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A police officer quit his pension because he believed computers would change the world.30 years later, he's deploying AI...
06/01/2026

A police officer quit his pension because he believed computers would change the world.

30 years later, he's deploying AI that detects when someone has fallen and hasn't been responded to in 10 seconds.

He was right.

Our CEO Daniel Kube sat down with Brian McIlravey for Episode 26 of Executive Conversations.

Brian started at Waterloo Regional Police, co-founded a global incident management software company, completed five M&A transactions, and is now at Mappedin deploying indoor spatial intelligence for public safety and first responders.

This conversation changed how our team thinks about private equity acquisition, M&A strategy, and what it actually means to take a risk.

Four key take aways:

✅ The Which Culture Test. When PE says "we're culture-centric," ask one question: which culture? Yours or theirs? That answer tells you more about the deal than any term sheet. Every founder should ask this before signing a private equity acquisition.

✅ Diagnose a company in 90 days. Brian walks into a broken company and knows: this I can fix in a month, this will take three, this will take nine. He changed the pricing model at RightCrowd in month one. Every customer said yes. That pattern recognition is what separates operators from consultants.

✅ Indoor spatial intelligence is saving lives. Brian is now at Mappedin deploying AI for public safety and first responders. From walking the beat to building the technology that protects people. The thread never changed.

✅ The biggest risk is not taking one. Brian quit a police pension for computers nobody believed in. He got fired by the PE firm he recruited. He got back up every time. That's not a motivational poster. That's a 30-year track record.

Our CEO's take: if someone promises they won't change anything after the acquisition, they will change everything. The only question is whether you're ready for it.

Full episode and newsletter in the first comment.

Have you ever gone through an acquisition? What's the one thing you wish you'd known before? Tell us below.

Follow servicePath™ for weekly insights on M&A strategy, AI, and enterprise leadership.

&A

📆 We did say May was busy. Turns out June had other plans.But here's the thing — your pricing model is evolving, and you...
06/01/2026

📆 We did say May was busy. Turns out June had other plans.

But here's the thing — your pricing model is evolving, and your quote-to-cash process probably isn't keeping up.

That gap is where margin quietly disappears, and most teams don't catch it until it's too late.

That's exactly the conversation we're bringing together on June 11 at Canada House, Trafalgar Square, London.

servicePath™ and LogiSense are co-hosting a private, invitation-only executive exchange for senior leaders who are deep in this problem.

A candid exchange of ideas over drinks and ofcourse, great company.

If this hits close to home, there's a seat with your name on it.

Seats are strictly limited — register via the link in the comments below. 👇

We look forward to seeing you there!

56% of CFOs have cost optimization as a top-five priority in 2026.That mandate doesn't stay in the boardroom.It lands at...
06/01/2026

56% of CFOs have cost optimization as a top-five priority in 2026.

That mandate doesn't stay in the boardroom.

It lands at your renewal table — and it lands hard.

The information asymmetry has flipped. Finance teams arrive forensically prepared.

Benchmarked.

Board-mandated. Ready.

Most vendors arrive with a number from the original contract and a relationship.

That gap is where margin goes to die.

We call it Revenue Architecture Drift — the silent spread between what a deal was priced to deliver and what it's actually delivering today.

Most providers don't see it coming. Until the CFO calls.

The Gartner Finance Symposium opens May 27.

Those contract negotiation sessions? Some of your customers are in the room.

The question isn't whether these conversations are coming.

It's whether you'll be the most informed person in the room when they arrive.

We wrote the playbook.👇

According to PwC's 2026 Global CEO Survey of 4,454 executives, only 12% of CEOs say AI has delivered both cost and reven...
06/01/2026

According to PwC's 2026 Global CEO Survey of 4,454 executives, only 12% of CEOs say AI has delivered both cost and revenue gains.

The other 88% aren't failing because they bought the wrong tools.

They're failing because they let AI move fast in the wrong places; pricing decisions made without governance, without audit trail, without any way to reconstruct what happened when a board asks.

The EU AI Act's August 2 high-risk compliance deadline is ten weeks away.

It hasn't been delayed, yet.

Most revenue teams are not ready either way.

This month's servicePath™ Engage Newsletter is the reading list for that conversation.

Why shadow pricing is structural, not a people problem; and the four-step architecture that closes it permanently.

The $35M cost sitting silently inside frozen CPQ that most boards haven't put a number on.

What IFRS 15 actually means for revenue recognition after the signature.

The CFO governance playbook for AI your board will ask for before Q3.

If you're at Gartner CFO & Finance Symposium this week, every session you attend will touch one of these and so, we wouldn't scroll past this.

Link to the full newsletter in the first comment 👇

We're live at the Gartner Finance Symposium/Xpo™ — and what a start. 🙌The room is packed. Finance teams are clearly read...
06/01/2026

We're live at the Gartner Finance Symposium/Xpo™ — and what a start. 🙌
The room is packed. Finance teams are clearly ready for this conversation.

