DSS - Digital and Software Solutions

02/07/2026

✨We believe that better spaces for children and local communities are created through shared effort.

We're happy to have supported this initiative for renovating playgrounds and public spaces not only financially, but also through the active participation of our colleagues as volunteers.

Taking care of the places we all share is a responsibility we believe belongs to everyone. When we join forces, we can help make our surroundings cleaner, greener and more welcoming for all.

🫶A big thank you to the organizers Бъди общественополезен and to everyone who contributed their time, effort and heart to this cause. We're grateful to have been part of it. 💚

🇧🇬И за нашите български последователи⬇️:

Вярваме, че добрата среда за децата и общността се създава с общи усилия.

Радваме се, че успяхме да подкрепим инициативата за обновяване на детски площадки и обществени пространства не само финансово, но и с участието на наши колеги като доброволци.

Грижата за местата, които всички споделяме, е отговорност на всеки от нас. Когато обединим усилията си, можем да направим средата около нас по-красива, по-чиста и по-приятна за всички.

👏Благодарим на организаторите от Бъди общественополезен и на всички доброволци, които вложиха време, труд и сърце в тази кауза. Щастливи сме, че бяхме част от нея. 💚

Абонирай се за канала: https://www.youtube.com/channel/UCfF3aWdNEoa...

22/06/2026

Your security team just handed IT a list of 10,000 vulnerabilities.
Where do you even start?

This is the exact gap ServiceNow closes - and it's the focus of Part 3 of our Capability Map series.

We break down the three areas that protect the enterprise and let it innovate:

🔒 Security Operations - connect security tools with IT so threats get contained in minutes, not days. Vulnerability Response even matches findings against your CMDB,so you know which weaknesses sit on critical servers first.

⚖️ Integrated Risk Management - policy, audits, third-party risk and business continuity in one system of record. No more static spreadsheets that are outdated the moment you save them.

⚙️ Creator Workflows - low-code App Engine, Integration Hub and RPA to clear the IT backlog and kill the "swivel chair" copy-paste work.

This wraps up our 3-part deep dive into the full ServiceNow platform.

Read Part 3 👇
https://dss.bg/news/servicenow-capability-map-security-risk-innovation-part-3

Explore every module in the ServiceNow Capability Map. Part 3 covers Security Operations, Integrated Risk Management, and Creator Workflows.

17/06/2026

🧑‍🏫Our Web Development team recently got together to review our H1 results, discuss the company's goals for the second half of the year and align team and individual priorities with the bigger picture.

A key topic was the role of AI in our work: from improving productivity and supporting development processes to helping reduce bugs and contributing across our repositories. It's exciting to see how technology continues to enhance the way we build and deliver software. 🚀

But it's not all about targets, metrics and roadmaps. After the meeting, we continued the day with pizza, board games and plenty of good conversations.🥳

We believe that balancing focused work with opportunities to connect and recharge helps create a stronger, happier and more effective team.

Here's a glimpse of how we combine professional growth, collaboration and team spirit at DSS - Digital and Software Solutions. 🙌

15/06/2026

You read Part 1. You saw how ServiceNow runs IT and wins customers. Now here's the half most companies ignore. 👀

It's the workflows your own employees touch every day. Emailing HR for payroll. A separate app to book a desk. Another portal just to get a contract reviewed.

Part 2 is where that gets fixed.
Employee Workflows & Shared Services:

✔️ HR Service Delivery (HRSD)
✔️ Workplace Service Delivery (WSD)
✔️ Legal and Procurement Shared Services

👉 Read Part 2: https://dss.bg/news/servicenow-capability-map-employee-workflows-part-2

Which internal workflow quietly drains the most time in your org?

New here? Part 1 first: https://dss.bg/news/servicenow-capability-map-it-customer-workflows-part-1

Explore every module in the ServiceNow Capability Map. Part 2 covers HR Service Delivery, Workplace Service Delivery, and Legal & Procurement Shared Services.

11/06/2026

Are your ServiceNow forms feeling slow? 🐢

One of the most common performance mistakes developers make is using server calls that block the user experience. With GlideAjax, you can make asynchronous client-to-server requests and keep your forms responsive and fast.

