performance with your store.
✅ Great Shopping Experience – A fun design process that keeps customers engaged and coming back.

Whether you sell shirts, mugs, signs, or anything custom, InkyBay makes every order unique and special.

👉 Try InkyBay on Shopify: https://apps.shopify.com/productsdesigner?utm_campaign=app-listing&utm_source=moosedesk&utm_medium=inkybay&utm_content=partner_program
🎨 Let’s make shopping more personal — and more powerful — together!

04/03/2025

🏆 𝐒𝐞𝐭 𝐮𝐩 𝐌𝐨𝐨𝐬𝐞𝐃𝐞𝐬𝐤 𝐄𝐟𝐟𝐨𝐫𝐭𝐥𝐞𝐬𝐬𝐥𝐲 𝐰𝐢𝐭𝐡 𝐑𝐞𝐰𝐚𝐫𝐝 𝐑𝐚𝐜𝐞!

Excited to announce our new in-app gamification feature: 𝐑𝐞𝐰𝐚𝐫𝐝 𝐑𝐚𝐜𝐞 🚀

Why struggle through setup when you can play our game to master it?

By completing simple tasks in this engaging game, you'll:
💡 Understand MooseDesk's powerful features at your own pace
💡 Earn valuable rewards, including partner vouchers, premium templates, and exclusive discounts
💡 Unlock advanced settings that streamline your workflow

The best part? You're productive while having fun! Our users are already sharing how Reward Race transformed their onboarding experience 😊

👉 Ready to race toward better customer service? Try MooseDesk today: https://shorturl.at/jxjZV

03/25/2025

🚀 𝐄𝐱𝐜𝐢𝐭𝐢𝐧𝐠 𝐍𝐞𝐰𝐬! 𝐌𝐨𝐨𝐬𝐞𝐃𝐞𝐬𝐤 𝐢𝐬 𝐧𝐨𝐰 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐞𝐝 𝐰𝐢𝐭𝐡 𝐁𝐎𝐍 𝐋𝐨𝐲𝐚𝐥𝐭𝐲, 𝐒𝐡𝐨𝐩𝐢𝐟𝐲'𝐬 𝐭𝐨𝐩-𝐫𝐚𝐭𝐞𝐝 𝐥𝐨𝐲𝐚𝐥𝐭𝐲 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧! 🎉

This powerful integration lets you access your customers’ loyalty point data directly within your MooseDesk Widget—streamlining support and enhancing customer engagement like never before.

As a MooseDesk user, you also get an exclusive 𝟐𝟎% 𝐎𝐅𝐅 𝐁𝐎𝐍 𝐋𝐨𝐲𝐚𝐥𝐭𝐲 𝐟𝐨𝐫 𝟑 𝐦𝐨𝐧𝐭𝐡𝐬! 🎁 Don’t miss this opportunity to turn first-time buyers into repeat customers effortlessly.

Ready to take your customer service and retention to the next level? 💪

👉 Activate the integration today! https://shorturl.at/or5Q9
👉 Learn more about the integration here: https://shorturl.at/aOxcn

03/12/2025

👀 Looking to boost both sales and customer satisfaction for your Shopify store? The secret lies in your support system!

Successful merchants are implementing these proven strategies:

🔥 𝐊𝐞𝐞𝐩 𝐘𝐨𝐮𝐫 𝐅𝐀𝐐 𝐏𝐚𝐠𝐞 𝐔𝐩𝐝𝐚𝐭𝐞𝐝 & 𝐀𝐜𝐜𝐞𝐬𝐬𝐢𝐛𝐥𝐞: Customers who find answers themselves are 40% more likely to complete purchases. Make sure your most common questions are easy to find and regularly refreshed.

🔥 𝐒𝐞𝐭 𝐂𝐥𝐞𝐚𝐫 𝐄𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬 𝐟𝐫𝐨𝐦 𝐭𝐡𝐞 𝐒𝐭𝐚𝐫𝐭: Establish transparent shipping, returns, and support timelines upfront to avoid complaints and dissatisfaction

🔥 𝐇𝐚𝐯𝐞 𝐚 𝐂𝐥𝐞𝐚𝐫 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 - 𝐒𝐨𝐥𝐯𝐢𝐧𝐠 𝐏𝐫𝐨𝐜𝐞𝐬𝐬: Anticipate the common issues like payment failures, coupon problems and shipping delays. Then, document everything in a standard format to create a consistent experience that reduces resolution time by 60% and improves customer retention.

