Terms & Conditions
Agreement for Repair
1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service we provide to repair your smartphone, tablet, computer and/or any accessories (“Device”) on the service check-in form.
1.2 Reference to “us”, “we” and “our” refer to Mobile Phone Repair Center and references to “you” and “your” are references to you (“Customer), t
he person addressed on this form. All repairs (unless otherwise stated)
2.1 This Agreement shall commence from the date you book a repair and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.
2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.
2.3 We shall use Genuine, OEM or compatible parts for the repairs of all Devices.
2.4 We shall require the passcode of your Device in order to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check on the Device until you return to the store, which can delay the provision of the Service, if any adjustments need to be made.
2.5 Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. repairs to the logic board of the Device) may take at least 5 working days to be completed.
2.6 We shall notify you when the Device has been repaired. If necessary, we shall send a reminder and the device will be recycled if not collected by day 60 to cover our costs.
2.7 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you not repaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.
2.8 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
2.9 We shall be entitled to keep your Device until all charges payable have been paid.
2.10 Use of our service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty will not cover any accidental damage.
2.11 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at the Mobile Phone Repair Center or any issues found in your Device (i.e. ‘Touch Disease’, ripped flex) which were not evident upon initial inspection. Should any issues become evident, once the Device is opened, we will contact you via telephone.
2.12 We do not accept responsibility for any progression in damage for Devices that have been screen damaged, liquid damage and faulty batteries. Opening the Device could set off further damage which in some cases may be very serious and irreparable.
2.13 We ask our Customers to monitor their Device post screen damage and liquid damage repair, as unknown issues can arise soon after treatment for liquid damage and screen repair, which are beyond our control.
2.14 Should your Device display any further issues relating to our repair during the Warranty period, we will re-assess and re-quote for the work needed. We will also offer a full refund of all monies paid by you with respect to repairs carried out to your Device, excluding our diagnosis cost, should you wish to take this option.
3.1 If your Device is damaged beyond economical repair as a direct result of a service or repair undertaken by us, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and condition as received and with the original repair issue resolved. In order to receive a replacement device, full payment must have been received for the repair service and the relevant damaged device must be surrendered to us.
3.2 Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to commissioning our Service. It is your responsibility to keep a record of any such data.
3.3 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.
4.1 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
4.2 This Agreement shall be governed by the laws of Botswana and shall be subject to the exclusive jurisdiction of the Republic of Botswana Courts.