In this video, you'll learn:

✔️ What GlideAjax is
✔️ Why asynchronous calls matter
✔️ How to communicate with Script Includes from Client Scripts
✔️ Best practices for improving ServiceNow performance

A small change in your development approach can make a big difference in user experience and scalability.

https://youtu.be/sfaMLt-i7xU

Learn how to use GlideAjax in ServiceNow (Australia release) to mak...

09/06/2026

🎉 Another community space renewed for local families! 🎉

We are proud to have supported the renovation of yet another children's playground in Iztok district, helping create a safer, more welcoming place for children to play and grow.

At DSS - Digital and Software Solutions, we believe that technology companies have a responsibility to contribute beyond business and make a positive impact in the communities where we live and work. 💚

This initiative was made possible through the dedication of passionate volunteers, local partners and community supporters.

A huge thank you to Бъди общественополезен and everyone who contributed their time, energy and enthusiasm to bring new life to this shared community space. 🙌

Together, we continue to prove that meaningful change happens when people come together around a common cause.

Stay tuned for our next community initiative! 🚀

05/06/2026

Are you using only 20% of what you're paying for in ServiceNow? 🤔

Many organizations use ServiceNow for incident management and support tickets while overlooking a significant portion of the platform's capabilities.

The reality is that ServiceNow can help automate workflows, improve operational efficiency and transform experiences for both employees and customers.

In Part 1 of our ServiceNow Capability Map series, we explore the core IT and Customer Workflow capabilities that drive digital transformation across the enterprise.

✔️ IT Service Management (ITSM)
✔️ IT Operations Management (ITOM)
✔️ IT Asset Management (ITAM)
✔️ Customer Service Management (CSM)
✔️ Field Service Management (FSM)

Understanding the full capability map is the first step toward maximizing your ServiceNow investment and unlocking greater business value.

Read the full article here: https://dss.bg/news/servicenow-capability-map-it-customer-workflows-part-1

What ServiceNow capability has delivered the biggest impact for your organization?

Explore every module in the ServiceNow Capability Map. Part 1 covers ITSM, ITOM, ITAM, Customer Service Management, and Field Service Management.

04/06/2026

Yesterday, we hosted another inspiring Dеmo Day, where colleagues showcased innovative projects and shared ideas shaping the future of digital solutions.

Highlights included:

- AI Agent for Automated Knowledge Creation in ServiceNow
👨‍💼Presented by Bobi Ivanov

- Application for Diagnostics, Analysis and Personalized Treatment
👨‍💼Presented by Todor Milushev

- Digital Home Management Solution
- Customer Identity Verification (KYC) Platform
- Digital Pension Services
👩‍💼🧑‍💼Presented by Valentina Andreeva and Plamen Drumev

From AI-powered automation and healthcare innovation to customer-centric digital services, the presentations demonstrated how technology can simplify processes, improve user experiences and create real business value.

🩵A huge thank you to all presenters for sharing their expertise and passion. Dеmo Day continues to be a great opportunity to learn from each other, exchange ideas and celebrate innovation across our teams!

28/05/2026

So excited to see DSS - Digital and Software Solutions featured in The Recursive! 🎉

The article highlights our work, growth and the impact we create across industries and public sector initiatives.

Big thanks to our incredible team! 👏

https://therecursive.com/meet-dss-behind-bp-s-servicenow-and-national-education/

Somewhere inside the customer service infrastructure of a major European telecom, or running beneath the onboarding pipeline of a bank, or loaded on the

27/05/2026

Excited to see our Managing Director, Plamen Nakov, leading the conversation at The Recursive CEE Forum during ViennaUP.

As host of the workshop “Breaking Identity: Rethinking Digital Identification in the Age of AI and Wallets,” last week, he joined industry experts in exploring the growing challenges around AI-generated fraud, digital trust, EU Digital Identity Wallets and the real-world impact of eIDAS 2.0.

An important discussion on the future of digital identity and trust infrastructure -and one that is only becoming more relevant. 👏

https://www.instagram.com/reel/DYzeD58xwKc/?utm_source=ig_web_button_share_sheet