Daniel Kube is live from National Harbor this week. Catch him with the servicePath™ dream team at booth 709.

Whether you want to talk Autonomous Finance, see the product, or just connect, we'd love to see you.

Stop by and say hi! 👋

Full read in the first comment ⬇️

Gartner

40% of AI agent projects will be dead by 2027.If you are a CFO, nearly half of every dollar you commit to autonomous AI ...
06/01/2026

40% of AI agent projects will be dead by 2027.

If you are a CFO, nearly half of every dollar you commit to autonomous AI agents right now is on track to deliver zero return.

Zero.

I am on the ground at Day 2 of the Gartner Finance Symposium, and the reality is dark.

While 66% report productivity gains, 63% of finance organizations are already facing slower-than-expected implementations.

They are mistaking activity for impact.

The root cause is a market-wide epidemic of "Agent Washing."

Thousands of vendors are rebranding basic RPA scripts and chatbots with a shiny new "agent" label.

Enterprises are buying them out of FOMO, building processes around phantom capabilities, and exposing their revenue operations to machine-speed errors.

If you are evaluating AI vendors right now, ask them these two questions to expose them instantly:

1. "Show me what happens when the agent is wrong." (Where is the governed failure mode?)

2. "Show me where the agent's output connects to my general ledger." (Are you forcing my team to bridge the gap manually?)

If they cannot answer, you aren’t buying an agent.

You are buying a massive financial liability.

Stop letting your margin bleed out in the "Missing Mile."

Read my full breakdown of Gartner's brutal 2026 AI Report Card and learn how to build a governed AI railroad before your next procurement meeting.

Read the full dispatch in the comments below. 👇

"

Three frameworks from today's Gartner Finance Symposium keynote that every CFO needs to see: the AI Railroad, the Missin...
06/01/2026

Three frameworks from today's Gartner Finance Symposium keynote that every CFO needs to see: the AI Railroad, the Missing Mile, and the 50/40/10 model. 89% of CFOs are increasing AI spend. Only 2% are seeing breakaway returns. This edition breaks down why — with the data, the diagrams, and the uncomfortable math behind what the 2% are building that the 98% aren't. If you're responsible for finance transformation, read this before your next planning session.

Gartner #2026

LINK IN COMMENTS

Wheels up! ✈️ See you at .We'll be at Booth 709, May 27–29 — National Harbor, MD. Stop by, say hi, and talk revenue wit...
05/26/2026

Wheels up! ✈️ See you at .

We'll be at Booth 709, May 27–29 — National Harbor, MD.

Stop by, say hi, and talk revenue with the servicePath™ team.

🎁 Lucky draw at the booth. The prize? Let's just say it's a hole-in-one kind of gift. ⛳

Comment below if you're heading there; we'll find you first.

We're in the Gartner Magic Quadrant.We asked ChatGPT and Perplexity about it. They denied it. Told us they found a refer...
05/04/2026

We're in the Gartner Magic Quadrant.

We asked ChatGPT and Perplexity about it. They denied it. Told us they found a reference from 2022 but nothing since.

When we dug into it, we discovered LLMs had turned off search for major corporate sites like Gartner after the Wall Street Journal lawsuit.

Enterprises think LLMs are doing a fair, unbiased search. They're not.

Jen Evans told us why.

She's the Principal of Pattern Pulse AI, she's issued 4 client warnings since Christmas about frontier model instability, and her research on drift signatures shows how every major AI model degrades differently in production.

She sat down with our CEO Daniel Kube for Episode 23 of Executive Conversations.

Four things from this conversation our team can't stop debating:

✅ The inverted bubble. AI demand is real. The economics are not. The pricing is wrong and vendors can't sustain it. That's a dependency risk most boards aren't discussing.

✅ Pattern recognition beats agents right now. ADP anticipated payroll problems before they occurred. Not chatbots. Not email automation. Actual operational intelligence.

✅ The Evans Gap. The distance between what AI vendors promise and what the technology delivers in production is the biggest in technology history. Plan for both.

✅ Google AI is producing millions of pieces of misinformation daily. If you're not in the training data, you don't exist. We found that out the hard way at servicePath™. That's not a search. That's a blind spot.

Our CEO Daniel Kube's take: if your AI vendor can't explain how their model degrades in production, that's not a feature gap. That's a trust gap.

The line our team keeps quoting this week:

"GPT is the most dangerous because unless you really understand your subject matter, you won't know that it's happening until it's too late."

Full episode, the newsletter with a 5-point action list, and Jen's research are all in the first comment below.

Has your team ever stress-tested the AI tools you rely on?
Yes or No. Tell us below.

Follow servicePath™ for weekly insights on AI strategy, AI risk management, and digital transformation.

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