🔥 𝐔𝐬𝐞 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐖𝐢𝐬𝐞𝐥𝐲: Balancing smart automation with human support, especially during busy seasons. Set up automatic updates at key moments such as first message response and product update, while preserving the human touch for complex issues

👉 Have you tried any of these strategies? Tell us about your results in the comments!

👉 𝐓𝐫𝐲 𝐌𝐨𝐨𝐬𝐞𝐃𝐞𝐬𝐤 𝐋𝐢𝐯𝐞 𝐂𝐡𝐚𝐭 𝐅𝐑𝐄𝐄 𝐭𝐨𝐝𝐚𝐲: https://shorturl.at/RyUfI

03/07/2025

𝐇𝐚𝐯𝐞 𝐲𝐨𝐮 𝐞𝐯𝐞𝐫 𝐛𝐫𝐨𝐰𝐬𝐞𝐝 𝐚𝐧 𝐨𝐧𝐥𝐢𝐧𝐞 𝐬𝐭𝐨𝐫𝐞, 𝐬𝐭𝐫𝐮𝐠𝐠𝐥𝐞𝐝 𝐭𝐨 𝐟𝐢𝐧𝐝 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮 𝐰𝐚𝐧𝐭𝐞𝐝, 𝐚𝐧𝐝 𝐣𝐮𝐬𝐭... 𝐥𝐞𝐟𝐭?

📊 According to Statista, 45% of Gen Z & Millennials want personalized product recommendations when shopping online. Instead of browsing through countless options, they want to find products that fit their interest effortlessly

So, how can you help your customer meet these expectations?

✔️ 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐒𝐮𝐠𝐠𝐞𝐬𝐭𝐢𝐨𝐧𝐬: Leverage AI and customer data to suggest products that truly fit their preferences.
✔️ 𝐑𝐞𝐚𝐥-𝐓𝐢𝐦𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Use the Live Chat tool to answer customer concerns instantly, remove doubts, and guide them toward the right purchase.
✔️ 𝐒𝐦𝐚𝐫𝐭𝐞𝐫 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬: Encourage customers to share their preferences and shopping habits. Move beyond one-size-fits-all emails and create targeted offers that drive engagement.

💥 E-commerce is no longer just about selling. It’s about building a shopping experience that feels seamless and personalized. Brands that focus on personalization will create stronger connections with customers, earn their trust, and drive long-term growth!

How does your store personalize the customer experience? Let’s share ideas below!

👉 𝐓𝐫𝐲 𝐌𝐨𝐨𝐬𝐞𝐃𝐞𝐬𝐤 𝐋𝐢𝐯𝐞 𝐂𝐡𝐚𝐭 𝐅𝐑𝐄𝐄 𝐭𝐨𝐝𝐚𝐲: https://shorturl.at/RyUfI

03/06/2025

Did you know that 90% of online shoppers expect an "immediate" response when they have a question? ⏳ If they don’t get answers fast, they’re likely to leave, and that could mean lost potential sales to your store.

So, how do you keep shoppers engaged and convert more visitors into paying customers? 𝑻𝒉𝒆 𝒂𝒏𝒔𝒘𝒆𝒓 𝒊𝒔 𝑳𝒊𝒗𝒆 𝑪𝒉𝒂𝒕!

Here’s how it makes a difference:

✔️ Enable Real-Time Customer Support: Instantly assist customers with just one click without waiting for an email reply. A fast response can help build trust and bring customer back for more!

✔️ Reduce Cart Abandonment: Unanswered questions = Lost sales. Remove purchase barriers by resolving concerns on the spot before shoppers leave.

✔️ Automate FAQs & Save Time: Set up automated responses for common inquiries so customers get instant responses while your team focuses on what really matters

✔️ Seamless Order Tracking & Support: Let customer track “Where is my order” on their own. No need for reaching out and waiting for an update.

💡 Ready to level up your customer experience? You absolutely can!

With 𝑴𝒐𝒐𝒔𝒆𝑫𝒆𝒔𝒌 𝑳𝒊𝒗𝒆 𝑪𝒉𝒂𝒕, you can provide instant, personalized support that keeps customers engaged and drives more sales!

