Syban Internet

Syban Internet Syban has been providing Central Alberta with High-Speed Internet for almost 20 years.

11/28/2024

Just a reminder, we will be having a scheduled outage December 3rd, 2024 between 12:15AM - 1:15AM (Tuesday morning) for a portion of our network as we perform upgrades. Everyone affected will have received an email regarding the outage on November 20th. If you did not receive an email you should not be affected by the outage.

04/18/2024

Just a reminder, we will be having a scheduled outage today starting at 11:15AM till 11:45AM for a portion of our network as we perform upgrades. Everyone affected will have received an email regarding the outage on April 11th. If you did not receive an email you should not be affected by the outage.

We do not expect the outage to last for the entire window. We will provide updates here if anything changes.

01/17/2024

**** RESOLVED ****

Our website and email may be unreachable for now as we resolve some technical issues. Internet services remain unaffected.

If you need to view our website for package information you can visit https://projects.syban.ca/syban/ while our main site is down.

If you have any questions or you are experiencing issues with internet service please call our support at 1-800-679-0345.

We will update this post once the site issues are resolved. Thank you.

11/26/2023

*** RESOLVED ***
Internet Outage - Strathcona County - ETR: 8:30-9:00AM

A main tower switch failure is causing an internet outage for some customers in Strathcona County area this morning, a technician has been dispatched and estimated time for service restoration is around 8:30AM.

11/13/2023

*** RESOLVED - If you are still experiencing issues with internet please contact our office 24/7 at 1-800-679-0345. Thank you for your patience. ***

Our scheduled outage is now in effect, our phone system and website are offline, including internet service to certain portions of our network as our main office performs upgrades to their power infrastructure. Unfortunately the timing of this outage was not under our control. We apologize for any inconvenience this may cause.

Please see below for details of the outage that were also emailed to all customers last week.

Details of the Outage:

Date: November 12th
Start Time: 10:00 pm MST
Duration: Up to 2 hours

During this period, all our services will be temporarily unavailable,
including phone support. This outage is essential as we are upgrading
the power infrastructure at our office. By making these enhancements,
we aim to improve our service reliability and minimize such outages in
the future.

We understand the inconvenience this may cause and sincerely apologize
for any disruption. We recommend that you make any necessary
arrangements in advance to mitigate the impact on your operations.

We appreciate your understanding and patience as we work to enhance
our facilities.

Thank you for your continued partnership with Syban Systems.

07/24/2023

All internet services are restored. Again, we appreciate your patience and apologize for any inconvenience this outage caused.
Please contact our support team if you are still experiencing issues with your service.
Thank You.

07/24/2023

Customers in and around South Cooking Lake, Roman Estates and Bristol Estates may be experiencing service disruptions. Our team is aware of the issue and has dispatched a technician to resolve it swiftly. We apologize for the inconvenience caused and appreciate your patience.

07/11/2023

*** RESOLVED. All services restored. Please contact our support if you are still experiencing issues with your service. ***
Temporary Internet Outage - Estimated Time to Resolution 6:25AM

Our main office is performing an emergency power switchover and services should be restored within the next 25-30min. Our phones and website will be offline during this time, some customers may also experience loss of internet. Please check here for updates as we receive them.

Thanks for your patience.

06/08/2023

*** RESOLVED. All Services online. ***
Temporary Internet Outage - Apologies for the Inconvenience

We regret to inform you that our internet services are currently experiencing a temporary outage. This disruption is due to a major power outage at our network support building. Our team is working diligently to resolve the issue and restore normal service as quickly as possible.

During this outage, you may experience intermittent or complete loss of internet connectivity. We apologize for any inconvenience caused and recommend considering alternative methods such as public Wi-Fi, mobile tethering, or internet cafés for urgent online needs.

We anticipate resolving the issue shortly. Updates will be provided through our page and twitter https://twitter.com/Syban_Outages. Our phone lines and website are currently offline.

We sincerely apologize for the disruption and appreciate your patience and understanding.

Thank you

Beautiful view from atop one of our network locations in Edmonton - Friendly reminder to anyone needing more consistent,...
12/15/2022

Beautiful view from atop one of our network locations in Edmonton - Friendly reminder to anyone needing more consistent, faster speeds. We have a promotion for 35$ a month for 3 months if you sign up for a year with us!!

12/05/2022

Happy Monday from one of our youngest team members here at Syban. Hoping everyone is enjoying this holiday season!

Syban's current tower locations as of December 2022. We're always adding new locations, so check back often for new towe...
12/01/2022

Syban's current tower locations as of December 2022.
We're always adding new locations, so check back often for new tower locations in your area!
(Dark blue diamonds are the locations of each individual tower)

Address

Box 1125
Camrose, AB
T4V1E2

Opening Hours

Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 9am - 5pm

Telephone

+17806790345

Website

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