Symend Inc

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Calgary, AB
Symend Inc

Power smarter debt recovery with AI and behavioral science. Boost your recovery rates, lower your roll rates, and strengthen customer relationships.

04/03/2026

Rising delinquencies are not a technology problem with a technology solution.

They are a customer engagement challenge that requires behavioral methodology at scale.

Most banks already have the data. What they are missing is the architecture that connects it into something that actually learns and improves over time.

Our latest blog breaks down the five layer framework leading banks are using to get there.
👉 https://www.symend.com/blog/five-layer-architecture-banks-combat-delinquencies

04/02/2026

Legacy collections means costly manual follow-ups, overwhelmed call centers, and agents spending time on accounts that could self-serve.

Symend automates digital engagement and empowers subscribers to resolve past-due balances independently.

85% reduction in agent interactions. 220% increase in digital engagement. 50% reduction in OpEx costs. Your agents should be focused on high value interactions. Symend makes that possible.

👉 https://www.symend.com/solutions/telecommunications

04/01/2026

42% of consumers forget to pay bills due to sheer volume and overwhelm.

Treating that customer the same way you treat someone in genuine financial hardship is bad for recovery rates and bad for the relationship.

The best collections strategies know the difference before they ever send the first message.
Symend's predictive models identify which customers just need a reminder and which ones need real support so every interaction is exactly what that customer needs.

👉 https://www.symend.com/how-it-works

03/30/2026

71% of consumers are dealing with regular financial stress. Is your collections strategy built for that reality?

When customers fall behind on payments it is rarely irresponsibility. It is hardship. And the way you engage them in that moment determines whether you recover the debt or lose the relationship entirely.

Leading with empathy is not soft. It is strategic.

Symend's AI powered platform identifies at risk customers early and reaches them with personalized outreach that meets their situation with the right solution. Because recovery starts with understanding. 👉 https://www.symend.com/solutions/utility-providers

03/27/2026

US household debt just hit $18 trillion. Canadian mortgage delinquencies in Ontario are up 90% year over year.

Banks are responding by adding more tools. Another decisioning engine. Another communication platform. Another analytics dashboard. The result is fragmented infrastructure that creates its own costs.

The banks winning right now are consolidating into a unified five layer architecture built around data, intelligence, behavioral engagement, channel orchestration, and measurement.

We broke it all down in our latest blog.
👉 https://www.symend.com/blog/five-layer-architecture-banks-combat-delinquencies

03/26/2026

We are live at TAS today at TELUS Harbour in Toronto.

Dean Skelton, our Head of AI, is speaking today on The Future of Customer-First Collections. Come find the Symend team if you are here and want to talk about what behavioral science and AI are doing to modernize collections.

👉 https://www.tasevent.info/

03/25/2026

In telecom, acquiring a new subscriber costs 5 to 7 times more than keeping an existing one.

Every aggressive collections interaction that drives a subscriber to a competitor is a loss that compounds over time.

Symend identifies willing but stretched subscribers early and connects them with flexible options before disconnection is ever on the table. 30% reduction in voluntary churn. Increased subscriber lifetime value. 10x ROI. Recovery and retention are not a tradeoff.

👉 https://www.symend.com/solutions/telecommunications

03/24/2026

Symend is heading to TAS on March 26th at TELUS Harbour in Toronto.

Our Head of AI, Dean Skelton, will be speaking on The Future of Customer-First Collections. A topic the industry has needed to talk about for a long time.

If you are attending and want to connect with the Symend team or hear Dean speak, we would love to see you there.

👉 Learn more about the event: https://www.tasevent.info/

03/23/2026

Most utility providers are still running collections the same way they did a decade ago.
High agent volume. Generic outreach. Reactive engagement.

The result? Rising OpEx, frustrated customers, and recovery rates that have plateaued.
Symend reduces agent interactions by 85% and cuts OpEx costs by 50% while recovering more revenue.

The old playbook is expensive. There is a better one.

👉 https://www.symend.com/solutions/utility-providers

03/20/2026

Your collections technology might be working perfectly and still failing you. 🤔

Risk scores, workflow engines, decisioning tools. These platforms are sophisticated and increasingly AI-powered. But they are built to answer who to contact and when, not how to actually motivate payment.

Symend is built differently. Behavioral segmentation, real-time experimentation, and closed-loop optimization work together to drive action at the individual level. 📈

Our latest blog breaks down exactly what the right question looks like and what it takes to answer it. https://www.symend.com/blog/why-collections-technology-answers-wrong-question

03/16/2026

Excited to share that Ish*ta Moghe and Mark Brown, will be presenting at the 2026 Annual Utilities Credit & Collections Symposium this week in Coral Gables!

They will be joined on stage by Rakesh Nigam, Senior Director of Credit Policy and Revenue Operations at Pacific Gas and Electric Company, for a session titled The Science of Collections: How PG&E Uses Behavioral Science to Engage and Empower Customers. It takes place March 17th from 11:00 to 11:50 AM.

If you are at the symposium, stop by and catch their presentation.

Address

#1700, 411 1st Street SE
Calgary, AB
T2G4Y5

Website

http://www.symend.com/

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