👉 Try it FREE today! https://shorturl.at/RyUfI

03/04/2025

📣 𝐌𝐞𝐞𝐭 𝐨𝐮𝐫 𝐍𝐞𝐰 𝐏𝐚𝐫𝐭𝐧𝐞𝐫: 𝐒𝐁 𝐄𝐬𝐭𝐢𝐦𝐚𝐭𝐞𝐝 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐃𝐚𝐭𝐞‑𝐄𝐓𝐀 📣

Display animated shipping information including estimated delivery date, delivery time, dispatch date, and shipping date (EDD/ETA) in any language:

🌐 Multi-language support
🛠️ 30+ customizable templates
🔍 Real-time previews and personalization options
📧 Integration across product, cart, checkout, success page, and order email pages
📊 Detailed analytics on engagement with ETA, impressions, and total saved minutes
🔄 Customization for Product, Collection, Country, Inventory, Zipcode, Vendor, Tag, and Warehouse
📆 Delivery estimator calculates shipping dates as per visitors' local time zones, considering lead days, cut-off times, countdown timers, and holidays.

👉 Enhance your customers' shopping experience with accurate delivery estimates and reduce inquiries about shipping times.
👉Try Estimated Delivery Date - ETA now: https://apps.shopify.com/estimated-delivery-days?utm_source=partnership&utm_medium=Social+Media&utm_campaign=MooseDesk

12/11/2024

🚀 𝐌𝐞𝐞𝐭 𝐎𝐮𝐫 𝐍𝐞𝐰 𝐏𝐚𝐫𝐭𝐧𝐞𝐫: 𝐓𝐨𝐚𝐬𝐭𝐢𝐁𝐚𝐫 ‑ 𝐒𝐚𝐥𝐞𝐬 𝐏𝐨𝐩𝐮𝐩! 🚀

Enhance your Shopify store’s engagement with real-time notifications designed to captivate your customers and boost conversions:

🔥 Sales Notifications: Show recent sales to spark excitement.
🛒 Cart Notifications: Draw attention to products recently added to carts.
👥 Online Visitors Notifications: Display live visitor counts to create credibility.
👀 Recent Visitors Notifications: Highlight browsing activity to encourage action.
📊 Product Visitors Notifications: Showcase product interest to spark curiosity.
⭐ Product Reviews Notifications: Share reviews to build confidence and trust.
📦 Order Summary Notifications: Summarize purchases to reinforce buying decisions.
⚠️ Low Inventory Notifications: Notify shoppers of limited stock to drive urgency.
🛍️ Cart Summary Notifications: Showcase real-time cart updates to boost trust and engagement.

🚀 Engage. Convert. Succeed with ToastiBar here! https://makeprosimp.com/partnership/moose-innovations-inc-moose-live-chat-whatsapp-faq

12/04/2024

🎉 𝐄𝐱𝐜𝐢𝐭𝐢𝐧𝐠 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐀𝐧𝐧𝐨𝐮𝐧𝐜𝐞𝐦𝐞𝐧𝐭! 🎉

We’re thrilled to partner with Zoorix, the leading Shopify app for bundles, cross-sells, and volume discounts! Together, we’re helping merchants elevate their eCommerce game by combining Zoorix’s powerful conversion tools with Moosedesk’s exceptional customer support platform.

This collaboration also features seamless integration with the Shop App, enabling merchants to reach more customers while boosting sales and creating personalized shopping experiences.

🚀 Ready to take your Shopify store to the next level?
👉 Install Zoorix today! https://apps.shopify.com/zoorix?utm_source=moose-desk&utm_medium=social-media&utm_campaign=partner

12/03/2024

🎉 𝐂𝐥𝐚𝐢𝐦 𝐘𝐨𝐮𝐫 𝐅𝐑𝐄𝐄 𝐌𝐢𝐧𝐢𝐦𝐚𝐥 𝐖𝐢𝐝𝐠𝐞𝐭 𝐒𝐤𝐢𝐧 𝐓𝐨𝐝𝐚𝐲! ️🎉

Black Friday Cyber Monday (BFCM) may be over, but we’re keeping the giving spirit alive! MooseDesk is offering Shopify merchants the chance to unlock our 𝐌𝐢𝐧𝐢𝐦𝐚𝐥 𝐖𝐢𝐝𝐠𝐞𝐭 𝐒𝐤𝐢𝐧 𝐟𝐨𝐫 𝐅𝐑𝐄𝐄!

️👉 No strings attached. No referrals needed. Just head over to the MooseDesk app and claim your sleek, modern widget skin today!

✨ Why the Minimal Widget Skin?
- Clean and professional design
- Keeps the spotlight on your products
- Perfect for enhancing your customer support experience

❤️ It’s our way of saying thank you for being part of the MooseDesk journey.

👉 Ready to transform your storefront?
👉 Claim your gift now in the MooseDesk app: https://apps.shopify.com/moosedesk?utm_source=social-post&utm_medium=Facebook

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https://moosedesk.com/

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